computeruniverse Reviews 4,600

Ordered a product in mid November. Shortly before Christmas it was stated that the item is shipping and then in early January the order was cancelled by computeruniverse. Christmas was ruined!!! That... See more

I ordered and paid for expensive monitor at 11 December of 2024, they provided me with track number two days after and never actually sent a monitor to me. Support is not answering by email, contact... See more

I bought a Dreame X40 Ultra Complete robot cleaner. This robot has extra accessories like 12 mops, 3 filters etc. When I received a parcel a robot was dirty, a lot of extra accessories were m... See more

Ordered many different pc parts to build a new pc, and i got my parts about 2 weeks later, only to find out that one of the RAM sticks was doa (dead on arrival) , and my pc would just crash constantly... See more

I ordered parts for the amount of 2600 euros and when i ordered them they were all in stock and ready to be shipped. As soon as my order was confirmed two of the parts went immediately out of stock. I... See more

Horrible customer service! Sent my PC in for repairs as it was still under warranty. Recently received an email that my package was on its way back to me more than 10 business days ago. Tracking statu... See more

I ordered PC parts for my business. 2 days later I get an email telling me to correct my billing details (this was a mistake on my part), and I hear nothing for the rest of the week. It ha... See more

I’d like to share my experience with computeruniverse . I ordered a computer with a total value of €4,000, which I consider a fairly significant purchase. The order was placed on September 25.... See more

Their website lies about what is in stock. You order, pay, then your delivery doesn't go through. Can't contact them to modify the order or ask for a refund, because nobody ever answers emails or the... See more

I placed my order on 10/07/2024, and it should have been delivered no later than 19/07/2024. However, the shipping company (UPS) still hasn't received the goods. UPS status is "Label created: UPS... See more

I placed an order on the 8th of August. The confirmation email stated a delivery timeframe of 4–6 days. Shortly after, I saw that 2 of the monitors were out of stock and expected to be... See more

Yesterday i’ve purchased an online gaming digital code that was supposed to arrive in email in the next 1-2 hours according to their website. The purchase has been completed, the money was deducted fr... See more

July, 2024 I bought from computeruniverse.net Kitchen Aid 5KES6503ECA. The device have some functional problems. 1-2 weeks I'm trying unsuccessfully to log in their B2B site. Sent 2-3 emails, but no... See more

Do not buy from this company. I' ve been given over 2K worth of faulty product with almost 0 option to return. Customer support is non existant, you email/ message and get no replies. Edit: After... See more

Seem to have been scammed by computeruniverse, Placed an order for some new office equipment and a new phone, only received the office equipment and now the phone, tried to e-mail them for over a... See more

The gaming PC after 9 months started freezing and restarting. The test showed CPU temperature over 90 degrees. I have a 2-year warranty, but they don't respond to my emails. I tried to call, and aft... See more

I placed a MacBook order on July 6th. I got the confirmation email and tracking number on July 8th saying it left the warehouse, but the tracking info hasn't changed since then. It still says "Labe... See more

The worst customer support. They have sent us an order confirmation for VAT-included price, which we promptly paid and the invoices we received was VAT-excluded. So they pocketed the VAT amount withou... See more

Ordered last Thursday May 23rd. Item said in stock and ready for immediate shipping (according to their own terms, it means it is ready to be shipped and delivered within 4 days, their terms say... See more

Made order on 10.02., day later, UPS came with update that monitor I ordered ASUS ROG Strix XG27ACDNG will be delivered on Friday till end of the day, just how it said on the website. Will post an... See more

I ordered a breadmaker on 2.1.2025. The order confirmation email stated that my order is in stock, ready for immediate shipping and the expected delivery time was 2-4 days. On 6.1.2025 I received... See more

Phone purchase experience I was purchasing a phone to give a try to android apps development. Purchased phone was delivered, BUT packaging was absolute awful, it was literally cheapest used b... See more

By far worst customer service i had, if you are outside of germany dont bother, they rarely reply and if they do the are not helpfull, So if you consider buying something make it a cheap

Communication is poor. The site is deceptive: I Waited for an extended period of time due to the misinformation presented on the website. However, the item arrived and it was good. Great sel... See more

i place an order at 6/15 2020 till now i did not get my order , when i emailed them they said it will take 6 weeks , then i emailed them after 6 weeks they said wait till 9 weeks , i did not get it af... See more

Had good prior experience but now that I have to deal with customer service, I have bad experience. They sent me wrong SSD, and I can't get them to send me another one (and I keep this one cuz i... See more

Immediately available on the website. After I ordered, I received an email with a delivery time of 4-6 business days. I received my order after a week (order had to go to the Netherlands). For me th... See more

No update to their tracking page also they told me that my package is at my destination and the package is still at Germany from 28 of august, also they doesn’t say anything about the estimated delive... See more

We are B2B customers and we've spent more than 150k eur with Computeruniverse. Now we regularly met issues with a warranty service. They are not answering our emails for 10-30 days, they don't repair... See more

Paid for DHL delivery-but received with standard post later than expected (Tracking number CF321759758DE ), paid for extra safety packaging-NO EXTRA Packaging inside the parcel at all ! All bits and p... See more

If you are willing to wait for ages for your parcel to be shipped (even though it is in stock...) and then have no tracking number or a rough estimation about delivery time, then this is a possible ch... See more

Ordered computer components and nvidia graphic card was faulty. Very slow service e-mail answers (after 3 e-mails i get answer after 9 day's). I posted it back and still no new card...they returned m... See more

Either my order was sent to another person in another city, or the shop provided me a fake tracking ID. When I called customer support and asked for a proof of sending the parcel to me, twice they li... See more

Don't know why there's so much bad reviews, probably because people only put reviews up when something is wrong. I ordered PC parts, a monitor and keyboard. The parcel wouldn't dispatch for over 2 wee... See more

I have ordered a couple enclosures and power supplies over here. According to the webshop everything should have been on stock when I ordered. It turned out that they didn't have everything on stock... See more

Made two orders with computerparts , almost a month and nothingg arrived and nothing updated in their tracking , hope everythings come and it is in a good shape ........ email them every day and no a... See more

Great selection and sorting system and moderately expensive shipping time. I was doing most of my computer parts shopping with them until I had to deal with the customer service. I wanted to try and... See more

I ordered a Roborock Q Revo White, but what I received was clearly used and defective. The box had already been opened and resealed with tape, the plastic wrapping was torn, and the robot itself w... See more