Rowland Homes Reviews 205

Formal Complaint Regarding Outstanding Issues at Levens View

We are homeowners at the Levens View development and have now lived here for three and a half years. From the outset, our experience with Rowland Homes has been extremely disappointing, with numerous unresolved issues still outstanding.

At the time of completion, we identified over 200 snags. Despite assurances, many remain unresolved. For example:
• Carpets – We were provided with the wrong carpets. The supplier has visited three times, yet we still have not received proof that the carpets installed match what was ordered. They have now refused to attend further.
• Front Door – We are now on our second replacement door. Despite this, we ultimately had to purchase our own replacement at a cost of over £1,700.
• Kitchen Cupboard – This remains damaged and unrepaired.
• Thermal Imaging – We were informed by Managing Director Chris Sams that Mr. Eccles would arrange for thermal imaging to be carried out to determine where our property is losing heat. Despite this assurance, no such inspection has taken place.
• Road Surface – The shared road outside our property has required attention multiple times. We are now waiting for our section to be re-tarmacked for the third time as it is again crumbling. Despite the poor condition of our driveway, Rowland Homes has also refused to resurface it, but would keep a close eye on it.
• Home Care Pack – We are still waiting for a full home care pack, which should have been provided when we moved in. To date, we have only received a partial pack.

We have dealt with countless site managers during this time, as they seem to leave frequently. We also dealt with Mr. Ian Harrison, who was a Managing Director. Mr. Harrison was extremely effective in resolving our snags, but his sudden departure left us back at square one, without any notice or explanation from Rowland Homes.

Initially, we dealt with Customer Service Manager Carl Kellet. Unfortunately, his approach was unprofessional, and we requested that a Managing Director take over the case. Since then, we have been in contact with Managing Director Wayne Eccles for over nine months.

Mr. Eccles agreed in writing to a settlement of £2,500 for the front door and the damaged kitchen cupboard, yet this payment has still not been received. When asked to confirm a timescale, his response was that the cheque would be released “once agreement with carpet and drive”. We recently set a one-week deadline for either payment or rectification of the outstanding issues, but no reply has been received.

Over the past three and a half years, we have:
• Submitted multiple formal complaints.
• Contacted company owners Paul and George Rowley directly (without response).
• Written to Managing Directors Linda Gaskin and Chris Sams (without reply from Linda Gaskin but a visit from Chris Sams but no other action).
• Received only verbal assurances from Mr. Eccles, rarely backed up in writing.

In addition to the financial and practical inconvenience, the situation has caused significant stress and, in one instance, resulted in physical injury when a paving stone (left in disrepair by Rowland Homes) caused a fall in which I broke my wrist. On another occasion, loose roof tiles—left unsecured within the first year of ownership—fell and narrowly missed me.

Since buying our house, Rowland Homes have made us out to be liars, repeatedly failed to keep their word, acted unprofessionally, and sought to avoid responsibility. On the rare occasions that we receive an email, it is carefully worded to avoid commitment and to leave matters unresolved.

After 3.5 years of patience and cooperation, we are no longer willing to accept delays, unfulfilled promises, and a lack of accountability. We respectfully request that Paul or George Rowley, as company owners, take responsibility for resolving this matter directly.

Actions, not further assurances, are now required.

We bought our home at Ingol The Green after seeing one of my friends home at SandPiper garage Cottam by Rowlands . We are really disappointed after getting the keys. They gave the keys in a hurry so that not to miss the final deadline day to avoid fines or compensation to the customer.
They gave the keys with everything fitted in a hurry and garden as a mess. Still after 6 months the garden is uneven with holes in it . My toddler always trips over that holes .
Then Marketing guy Mathew and site asst Manger Luke will say that they are here to help but once the keys are given, nothing really will be done.
There are still mortar bits on the tiles on front of the patio doors which makes it look bad.
When we tried to fix wardrobes we found out that the roof of the rooms are not straight .
The doors won’t close properly. They gave keys with the solar panel locked and told us that it is live . But after 4 months they realised they didn’t made it unlocked for us after me sending the pictures.
Rowlands did a good job at Cottam as it may be their first project in the area. but it is worse in Ingol . This will be our first and last with Rowlands .

Great experience, house built to a very good standard. A few snags but thats to be expected. Great location & very happy with our new home.

Richmond Point Review – Think Twice Before Buying Off-Plan
I’d seriously recommend avoiding buying off-plan with Rowland Homes - Richmond Point, based on our experience with a property at Richmond Point (Plot 350). As soon as our money landed in their account, work on our house pretty much stopped. They blamed it on a “shortage of bricklayers,” but when we visited the site, there were bricklayers working on six or seven other houses — none of which were for sale. Strangely, both houses next to ours were finished on time. Ours? Constant delays with excuse after excuse and the only difference was they had our deposit and technically 6 months extra to play with.
When they finally got around to building it, it was like they just used whatever materials were lying around. The brickwork and roof were a mess. They clearly used different bricks on the sides of the house — probably thinking no one would notice — but it stood out in the worst way. It looked cheap and mismatched, nothing like a new build should especially when its over £550k.
And the roof was just as bad. It really makes you question who signed off on it. If they’re happy to pass something so obviously flawed, it’s worrying to think about what’s hidden that you can’t see.
The worst part is, we really liked the design and the location. They didn’t have to build it so poorly — it was a choice, not an accident. A new home should have uniform bricks and tiles, not whatever was left over at the end of the build.
Thankfully, we managed to get all our money back because the build quality was so bad. Now, they’ve put the same house back on the market for £5,000 more than we were going to pay — which honestly just shows they don’t care about fixing the issues or delivering quality. I raised the problems over three months ago, and even though the house is supposedly “ready to move into,” nothing has been sorted.
All in all, a really frustrating experience. If you're thinking of buying from Richmond, especially off-plan, I’d say be very, very cautious.

When buying our home in Jubilee Gardens Stephen the Sales Manager made our experience 1st class . He went over and above his remit to make sure our purchase went smoothly. He was always at the end of the phone treated us with respect. He sorted out a lot of difficult issues with our Solicitors . He kept us informed every step of the way, Stephen is a credit to Rowland Homes and without him we would not be living here. A massive thank you

I’ve recently been exploring shared ownership options and had the pleasure of speaking with a Stephen Speed (I hope I haven’t butchered your name) at Rowland Homes based at Jubilee Gardens in Chorley. He went absolutely above and beyond to support me. Unlike many others I’ve spoken to in across various businesses and housing associations, he took real time and care to guide me through the process, offering advice and ensuring I had everything I needed to move forward.

What really stood out was how proactive and thoughtful he was—rather than just saying “that’s dealt with by the housing association,” he took it upon himself to help me further. It’s rare to see, and I truly appreciated it. A genuinely positive experience that made a big difference.

Wonderful site, Fantastic location and a great house.
I am particularly grateful to Jordan Ross,
Sale executive. His knowledge, expertise and patients were of great help to me. His advice on the spec of the house was also very useful.
On completion I met up with the site management team of Richard and Brian.
They clearly explained the particular details of my house, and the minimal snagging that arose were deal with quickly.
Many thanks
John Condron

Beth and the customer service team have been excellent in their support with me, and they've always been very quick to respond.

Avoid at all cost. Very poor workmanship caused leaks in our new build. Mould on the skirting boards and carpet! Rowland customer service argue that's normal in a new build. Mould and leaks are not normal! It is a severe health hazard and It shows that the house was not ready to move in, it wasn't checked and tested properly.
When asked for compensation for the inconvenience (days off work to let workers in and to be present whilst they eye here, two holidays cancelled as we had to be at home monitoring leaks and having to refil the boiler twice a day so we don't freeze) we were ridiculed. Rowlands do not offer compensation and we should be grateful they are dealing with the issues. If you want to avoid stress don't waste your money on buying house from Rowlands. Learn from our mistakes.
I really regret not doing any research before buying from them. Buying a dear house became a nightmare. The company denies negligence and poor workmanship. Avoid Avoid Avoid

Moved into Levens view January 2014.
House build decent ish quality. Finish and materials is poor and low end, could never be called “luxury”. Kitchen diner design is poor and pokey.
Detached garages are single skin, damp and cannot be used to store anything.
Snags still not fixed 1 year after move in. House was filthy when we moved in, and clearly not finished.
Landscaping of communal areas is just a pile of rubble.
Customer services do not respond to emails.
There is also a very high turnover of management on the site and therefore no continuity of service.

We’ve had an amazing experience with Rowland homes thanks to their wonderful sales rep Stephen. Not only is he extremely experienced, knowledgeable and efficient, he is genuinely one of the kindest people you’ll meet. Stephen has gone above and beyond for us and has secured us a dream home which we couldn’t be happier with. It feels like a true Christmas miracle for us. We can’t thank Stephen enough and look forward to enjoying our Rowland home in 2025 at Jubilee Gardens.

We would just like to say thank you to BOTH Stephen’s! The Sales Rep and the Site Manager. Both are genuinely lovely people, they were both very helpful, explaining everything clearly to us and ensuring that we understood each and every aspect of our new home.

Stephen W and his team have done an amazing job with regards to the build of our home. I love the fact Stephen W has been snagging the work completed himself, ensuring that he has made notes of anything that is not to the best standard, thank you!

Stephen (Sales Rep), he has been lovely from day one! He is very supportive and patient, thank you so much for all of your support.

We loved our home demonstration today and can’t wait to move in.

Thanks Both! Have a lovely Christmas,

All the best,
Lucy and Oliver

Rowland Homes have begun a new development on Nell Lane, Leyland. A pipe has been put directly on to the lane and surface water from the site has flooded the lane and onto the A49 which is a main road. When contacted Rowland homes took zero responsibility for the flooding caused by their actions

Bought a new build at Blackpool. Very first house ever bought. First year and we’ve had leak from en-suite but they were quick to fix so all good. Found a hole in stairs which hand could go through but again they fixed so all good. After 15 months of being in house we lost three tiles off roof in a slight wind, and they wouldn’t help as according to them they don’t cover roofs, even under the NHBC new build contract. So we had to pay privately to get roof fixed. We have also had to have back garden redone as was like a mud bath in first six months as they just put clay down. Still trying to get company to help us with roof costs but they seem to be ignoring our emails now.

The site manager is extremely friendly and you feel you’re listened too and supported long after moving in.

Customer service experience has been fantastic. All issues and snagging have been dealt with swiftly and communication has been excellent throughout. Would highly recommend.

I don’t often write reviews however I’m taking a minute or two to say how wonderful certain staff have been on Richmond Point from the sales staff who were incredibly friendly and helpful to the amazing after sales service being the site manager, Pete.
He has been invaluable along with his team of trades people.

I have moved from a beautiful, large Victorian house in Lytham.
With new life changes I pondered on getting a new build thinking it would hopefully give me some reassurance knowing that if I had any issues then I had the security of the guarantee and support with ongoing issues.
Never living in a new build property I was a little sceptical but I heard Rowland homes had a good reputation. I’m so pleased I went with this company as their site manager Pete has been nothing but professional, supportive, polite and incredibly efficient at dealing with issues on my snag list; delegating to wonderful trades people who have all been excellent.
Pete the site manager must be incredibly busy as the development is extremely large however he makes you feel like you’re no 1!
He always has a smile on his face, he’s receptive, goes above and beyond to reassure you, giving the upmost of professional support and importantly gets the issues dealt with promptly.

I would like to say a huge thank you to all the team but especially Pete who has taken away any anxieties associated with living in a new build, this has been invaluable to me in my transition to my new home,

Helen Leek

Site manager Pete at Richmond point is absolutely fantastic- can’t thank him enough for all his help and support

We moved to a new build property with Rowland Homes last week. From the moment we walked into the Marketing Suite to the collection of the keys we were looked after by Jordan Ross at Levens View in Ulverston he talked to us about our needs and suggested the types of property that would suit us. He guided us through the reservation process the selection of estate agents, potential solicitors and the optional extras to enhance our home. The whole process from reservation to moving in took about two months. The house is fabulous and the support of the Rowland Team and particularly “Jordan” has been exceptional.

Excellent house, excellent site, excellent support. Shout out to Jordan the sales executive who helped me every step of the way and provided first class customer service. He is wonderful. Any issues that inevitably arise are dealt with quickly & effectively by the site team. Thank you to all at Rowland for a great experience buying one of their stylish homes.