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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express significant dissatisfaction with various aspects of their interaction with the company. Many consumers report issues with orders, such as delays, errors in fulfilling orders, and even cancellations without proper notification or refunds. Several reviewers also mention negative experiences with the customer service, describing it as unhelpful, unresponsive, and at times, rude. People highlight difficulties in resolving issues related to returns, refunds, and missing parcels. Consumers express mixed opinions about the products. Some question the quality and workmanship, especially when compared to the brand's reputation and price point. Others report issues such as items falling apart, dye coming out, or receiving products that differ significantly from what was ordered. A few reviewers also mention problems with the fit and sizing of clothing. Contacting the company to resolve issues appears to be a common point of frustration for many consumers.

Based on these reviews

Rated 2 out of 5 stars

Horrible shipping delays and lack of transparency. I have been waiting for a week now only to find out my order has yet to be shipped and it's only in the processing stage! Contacted customer service... See more

Rated 2 out of 5 stars

EA7 Not a quality that you would expect from this brand. The quality of workmanship is bad. The products are losing the label that is just glued to the fabric. The tennis shorts are purely designed. T... See more

Rated 1 out of 5 stars

I was bought Armani code perfume it has to be the worst perfume ever it is worse than the $5.00 Reject perfume I found out iit was $130 dollars my father in law who is NOT RICH purchased for me I ca... See more

Rated 1 out of 5 stars

Nil stars Was a long standing customer of Armani for many years, must have spent £1000's. But they don't respect their customers. Any issue and they fob you off....then totally ignore your calls, em... See more

Rated 1 out of 5 stars

I warned everyone, please don’t buy any of Armani products, like their clothes, I bought a suit jacket, cost $ 1700 , they send to one of the worse tailor, company call The perfect tailor, the worst o... See more

Rated 1 out of 5 stars

So finally get a response from Armani, apparently what ever produces return label is broken and they cannot give me a return label. Took them over 3 days to respond to all my emails and now radio sile... See more

Rated 1 out of 5 stars

Customer care service is useless! Not engaging with their customers at all! My parcel went missing 3 weeks ago and is under investigation. They said that after 8 working days I can ask for refund or f... See more

Rated 1 out of 5 stars

I purchased some Perfume from Giorgo Armani's online store. The item was delivered wrapped in a thin plastic bag without any protection & the box was so heavily damaged I could'nt give this as a Chri... See more

Rated 1 out of 5 stars

Ordered armarni code for husbands birthday .never recived .I had a message to review my order and when I told them I ordered for a present and not recived .I got a reply to say because my message di... See more

Rated 1 out of 5 stars

Paid for Armani watch doesn’t cover bracelet in guarantee, only wore it a couple times for best, didn’t even have it long and the pin has came out of place, that’s fawlty! and now the band around the... See more

Rated 1 out of 5 stars

My Armani glasses are now ruined because some sort of film that covers the lenses started coming off. The customer service treated me with “no reply” emails denying any responsibility as this is appa... See more

Rated 1 out of 5 stars

I’m not satisfied with the delivery services.. Ups company is rubbish.. every time I’m buying from Armani same thing problems with delivery.. never in time plus a bunch of lies from Ups!!!! You are a... See more

Rated 1 out of 5 stars

Bought shoes of this brand, and they literally fell apart after only weeks of use. Contacted the brand which took no responsibility for the defected product. Will not recommend this brand to anyone.

Rated 1 out of 5 stars

I called to ask them if they can deliver the marchandise to my appartement door, they say marchandise will be delivered to the building hall and if it’s stolen I should call the police. I asked to can... See more

Rated 1 out of 5 stars

My son ordered an item for £150 on 07/09/20 and paid £16 for express delivery. 25/09/20 and no items delivered as yet. Called customer service who said the address didn’t have a door number so they co... See more

Rated 1 out of 5 stars

I want to give a zero star ! If you are in australia, do not buy on the armani official website. After i have purchased the product, the advisor online will only ask you to look for the info you need... See more

Rated 1 out of 5 stars

I paid 245 euros in Armani.fr to purchase two items. When I asked for the invoice, I was told that it could be downloaded from the website. Once I downloaded it, I realized it wasn’t a real invoice -... See more

Rated 1 out of 5 stars

Absolutely horrendous company. I am trying to return two ill fitting items of clothing, there was no returns label in delivery. I have constantly emailed them requesting a label and I’ve had no respon... See more

Rated 1 out of 5 stars

When I tried Armani Si in the perfume shop, I decided that I should have it. A few months later, my husband bought it for me, but unfortunately every time I use it it causes me rash in my skin that la... See more

Rated 1 out of 5 stars

My wife bought me a pair of Armani flip flops as a Christmas present and I did`nt get to wear them until our next holiday which was six months later. When I tried to walk in them the strap no both pul... See more

Rated 1 out of 5 stars

Worst customer service ever. I bought a refillable fragrance. The sprayer had a malfunction, they told me they couldnt send a seperate sprayer and eventually we came to the conclusion I would get a... See more

Rated 1 out of 5 stars

Terrible experience trying to purchase Placed order on 11 May and still haven’t received my item or refund Every time I get in touch with customer service I get told something different. AVOID O... See more

Rated 1 out of 5 stars

I have been wearing Aqua Di Gio for ever and always buy it from Macy’s. In April made a huge mistake and ordered it from Armani. Not only didn’t receive the item but also the customer service is not r... See more

Rated 1 out of 5 stars

I just wanted to say that I am extremely disappointed with your delivery I was expecting a gift that should arrive no later than today as the birthday is tomorrow but unfortunately it will not come... See more

Rated 1 out of 5 stars

Horrible scammers ! I have ordered 6 items because they were on sale , I receive email that 2 items are not actually in stock , I call them straight to cancel my order and they said they can not cance... See more

Rated 1 out of 5 stars

Bad service , bad communication. I was a trusted customer of Armani webshop Belgium , but never again i will buy one peace of their bad webshop . Looking forward that other people also do the sam... See more

Rated 1 out of 5 stars

First time I’ve ordered anything from Armani, but this was a special birthday, so ordered an expensive watch. Delivery date been changed 3 times and all I’m being told is contact UPS. My contract is w... See more

Rated 1 out of 5 stars

Junk cheaply made jewellery. It will fall apart and you will have wasted big $$$ buying this overpriced crap. I bought an Emporio Armani necklace and within weeks it just fell apart. It was... See more

Rated 1 out of 5 stars

Order made 27.7.2024 Parcel still not received. Customer service said the have to wait for information from delivery company and like that every time when I email them . Big company but when is the... See more

Rated 1 out of 5 stars

I purchased a shirt. The product I got is completely different to what I ordered. The tag is matching to what I ordered but the actual shirt is of different size and completely different model. They... See more

Rated 1 out of 5 stars

With this pandemic, I ordered 3 shirts from the Armani online store early July 2020. It turned out that the sizes don't fit, therefore I returned all three items with the original box within a few... See more

Rated 1 out of 5 stars

I have been trying to return goods since the 19th of Dec . Apparently there is a problem with printing the return label. It’s now 19days and no refund can be actioned down to a label . It feels like a... See more

Rated 1 out of 5 stars

The customer service is equally terrible. When I reached out to report the quality issues and request a refund, I was met with dismissive and unhelpful responses. The representatives were rude and se... See more

Rated 1 out of 5 stars

DO NOT BUY!!! I returned an Item over 15 days and they have received the item. The customer service agent that helped me was useless. They stated that they can’t do anything and that I could not speak... See more

Rated 1 out of 5 stars

Guys I'm very much shocked by Armanis service .i have order a armami lofer it was present for my brother because his birthday , after 2 week was waiting for delivery , I called to Compeny they said y... See more

Rated 1 out of 5 stars

Bought a Armani dressing gown at Xmas 19 paid 92pounds through underu six months down the line the dye is coming out complained to both companies can't help you both companies are dodgy after your pur... See more

Rated 1 out of 5 stars

I thought they were a top company clearly they are not. They only sent me half of my order and 30 days later when i call they tell the rest was canceled but i didnt get a refund or a email notifcation... See more

Rated 1 out of 5 stars

Extremely poor, I just wore it for couple days, and now the looks horrible, just want to let you know, whoever wants to buy this product make sure you pay for what they promise you, the one I received... See more

Rated 1 out of 5 stars

I ordered a jeans sent the wrong one and even after contacting them all they can do is maybe accept the return what a bad service, and bad reputation for the brand because of losers work there

Rated 1 out of 5 stars

i just order some feom armani my parcel was lost and they don t care to send me a another parcel or a refund very shit stay far away from your orders online

Rated 1 out of 5 stars

bad finishing, bad quality in general but also the most important part , they are very bad in customer services and quality control. with the high price you pay, i was expecting much better quality an... See more

Rated 1 out of 5 stars

i ordered armani jeans belt i recieved the package but whithout the belt box was empty thats very bad for such a big fashion company just waiting for them to investigate with ups delivery company wil... See more

Rated 1 out of 5 stars

Return rejected with original tags and unworn. Even worse is that the product I purchased is now 40% off and they won't even offer a price adjustment. Per policy, they don't do price adjustments - e... See more

Rated 1 out of 5 stars

The worst company I have dealt with , absolute joke , from the CS team on the 0800 number to my store in Cheshire Oaks. No one has a clue about any promotions and you speak to people who just do not... See more

Rated 1 out of 5 stars

I bought a sunglasses, which is not a good quality and size is bigger very awkward. Fedex delivery was late and not any update! Brand has dropped their name!!! waste of money and trust!

Rated 1 out of 5 stars

I believe the perfume they sold me is fake or defective because the smell was off and alcohol like. I bought the same perfume again from Macy’s and it was 10 times better smelling better lasting bette... See more

Rated 1 out of 5 stars

The quality was horrible for the price I'm paying, I would rather buy fake clothes than this! clothes not seen as online. When we tried the clothes on they did not feel worth above £20 and had a cheap... See more

Rated 1 out of 5 stars

❌ Beware ❌ I ordered a perfume as a gift with a personalized engraving, and what I received was shocking. The engraving was tiny, the font was unattractive, and worst of all, the text was a... See more

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1.6

Bad

TrustScore 1.5 out of 5

428 reviews

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Rated 1 out of 5 stars

Бережіть себе



---

**Heading:** My Experience with Armani Exchange Sneakers: A Cautionary Tale

**Review Text:**

"I want to share my unfortunate experience with a pair of Armani Exchange sneakers (model XUX052 XV205). I purchased them a few years ago and wore them only twice—once during a trip to Greece and another time for a walk in Copenhagen. After the second wear, I ended up with severe bruising under my big toenails (see the photos). This happened after just one day of wearing them, and I was shocked because the sneakers still look almost brand new with no visible signs of wear.

I contacted Armani customer service, provided all the photos and evidence. Unfortunately, they refused to acknowledge the issue, citing that the warranty had expired and that this was supposedly not a manufacturing defect.

So I want to caution other consumers: even if you wear brand-name sneakers carefully and infrequently, you might encounter such unpleasant consequences, and the brand’s support might not help. Please be cautious when choosing footwear and take this experience into account to avoid similar situations."

July 20, 2025
Unprompted review
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Rated 1 out of 5 stars

I was bought Armani code perfume it has…

I was bought Armani code perfume it has to be the worst perfume ever it is worse than the $5.00 Reject perfume I found out iit was $130 dollars my father in law who is NOT RICH purchased for me I cannot even use this putride product as a house deodorant please pass this on I am so angry that a company worth billions would sell such a discusting product I will NEVER BUY ANY Armani products ever again I intend to put this evaluation on every web site I can 😢😢😢

September 30, 2025
Unprompted review
Rated 1 out of 5 stars

horrible customer service i wanted to…

horrible customer service i wanted to cancel a order they say they'll get back to you in one business day but i waited 4 days by then the order had shipped already and i had to return it losing the money i had spent on shipping so disappointed

August 18, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible scammers

Horrible scammers ! I have ordered 6 items because they were on sale , I receive email that 2 items are not actually in stock , I call them straight to cancel my order and they said they can not cancel as is been shipped , asked them to provide tracking number but they do not have ! I said I did not want the order without the 2 items , MEANWHILE THE 2 ITEMS STILL SHOW THEY ARE IN STOCK , just to make people place orders on their website and then half of the order is not in stock actually , you pay £13 for delivery for only 2-3 shirts ! On the phone , Anastasiia from client service was disgusting , she claimed to give me a free shipping so I can order other items and when she was about to give me the code she acted like “hello ? I can not hear you “ , this happened TWICE over the phone ! What a scam ! There is no refund for the 2 items which are not in stock actually!

August 13, 2025
Unprompted review
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Rated 1 out of 5 stars

Ordered armarni code for husbands…

Ordered armarni code for husbands birthday .never recived .I had a message to review my order and when I told them I ordered for a present and not recived .I got a reply to say because my message didnt require the correct respond my message would not be published. So looks like the company wants you to lie .

June 30, 2025
Unprompted review
Rated 1 out of 5 stars

❌ Beware ❌

❌ Beware ❌

I ordered a perfume as a gift with a personalized engraving, and what I received was shocking. The engraving was tiny, the font was unattractive, and worst of all, the text was auto-capitalized without my consent.

During the order, the system gives you no font choice, no size option, and no preview of how the final engraving will look. I typed the name as I wanted—but they changed it, and then claimed it “matched what I submitted.” How can you say that when I was never shown the final output?!

I contacted support multiple times. They just repeated that it’s “standard procedure” and offered me a 10% discount on my next order—as if I’d ever trust the process again 🤣🤣

Armani is supposed to stand for elegance and luxury. This experience was misleading, frustrating, and unacceptable.

⚠️ If you're considering a personalized engraving from Armani—don’t. You're not getting what you expect, and they won’t fix it.

July 22, 2025
Unprompted review
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Rated 1 out of 5 stars

I paid 245 euros in Armani.fr to…

I paid 245 euros in Armani.fr to purchase two items. When I asked for the invoice, I was told that it could be downloaded from the website. Once I downloaded it, I realized it wasn’t a real invoice - it was just a purchase order without any invoice number. And when I asked customer service to issue an invoice, I was told, “No, we cannot issue you an invoice.”
and all they could provide was an invoice, without the mandatory legal information required on an invoice, such as the invoice number, In violation of the legal requirements of EU Directive 2011/83 and Article L441-9 of the French Commercial Code.

July 9, 2025
Unprompted review
Rated 1 out of 5 stars

waste of money

I bought a sunglasses, which is not a good quality and size is bigger very awkward.

Fedex delivery was late and not any update!

Brand has dropped their name!!!

waste of money and trust!

May 30, 2025
Unprompted review
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Rated 1 out of 5 stars

I used to be a former employee of…

I used to be a former employee of Armani and the manager Rhyen basically he’s not really professional and he’s being an ass. Basically he forbid me from going in his store or a ax because he says I’m a distraction when all I’m doing is visiting in a friend that works there and dropping off drinks or food for her And he’s threatening to call Mall Security on me because I am a distraction so please do not shop in Armani or Armani exchange because the manager treats you like shit and as a former employee of Armani and now I’m a considered a customer of the outlet mall Tulalip do not shop at the Armani Tulalip store or the Armani exchange store because the general manager, he’s not very professional do not shop in both stores

June 10, 2025
Unprompted review
Rated 1 out of 5 stars

I purchased a shirt

I purchased a shirt. The product I got is completely different to what I ordered. The tag is matching to what I ordered but the actual shirt is of different size and completely different model. They are taking ages to process my return request.

May 21, 2025
Unprompted review
Rated 1 out of 5 stars

Appalling “service.”

Appalling “service.” Janis in Armani “Client Service responded to me receiving damaged clothing not by questions and gathering and confirming facts but a “throw every speculative excuse at the wall and see if any sticks” approach but without even seeing if any stuck, in the same one reply they concluded they have no responsibility because of their (unfounded and not fact-checked) speculations. For example one of their many totally different laims is that I have washed the clothing. The time of arrival and time of email sent would make that impossible to wash and dry clothes, even if I was totally mad and did so. They also claim someone could have opened the parcel instead of asking if it was sealed on arrival. Zero interest in gathering information and making a reasoned decision. The pinnacle of arrogance and idiocy in their response was that they had no previous recorded claims about this kind of problem therefore my problem cannot be accepted and recorded. A claim does not require that your “shipping team to have identified any similar issues” using this methodology no new claims could ever be permitted by Armani since there were no “similar issues.” Logical fallacy. You’ve now lost customers, plural, forever, over your awful attitude and unprofessional conduct.

May 29, 2025
Unprompted review
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Rated 1 out of 5 stars

Terrible CS

The worst company I have dealt with , absolute joke , from the CS team on the 0800 number to my store in Cheshire Oaks. No one has a clue about any promotions and you speak to people who just do not understand plain English. All they do is repeat what you say. Armani was once a powerhouse but not anymore. Other brands have taken the CS to another level whilst Armani have stayed behind.
The email I received also said that the promotion starts on Friday 02 June 2025 but as far I am aware , 02 June 2025 is a Monday !! What a joke.

May 29, 2025
Unprompted review
Rated 1 out of 5 stars

Return rejected with original tags and…

Return rejected with original tags and unworn. Even worse is that the product I purchased is now 40% off and they won't even offer a price adjustment. Per policy, they don't do price adjustments - even though you can get them from Neiman, Nordstrom, Saks, etc. DO NOT BUY ANYTHING FROM ARMANI ONLINE

May 22, 2025
Unprompted review
Rated 4 out of 5 stars

Oh, what a mess

Oh, what a mess is going on here. 1.3 Are you kidding me? For a big brand that has real quality, such ratings are nonsense. Well, it can be called affordable or close to this, but quality, what about quality, I had some clothes from them and my shoes are still alive, 10 years passed. No, it doesn’t seem that people have a reasonable opinion in the internet. Not for global brands , at least.:(

April 4, 2025
Unprompted review

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