Anwyl Homes Reviews 1,389

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high-quality service provided throughout their home-buying journey. Many reviewers specifically highlight the helpfulness and dedication of the staff, noting their readiness to assist with any issues or inquiries. Consumers appreciate the consistent support received from the team, both during the buying process and after moving in, with quick resolution of any minor issues. People express satisfaction with the quality of the homes and the attention to detail in the construction. Technicians are frequently commended for their professionalism, politeness, and efficiency in resolving snagging issues. While opinions on location and customer service vary, the positive sentiment towards the staff and overall service quality is a recurring theme.

Based on these reviews

Rated 5 out of 5 stars

Josh Hough came and fitted some new bathroom locks for us, he also came to inspect some under counter trim in the kitchen and has now advised a plan of action to get this fixed/improved. Josh was r... See more

Rated 5 out of 5 stars

Recently we have had Richard mending and plastering our ceiling and today we had Tony painting the ceiling. Both were very efficient and friendly, top marks to both. Plot 111 priory gardens.

Rated 5 out of 5 stars

Tony from Anwyl Homes Customer Service visited to carry out some work on my stairs, and I couldn’t be more pleased with both him and the quality of his work. He was punctual, polite, and clearly takes... See more

Rated 5 out of 5 stars

Tony informed us that he has only just joined ANWYL and having dealt with a few technicians over the past 2 years, Tony’s work was to the same high standards we have come to see from ANWYL Technicia... See more

Rated 5 out of 5 stars

Shane and Dave who lead the build team in Deva Green, Chester are exceptional and amazing. They are very responsive, go above & beyond and helped us to settle in well. Our new home meets our expectat... See more

Rated 5 out of 5 stars

What a pleasant experience. Richard Nelson turned up to carry out a fix on our bathroom toilet. The job was done with no fuss and he left the bathroom on spotless condition. Perhaps the best th... See more

Rated 5 out of 5 stars

From day one the team at winnington have been amazing . Lead by Scott and Keith and the girls in the sales office, everyone including the workmen on site have been warm and welcoming and super helpful... See more

Rated 5 out of 5 stars

After a slow start with honestly an initial poor service..Since Anthony and Mike arrived on site at Parr Meadows Eccleston they have been excellent. Nothing was too much trouble, and they have gone... See more

Rated 5 out of 5 stars

Chris Appleton and Tony did an excellent job repairing the floor in the new build house. The best aftercare technicians, they deserve a bonus!!!

Rated 5 out of 5 stars

Moving into our new build home at Dalton Fields has been nothing short of fantastic. From the start, Jason at the sales office was incredibly helpful, making the buying process smooth and stre... See more

Rated 5 out of 5 stars

Lee was a credit to the company, pointing out and resolving issues we hadn’t even realised were there. It’s a pity the site managers haven’t got the same attitude, some issues still awaiting resoluti... See more

Rated 5 out of 5 stars

Chris came to our house today to carry out some remedial painting. He was punctual, introduced himself, explained what he was going to do and how long it would take. He inspected the area of concern c... See more

Company replied

Rated 5 out of 5 stars

From start to finish Anwyl have been fantastic, didn’t try an sell us anything, just wanted to provide us with a property that we wanted for our needs and helped us not only purchase it but help us bu... See more

Rated 5 out of 5 stars

Customer Service Technician Lee Ashworth turned up on time and was very polite fixed problem with main bedroom door. Left no mess and covered boots with carpet protecting shoes. Excellent thank you

Rated 5 out of 5 stars

We had a fantastic experience buying our first home at Priory Gardens, thanks to the amazing support from Steph and Kel. They were professional, approachable, and incredibly patient throughout the ent... See more

Company replied

Rated 5 out of 5 stars

We were viewing houses at Anwyl Homes in Burscough. The location to us is very important and where this building site is situated is spacious, close to shops and instrustrial estate.... See more

Rated 5 out of 5 stars

Paul Higham came to my house punctually. He is polite with good communication. He quickly identified the problem and fixed professionally. Highly appreciated his work.

Rated 5 out of 5 stars

From Louise in sales, to Keith, Scott and Andy on site, the Anwyl team have been brilliant. Our new home was built to an amazing standard and even when inevitable snags did occur, we were looked after... See more

Company replied

Rated 5 out of 5 stars

We bought our new home in November at Parc BODAFON and definitely recommend these builders. A special mention to Paul who is top man for solving all problems regarding snagging problems and if we get... See more

Company replied

Rated 5 out of 5 stars

From the start of my journey on reserving and buying my home Steph and Kelly were great support. They had a lot of patience and great support to me and my family. I am truly grateful for all their har... See more

Rated 5 out of 5 stars

I first spoke to Nigel at the Deva Green development in February 2024 about potential houses and we have today just completed and moved in. Nigel has been supportive throughout and helped us navigate... See more

Company replied

Rated 5 out of 5 stars

Great communications to know when the repair works were being carried out. Richard Nelson visited to carry out some snagging works following some sanitary issue. Professional and very neat job c... See more

Rated 5 out of 5 stars

Outstanding customer service from start to finish . Have dealt with Sophie on many occasions and cannot speak highly enough. Competent, professional and a credit to Anwyl Homes ! Would also like to... See more

Company replied

Rated 5 out of 5 stars

Job sorted very quickly by customer services. I was visited by a very polite and courteous man called Chris Appleton who sorted out both my ill-fitting front door and a broken front door step.My back... See more

Company replied

Rated 5 out of 5 stars

Lee A attended with Chris. Lee had always been a great professional in Carrying out house related matters and also advising regarding house maintenance since a new built property. Five stars for Le... See more

Company replied

Rated 5 out of 5 stars

Chris attended with Lee Chris had always been a great professional in Carrying out house related matters and also advising regarding house maintenance since it’s a new built property. Five stars fo... See more

Company replied

Rated 5 out of 5 stars

Chris was friendly and professional in his work. Punctual and helpful. He spent time explaining things and was very efficient in completing the work. Went above and beyond and I'd he happy to recomme... See more

Rated 5 out of 5 stars

Lee Ashworth has been exceptional at resolving our snagging items. Lee's level of knowledge and attention to detail really stands out. Lee is very personable, tidy and respectful in his approach, a tr... See more

Company replied

Rated 5 out of 5 stars

Lee and Rich smashed the aftercare snags 1st visit . Professional and thorough for the whole day !!!

Rated 5 out of 5 stars

I have been in my new home in Shrewsbury for 6weeks, and the experience has been very smooth from start to finish. The buying process was long winded, because of my buyer, but Anwyl showed great p... See more

Company replied

Rated 5 out of 5 stars

Paul was excellent. He was polite and courteous when working and very clean and tidy. The workmanship was of excellent quality. Above all Paul shortened his lunch break to get the job finished... See more

Rated 5 out of 5 stars

Lee has been excellent resolving our snagging issues. Lee's attention to detail and level of service is second to none. Thank you Lee

Rated 5 out of 5 stars

Josh Hough was prompt, respectful of my property and professional. Did a great job of my stairs and I would not have known he had been as he cleared up after himself. Thank you 🙏

Rated 5 out of 5 stars

Had josh Hough round sorting my door the other day, fantastic lad and great service from him!

Rated 5 out of 5 stars

Through out the whole process of buying my new house to the point where we are today having moved in almost 3 months ago, I’ve experienced wonderful Customer service and after-care with the team... See more

Rated 5 out of 5 stars

Paul was very friendly and his work was done to a high standard. We also liked that Paul explained what he was going to do to fix the problem.

Rated 5 out of 5 stars

Despite some unforeseen problems Paul Higham did everything to resolve them can carry out the work quickly and professionally as he always does.

Rated 3 out of 5 stars

We’ve had a mixed experience with Anwyl Homes. The house itself is lovely, and the on-site team – especially our site manager, Keith – has been fantastic. He’s gone above and beyond to sort out... See more

Rated 5 out of 5 stars

Josh has done a great job in all the woodwork and painting. He is polite, friendly and professional.

Rated 5 out of 5 stars

I’m very happy with this appointment. Lee is a very experienced customer service technician. He is patient and considerate throughout the whole repairing process in my house.

Rated 5 out of 5 stars

Very polite,did an excellent job, & gave some sound advice, extremely pleasant , credit to the company

Rated 5 out of 5 stars

We recently moved into our newly built home with Anwyl Homes, and so far, we couldn’t be happier with the result. From start to finish, the process was handled with great care and attention to det... See more

Rated 5 out of 5 stars

14th August Update on the below review, Door still leaks badly when it rains, no temp fix put in place dispite over 7 visits by the developer!!! Josh Hough is a great tech who works with integrity an... See more

Company replied

Rated 5 out of 5 stars

Chris and his opo came to remove a whole door and frame and replace with a new one as original had been installed at an angle so the door couldn't close tight and let rain in every time it poured down... See more

Rated 5 out of 5 stars

Lee was knowledgeable and explained exactly what work was carried out. Professional and polite, many thanks

Rated 5 out of 5 stars

I’d like to leave a review for the phenomenal work carried out by Lee Ashworth today. He arrived on time, was professional throughout, and explained clearly the extent of the damage that had bee... See more

Rated 5 out of 5 stars

TONY and RICHARD did an excellent job — they worked very hard all day long and respected our privacy. 5 stars! They deserve a bonus!!!

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Company details

  1. Home Builder
  2. Housing Development

Written by the company

We're Anwyl - the family home builder We started life as a woodworking business, founded by our great-grandparents over 90 years ago. By 1980, we were crafting thoughtfully designed homes for over 250 families every year These days, you’ll find us at our new offices in Ewloe, Flintshire, and Chorley, Lancashire. We now build around 800 new homes per year. Not bad considering we still give each one the family seal of approval. Drop into one of our developments for a cuppa if you’re in the area. We can’t wait to welcome you h


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 97% of negative reviews

Typically replies within 1 month


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Rated 5 out of 5 stars

Utility ceiling

Recently we have had Richard mending and plastering our ceiling and today we had Tony painting the ceiling.
Both were very efficient and friendly, top marks to both. Plot 111 priory gardens.

October 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Josh Hough

Josh Hough came and fitted some new bathroom locks for us, he also came to inspect some under counter trim in the kitchen and has now advised a plan of action to get this fixed/improved.

Josh was really friendly, professional, clean and efficient. Can’t fault his work.

October 16, 2025
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Rated 5 out of 5 stars

Chris and his pal were simply fantastic

Chris and his opo came to remove a whole door and frame and replace with a new one as original had been installed at an angle so the door couldn't close tight and let rain in every time it poured down a regular occurrence here in the UK, now it took Anwyl almost 15 visits to get to this point and this would be the 3rd door as they refused to accept sensible solutions. Anyway back to Chris, he and his pal turned up and in their cheerful, meticulous and professional style cracked on, they did such a fantastic job no redecorating was required and this included the wall papering that ran flush to the old door frame! I can't sing their praises enough, its always a pleasure to see them and they never let us down. Technicians at Anwyl are their saving grace and I am sure worth their weight in gold or at least chocolate hobnob!

October 9, 2025
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Rated 5 out of 5 stars

Excellent Service from Tony at Anwyl Homes

Tony from Anwyl Homes Customer Service visited to carry out some work on my stairs, and I couldn’t be more pleased with both him and the quality of his work. He was punctual, polite, and clearly takes pride in what he does. The job was completed to a very high standard, and he made sure everything was tidy before he left. Excellent service all round — thank you, Tony!

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Truly Exceptional Experience - Highly Recommend Anwyl Homes!

Moving into our new build home at Dalton Fields has been nothing short of fantastic. From the start, Jason at the sales office was incredibly helpful, making the buying process smooth and stress-free with his friendly and knowledgeable approach.

After moving in, we had a few expected snagging issues, and Elliot has been absolutely brilliant in handling them. He’s resolved almost everything quickly and with real care, showing a level of service that really stood out.

One particular issue was our driveway being slightly too high for our car. Anwyl didn’t hesitate, they had it resurfaced quickly and professionally, which we really appreciated.

The build quality, customer care, and responsiveness from the entire team have been outstanding. We feel truly looked after, and the house already feels like home.

Highly recommend Anwyl Homes at Dalton Fields - an amazing experience from start to finish!

September 22, 2025
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Rated 5 out of 5 stars

Excellent

Josh Hough was prompt, respectful of my property and professional. Did a great job of my stairs and I would not have known he had been as he cleared up after himself. Thank you 🙏

October 6, 2025
Unprompted review

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