Incorrect info about shipping
I placed my order on 10/07/2024, and it should have been delivered no later than 19/07/2024. However, the shipping company (UPS) still hasn't received the goods.
UPS status is "Label created: UPS doesn’t have possession of the parcel yet. Estimated delivery date will be available as soon as we get the parcel. "
I haven't received any responses to my emails. The delivery deadlines are part of the public offer, and customers should be informed of any delays beforehand. This is awful service.
Reply from computeruniverse
Hello, the ordered item was not immediately available, as it still had to arrive from our distributor. Thus, the item could not go into shipping before the 17th of July. According to the system, this was shown in the webshop.
The shipment is going from Germany to an address in Cyprus. The order was handed over to UPS on the 19th of July, and is estimated to arrive today. Regards, Marc