Appalling “service.” Janis in Armani “Client Service responded to me receiving damaged clothing not by questions and gathering and confirming facts but a “throw every speculative excuse at the wall and see if any sticks” approach but without even seeing if any stuck, in the same one reply they concluded they have no responsibility because of their (unfounded and not fact-checked) speculations. For example one of their many totally different laims is that I have washed the clothing. The time of arrival and time of email sent would make that impossible to wash and dry clothes, even if I was totally mad and did so. They also claim someone could have opened the parcel instead of asking if it was sealed on arrival. Zero interest in gathering information and making a reasoned decision. The pinnacle of arrogance and idiocy in their response was that they had no previous recorded claims about this kind of problem therefore my problem cannot be accepted and recorded. A claim does not require that your “shipping team to have identified any similar issues” using this methodology no new claims could ever be permitted by Armani since there were no “similar issues.” Logical fallacy. You’ve now lost customers, plural, forever, over your awful attitude and unprofessional conduct.