SRG

I ordered a Roborock Q Revo White, but what I received was clearly used and defective. The box had already been opened and resealed with tape, the plastic wrapping was torn, and the robot itself was dirty — with dust, hair, and even small stones inside. It was obvious that the product had been previously used.

Even worse, the device does not dispense water for mopping, so it’s not functioning properly. I tried to contact the company by phone, but no one answered.

This experience was extremely disappointing — I paid for a new and working device, not a second-hand broken one.