Duncan Tong

Horrible customer service! Sent my PC in for repairs as it was still under warranty. Recently received an email that my package was on its way back to me more than 10 business days ago. Tracking status has not updated for over 6 business days, still showing in Germany, and has been changed to "Return to sender". I have been trying to call every day for the last 3 business days, cannot get through to any humans. Waiting in automated menu with elevator music for over 1 hour at a time, with no human response.

Horrible customer service! Sent my PC in for repairs as it was still under warranty. Recently received an email that my package was on its way back to me more than 10 business days ago. Tracking status has not updated for over 6 business days, still showing in Germany, and has been changed to "Return to sender". I have been trying to call every day for the last 3 business days, cannot get through to any humans. Waiting in automated menu with elevator music for over 1 hour at a time, with no human response.