Nike Reviews 11,324

bought my husband some trainers as a birthday gift but got disappointed on how nike's product fell from grace. quality is a far cry from what it was. i give props to its fast delivery but still im ver... See more

The quality is terrible now. I'm a runner, and these shoes fell apart after just a couple of months. The sole is worn flat and the upper is coming unglued. Complete waste of money for something that c... See more

I haven’t received trainers, the box was delivered empty. I have no idea what the product is like as it appears to have been stolen in transit. I contacted Nike, but nothing has been resolved, even th... See more

I am sick to death of nike sending out unsatisfactory products I have ordered 4 pairs of trainers in the last 3 months and the quality is disgusting the nike dunk sb was clearly worn/used.the 2 pairs... See more

Bought 11 items with members birthday discount only for the items not to turn up. Spoke to customer service chat who after telling them to contact DPD to find out what’s going on as the parcel had bee... See more

Absolutely awful how a company of this status can behave is beyond me. I purchased personalised trainers as a gift. The recipient hadn't even worn them & took the lables off from the inside which pull... See more

The website is a nightmare along with the app. Constant issues with payment errors, payments not being accepted. No matter how hard you try it's impossible to resolve using their chat service who ba... See more

Price ↑ Quality ↓↓ Every few years I have been bying basics from Nike that I have previously bought multipe itterations of. And, whether its shoes, hoodies, leggings, pants and worst of all, socks... See more

I’ve honestly had one of the worst online shopping experiences ever — with Nike UK. I ordered a pair of shoes on 2 October for my son — something he’d been looking forward to for a long t... See more

Two month wait for a hat bought online from Nike.com. Absolutely horrendous communication during that time. Many many false promises and lies from different customs service advisors both online and vi... See more

When they put tread on the Deon and rear only I find that the back piece always detaches. I have 5 pairs of Vomero on the go but the newest ones without the fully length tread have failed. Follow... See more

I returned an item, and it has been over two weeks. So I contacted Nike, who was refusing me a refund, stating I returned the wrong item. How is that possible? First, I was told it hasn't arrived back... See more

I purchased shoes from Nike and returned them via Evri. Nike first falsely claimed the box contained a non-Nike item, and then later stated they never received the return. Evri has admitted they lost... See more

Don’t understand me needed assistance to their locations 2016 why don’t treat all handicaps fairly why is Nike so expensive? Seeking an apology from their business CEO or Nike co founder Phil knight w... See more

Terrible Service – Still No Refund! I returned part of my order to Nike on 20 September and provided full proof, including the return receipt. Even with this evidence, Nike refused to issue my refu... See more

Terrible quality and service. I have worn Nike gear for years and will no longer due to my recent experience. My new trainers have lasted 3 months under light wear circumstances. The tred has disappea... See more

My sister-in-law in the US bought a $75 Nike gift card as a present for my partner’s 12-year-old son. When we tried to use it at the Nike store in Paris, we were told it was impossible because the... See more

Nike stole my money and failed to deliver my parcel! Dpd left my parcel on the door step on a main road which wasn’t there upon return. Nike customer service completely useless! So now I don’t have... See more

10 mins wasted spelling my name to a bott several times still not to get it right - 15 minutes wasted speaking to a CS agent who could not help me - 10 minutes wasted explaining my complaint to anothe... See more

I returned a Nike ACG backpack worth £174.99, only to be told I had sent back a “non-Nike accessory.” When I asked for photographic proof, they refused to provide any. When I requested that this s... See more

I ordered 2 pairs of sneakers. My order got cancelled by Nike because apparently I did not submit a document they need, though they accepted payment prior 🤷🏽‍♂️. When they had to refund, they transf... See more

My order C01524222132 was never delivered, and Nike refuses to help or refund. I have video proof that no delivery happened. This is unacceptable.

WARNING: Nike Air Max 270 is literal garbage, warranty not honored. Air unit collapsed in daughter's shoe with just two months of casual wear. Warranty denied because this is normal! After ship... See more

I purchased a tracksuit online and they sent only the jacket. I contacted customer services about this and I said I’d like a refund. They requested I send photos of the packaging and my item then I... See more

Total disgrace orders never turned up had to wait nearly two weeks for investigation and another 10 days for returned funds. Customer non existant, will close my account.

Whoever is running the customer service department needs a sacking. I bought a pair of Nike air 270 size 11 and they gave me the wrong size, so I have returned the item and they said that they will no... See more

Disappointed with the quality — not what I expected from Nike I was really excited about these sneakers and treated them with care. After just one gentle hand wash, the white mesh was completely r... See more

I recently bought a new pair of trainers from Nike. Unfortunately, I didn’t try them on within the 30-day return window. On my very first wear, however, I discovered a manufacturing fault: t... See more

I bought a pair of white Nike sneakers when they were first released, paying over CAD 280 for them, along with a protective spray to prevent dirt. I wore them for about two weeks, not every day,... See more

I paid for trainers £155. Dpd delivered the WRONG item. I have dpd photos of the delivery which clearly shows something other than my trainers being delivered. And still Nike refuse to issue me a refu... See more

I bought a garment from Nike at their flag store at Dubai airport. It has been worn for half a day and not even washed yet. The Nike sign started having bits of thread coming out by end of the day. N... See more

Their customer service is horrible. I received a gift card and tried to use it in store. When I scratched off the covering over the pin it apparently took the last two digits with it. The store says i... See more

It has now been three weeks since I ordered and paid for a pair of Nike shoes on their website. They disappeared in the mail, and I naturally asked for a refund. Apparently, I can't get that until th... See more

Avoid Avoid Avoid !!! ⛔️❌⛔️🤬🤬🤬 Placed an order, wasn’t delivered. Followed up 3 times with customer services, who didn’t have a clue. Finally worked out the items were in-fact out of stock (althou... See more

They don’t deserve any star. Nike website is horrendous, customer service is appalling, and the worst of all is their communication for an order when placed. I placed an order as a surprise gift for m... See more

My order C01525914763 was cancelled for no reason. After sitting on online chat I was told the payment processing team couldn't verify my card. I don't even know what that means, but my Amex card I... See more

Service quailty is terrible. I really don't recommend anybody to shop from Nike UK website. It is worst ever. If you have any problem with products or deliveries, there is no customer service to help... See more

Ordered a pair of trainers for my daughter going back to school, said when I irdered delivery on the 30th August then nothing. No email no delivery. When I contacted them they could give me no reaso... See more

One of my £144.99 Nike Pegasus 41 goretex trainers leaks badly. The left one leaks a bit but the right one is terrible, leaving me with a soaking sock after 20 mins walking over wet grass. They are 5... See more

I ordered the Mecton 6 on mid August (order #G10216178067) and paid almost $200. Four weeks later… nothing. No shoes, no updates, not even an apology. I followed up on August 28th since the del... See more

I bought 2 pairs of Air Force One for my son on march 2025, black and white, the white ones start to come apart, sent them to Nike for warranty and they denied the warranty saying it's normal for the... See more

Incredibly disappointing customer service. I suffer with severe mobility issues. This requires any errands such as returning items to the post office to be completed by or with as... See more

After being a lifelong Nike purchaser, I purchased 2 pairs of sneakers for my children, which had Velcro on the side. Poor design kept coming undone. My child kept falling out of her sneakers. Had a... See more

Truly awful customer service with inconsistent approach. I will never buy from Nike.com. A 30-day return policy is ridiculous - they offer 60 days in the USA, but in the UK, only 30. I missed the retu... See more

Quality of shoes seriously gone downhill. I have been a customer for years but after buy a new pair of trainers from Nike around 2 months ago the material squeaks after 20 mins of use. This might not... See more

They delivered the package 10 minutes away to a block of flats with no flat number, just a name. Now they say they'll take 8 days to launch an investigation and won't provide me with a refund.... See more

Never buying from Nike again. Lost it's grace. I received a shoe that's fake !!

worest really I never expected this from this brand price is to much and quality is worst when price is high quality should be high that's what customer wants

Terrible support, my issue hasn’t been fixed for weeks. Not what I expected from NIKE. Overpriced and underdelivers Customer service is useless, they just pass you around with no solution.