Eccleston Homes Reviews 266

Rosie was so helpful and fully explained the process to us. She was very attentive both listening to and answering our questions.

Rosie was very helpful and informative.

Eccleston Homes have been amazing through the whole process of us buying our new home. They supported us when things kept falling through with the sale of our previous home. Anne Newman in the sales office at Viscount Greent deserves an extra special mention and a huge thank you for working tirelessly on our behalf. Through the whole process she worked so hard chasing the chain through to completion. She is both a professional and warm person who always has a smile for everyone. The new house is beautiful and I'm sure we are going to be very happy here.

Rosie was very nice and suggested that there may be some negotiation price. I viewed the property twice, made an offer which Rosie put forward to her manager and the reply was that there was no budging on price at all. So I feel like I have wasted my time and effort.

We visited the Scholar’s Place Development in Scarisbrick with view to buying one of the Eccleston Homes new build properties. In all, we made three visits and were able to view both finished and unfinished properties, including the Show House and the View Home. Firstly, we should like to praise the Sales Staff; Phil during our first visit and more recently the new incumbent Rosie. We received faultless friendly and professional attention from both which impressed us greatly. The houses are nicely built and are of a range of appealing designs. After careful consideration, regrettably, we have decided not to proceed. We think it is always right to give constructive criticism and bearing this in mind we would like to make the following points, which influenced our final decision. It seems that, if you do not “get in at the start”, so to speak, and choose some of the various options or “upgrades” it is then not possible to later upgrade, say, the kitchen to a more personal liking. The kitchens in currently completed, or nearly completed properties, seem to be of a very low specification; fitted with small gas hobs, lower spec’ ovens, worktops etc which cannot really be later upgraded to more modern Induction Hobs, for example (due to suitable electrical wiring provision at the building stage). This leaves you scratching your head as to why the builders didn’t automatically upgrade the kitchens (and other areas like bathrooms) in these last few unsold houses to make them much more attractive to potential buyers? They potentially leave themselves unable to sell some of these properties for the sake of a few thousand pounds worth of fixtures and fittings. You have to bear in mind that these houses are all upwards of £500,000!!! House designs are subjective, of course, so you make your own choice of which particular house design you like, but everybody likes a nice interior; kitchen especially, bathrooms too, so why compromise?? Another issue is for us was the “Unadopted” status of the inside roads of the development. In our view this is a worry and the Government, in implementing its new house building programme, should legislate that all roads inside new house developments should be fully adopted by the local council once completed. After all we all pay full Council Tax! Doh!!! House Builders should band together through their professional bodies to lobby Government to this effect! Finally, we felt the houses’ room sizes were a little small for our own liking. Again a subjective thing. In summary, a lovely development which has its charms, but not for us, unfortunately. A visit is highly recommended and Sales Executive Rosie will make you very welcome!

Dawn at Holland House Farm has been extremely helpful all the way through our process.

We have left a deposit on a plot and are awaiting the build to be finished so I cannot give a review on the finish of the plot, but the customer service has been exceptional so far, thank you.

Phil was very professional and extremely helpful. He was able to answer all our enquiries quickly and efficiently. His help and assistance was really appreciated

Tanya and Kevin

Phil Barnes was lovely, made us feel welcome & was very informative.

First time buyers looking at lots of different houses. Phil made us feel so comfortable & at ease. He really went above and beyond in every aspect! Cant recommend enough.

Today we viewed two of the Eccleston Homes sites, with our experience from start to finish being excellent. Both Marcus and Anne have been extremely helpful in aiding us with our decisions, as well as options whilst ensuring we had all the information we needed to make an informed decision, with nothing too much trouble. We therefore could not recommend these enough.

Anne was extremely pleasant and professional in her dealings with us . She was very informative and made our experience of purchasing the property good one . We look forward to continuing the process.

Impressed by the design and space within the houses for a new build and by Rosie who was very helpful

We recently visited two Eccleston Homes sites, Scarisbrick and Horwich. We met with Rosie and Anne and both were very hospitable and knowledgeable and made us feel very welcome.

They were both generous with their time and dealt with our many questions.

Great customer engagement
We visited the Eccleston Homes site at Viscount Green. We were welcomed by Anne at the show home office. She explained everything we wanted to know and discussed the options available. She was very helpful and has an excellent knowledge of this sector. The houses looked great and presented to a high standard.

Eccleston homes build really lovely properties
The problem is once you have moved in they don’t really care, I’ve been living in the Lords Fold site now for 18 months some of my neighbours have been here 12 months longer than that, today we find that the road is still unfinished. The public open space is a disgrace, and no matter who you meet from their company they just continually fob you off and try to lie to you. Given what I know now I wouldn’t buy a property off them again. We simply want to live here in peace and quite in a clean road ….not a dust bowl where contractors have no respect for the residents.

I’d be embarrassed if I was part of the board of directors. But they simply move onto their next development.

Enough is Enough!

We are very happy with our experience to date with Eccleston Homes, Horwich.
Anne is absolutely fantastic and has made our experience of choosing our home a delight. She is an excellent combination of friendly and professional. Her patience with our endless questions has been unwavering!
Nothing is too much trouble, in fact she’s just been on the phone with an update which has been very reassuring. We are really looking forward to moving in to our new home.
Rob and Helen

Dawn at the Holland House Farm development has been amazing start to finish. She was always so helpful with our many questions and kept us up to date constantly!

Lewis the site manager has also been great since we have moved in, with getting any issues fixed quickly and contacting us to keep us updated.

Rosie and Marcus have been so helpful from the start of my journey with Eccleston Homes. They have accommodated my requests and sort out answers when I’ve asked. Rosie has arranged viewing when I asked and both have been very Friendly and helpful. I hope the journey continues as smoothly when sale goes through. I’m looking forward to moving in hopefully soon.

Had two visits to Eccleston Homes showhouses recently. Ist occaision dealt with by Rosie and on our 2nd vvisitdealt with by Anne. Both first class, very professional, helpful and answered all our qquestions .

Rosie is nice & helpful, her suggestion & information is useful to us. I am happy to meet her and satisfaction for the viewing.