Versace Reviews 335

Extremely Disappointed – Major Safety Concern Ignored
If I could give zero stars, I would. I'm deeply disappointed with how my recent concern was handled. I reached out about what I believe to be a serious defect in the product — specifically, the enamel on the cup appears flawed and could pose a health risk if ingested. This isn’t a minor cosmetic issue — it’s a potential safety hazard that should warrant immediate attention, possibly even a recall.
Instead of acknowledging or investigating the problem, they responded by automatically initiating a return — putting the burden entirely on me, the customer. This might be acceptable in routine cases, but not when there's a legitimate safety concern involved.
To outline the problems with the return process:
They are requiring the product to be returned before any resolution, despite the safety risk it may pose.
While the return label is prepaid, I’m still expected to travel to a UPS drop-off location — which I cannot do, as I don’t have access to a vehicle.
They assume I have a printer to print the label. I do not — and arranging one would cost me additional time and money.
Most frustrating of all, the customer service has yet to show any real understanding or care about the core issue. I’ve received generic, robotic responses, with no indication that the potential defect is being investigated. The whole experience feels like an attempt to sweep a substandard product under the rug rather than taking responsibility.
This is far from the quality and service I expect from a brand that markets itself as "luxury." I sincerely hope they rethink how they handle serious product complaints — and how they treat their customers.

I am utterly appalled by my recent experience with Versace.fr and UPS.

I placed an order on 17 September for a gift, with delivery promised on 19 September. Shortly after, I was informed of a delay of one day. I accepted this in good faith, trusting the reputation of a luxury house such as Versace. However, not only did the package fail to arrive on the revised date, but upon checking UPS, I discovered yet another delay.

To make matters worse, instead of delivering the parcel to my home as promised, UPS simply dumped it at a Proxi collection point far from my residence without even attempting delivery. I was never given the option to choose this and it completely defeats the purpose of ordering luxury goods online.

I contacted customer service for assistance, only to face further frustration. The representative was unable to provide any solution, could not escalate my complaint, and did not even have the contact details of a superior to whom I could explain the gravity of the situation. This is shockingly inefficient and unacceptable.

The consequences for me were significant:

I took time off and arranged to work from home on Friday to receive this delivery. The parcel never arrived.

I was left without a gift for an important birthday celebration on Saturday, and had to urgently find a last-minute replacement.

The entire experience caused unnecessary stress, embarrassment, and wasted time.

For a brand like Versace, this level of service is disgraceful. When customers choose to shop with a luxury Maison, they do so with the expectation of excellence, reliability, and care at every step. What I experienced was the complete opposite: delay, inefficiency, lack of accountability, and zero customer support.

I strongly urge Versace to reconsider its logistics and customer care policies. Until then, I cannot in good conscience recommend ordering from Versace.fr. Luxury is not only about the product but also the experience, and this was anything but.

UPDATE on 22.09.2025 :

As if the delays, mis delivery, and lack of proper customer service were not enough, I finally went to collect the parcel accompanied by the very friend whose birthday this gift was meant for last Saturday, only to discover that the wishing card I had specifically included with the order was missing.

This was the final straw. The whole point of ordering from a luxury Maison such as Versace is not only the product itself, but the complete experience and attention to detail. To receive the gift late, at the wrong location, after wasting a day waiting at home, and ultimately without the card that should have been part of the presentation is utterly unacceptable.

Versace’s proposed “gesture” of free express shipping on a future order remains insulting and dismissive. After the stress, embarrassment, wasted time, and now an incomplete order, this falls far below what one should expect from a brand of this level.

What should have been a special moment was ruined from start to finish. This experience has completely destroyed my confidence in ordering from Versace again.

UPDATE on 23.09.2025 :

After all the delays, mis delivery, wasted time, and a missing gift card, Versace has now tried to blame me for their mistake.

I know I selected the gift option, removed the price, and typed a message. It was an important part of the order. If their system failed to process it, that is their responsibility, not mine. Instead of owning up, they’ve chosen to push the fault onto the client.

This attitude is shocking for a luxury brand. True luxury is about seamless service and accountability, not excuses and blame-shifting. At this point, Versace has failed me at every step of the client journey and then added insult to injury by refusing to take responsibility.

A Maison of this stature should do far better. This experience has completely destroyed my trust in ordering from them again.

UPDATE on 24.09.2025 :

After delays, misdelivery, wasted time, a missing gift card, and repeated excuses, Versace has now refused to provide any compensation whatsoever. Even worse, they tried to deny features of their own checkout system and shifted the blame onto me instead of acknowledging their failures.

I have now had to invoke French consumer law (Code de la consommation, articles L.217-1 and following) and formally warn Versace that, unless a proper resolution is provided, I will escalate this matter to the médiateur de la consommation and, if necessary, to the DGCCRF via SignalConso.

It is simply unacceptable that a so-called luxury Maison treats its clients in this way. Luxury is not just about the product, but the service, the trust, and the attention to detail. Versace has failed on all counts.

A truly HORRENDOUS experience that has destroyed my trust in ordering from them agai

My daughter got a versace watch as a gift. She tried setting it for the 1st time but it did not work. I contacted Versus Versace since the brochure it came with said that they have a 24 month warranty (besides the fact that it NEVER worked).
This is what they responded "We regret to inform you that, unfortunately, we are unable to proceed with the repair, as Timex no longer manufactures watches for the Versus line. This means that the spare parts required for your watch are no longer available."
What in the world does this mean?!?! Would anyone know how I can go about it?

Do not buy their underwear !! It is shockingly cheaply made. I thought I had bought something special for my partner as a Christmas gift. And it was truly shocking and disappointing to see that the underwear is fraying after only 3 or 4 wears. The stitching on the straps is coming undone and the underwear is now falling apart. And all of this for close to £70 !! It is beyond words how cheated and taken advantage of I feel. I would honestly expect better from H&M, let alone an established fashion house like Versace.

I contacted them to complain with pictures of the damage. And I was told they "can confirm that we have not found any material or manufacturing defects ". Wow !! So does that mean that they expect their underwear to fall to pieces within weeks? Gianni will be spinning in his grave.

Certainly won't ever buy anything from them again.

Very QUICK and EFFICIENT DELIVERY! And with RETURNS done QUICK and EFFECTIVELY Would shop AGAIN! 👍😉

I ordered 2 scarf, and returned one in perfect condition: unused, and all tags attached, with all the original wrapping paper and everything. They refused the refund, claiming the item is used and has a stain. With a big tag attached, there is no way I could have worn it and stained it! If there is a stain, they stained it when handling the return. I tried talking to the customer service in vain. They refused to listen to reasons, are so unfair and unkind. I could not even believe that a big company like this treats their customers this way. Stay away from Versace every one. Do not trust them.

What a joke! I wrote to customer services to see if I could get a new nozzle for my perfume as it is squirting a jet line instead of a mist. Because I don’t have a receipt (the perfume was a gift) they’ve said they can’t send me a new part! Honestly lost for words.

Extremely disappointing experience from a brand that claims to stand for luxury and quality.

I purchased a pair of Versace boots from their official website, worn only three times, and the leather on the back tore while I was simply trying to put them on — a clear sign of a structural defect, not wear and tear.

What’s truly appalling is the lack of accountability and customer care that followed.

Despite my efforts to provide photos, receipts, and a clear explanation — and even offering to send the boots in for a proper inspection — I was met with repeatedly dismissive responses. They refused to examine the boots physically, relying solely on photos to claim it’s “normal wear and tear” and telling me to go to a local cobbler. This from a company that charges nearly £800 for footwear and claims a 2-year warranty.

Versace’s customer service was unhelpful, evasive, and cold throughout the process. Rather than standing by their product, they seem more interested in dodging responsibility.

For a luxury house, this kind of behaviour is not just unacceptable — it’s shameful. I expected far better from a brand of this stature. If you’re considering a Versace purchase, beware: if something goes wrong, you’re likely on your own.

I purchased about 2k in jewelry from Versace and they sent me the wrong ring. They sent me two of the same ring, in two different sizes INSTEAD OF two different rings. I requested a return of all of the items, to avoid confusion, and they provided me with ONE UPS label. I packaged all of the items, as I received them and put them all in one box, and put the ONE UPS label on the ONE BOX. I shipped it and that was that. Until they processed a refund and DID NOT refund ONE of the items. They refunded the wrong item they sent but didn't refund the correct item they sent. I reached out to them once enough time had passed for this to be handled and they told me to wait even longer for the refund and then wait longer for the bank. When I followed up, they stopped responding. I submitted a new query and Daria responded that too much time had lapsed since the item was returned and that I had never reached out to them before about this issue - which is a lie. I replied back and attached the email conversation that Kashanti and I were having. Still, no refund. I have none of the items and I don't have my money. I can't believe that Versace would stoop this low and talk to their clients this way - Daria said, "We would also like to note that no prior communication was received from you regarding a missing item from this order." That is just a blatant lie. And before we started talking via email - I submitted a refund request and the reason was WRONG ITEM SENT. That is communicating to you that there is an issue. That's the process. I followed it. And, for whatever reason, they are giving me the hardest time about running me my money back. This is my Wife's top brand but...we can't tolerate this type of treatment or risk getting treated like this again. We are happy to spend our money elsewhere considering how they are lying and deceiving over there. What I know is that if it is happening to me, then it is happening to someone else and eventually, this will come back to haunt them, legally, and my email will be used against them. Why? Because you can't just keep folks money when they have sent you your stuff back. And just claim you didn't get it. No way. I sent them the delivery confirmation and everything. UPS delivered it to Carlos and he accepted the delivery at Versace. Maybe they need to talk to him. But this client-treatment is among the worst I have seen. They do not have to worry about our business going forward and I would urge you to reconsider where you are spending your money...some folks, no matter how elite the brand may SEEM, are scandals. I am not saying Versace is - you read what happened. So, choose wisely.

This is my 3rd order from Versace and it's been perfect every single time. Shipped quickly and securely, with excellent tracking updates. Perfect 👌. Thank you!

I was on the phone with carl and he said i was a piece of poo .he told me it was 25.00$ but they were actually 2500$. So now i am n debt to the mafia and they are after me and i didnt make thins better by aying i dont speak spaghetti. I had to sell everything i own. SHOP AT TEMU INSTEAD.

I would think twice about ordering from Versace, they aren’t a luxury brand store .you buy a product it never comes and they don’t care lol LV & Gucci don’t pull shit like that

I ordered a purse in Versace online. I received it damaged. It was packed poorly! They tried to fit the bag in a very small box that's why it was damaged very bad. I just received it but will return it immediately. I talked to their live agent, nobody apologized and has very bad customer service!! They dont have a return and exchange policy so I have to place a new order! What a hassle. If this will be damaged again I will never order again.

I bought really nice sunglasses less that a year ago. (08/08-2024) The side of the frame started to peal off. I did sent their customer service a request to fix the issue. They send me an offer to repair my sunnies for € 103,- This is not the quality and service that I expected from Versace.

Ordered a 3k purse and box came all smashed up so I wanted a new box . They said no so I will return the order and go back to Louis V.
This was terrible experience w Versace and I wnt ever be back . Flea market product and service . Boycott the products

I advise not to order from versace! I ordered a shirt via my cell phone. It was too small. I'm a traveler and sometimes gone for 30 days at a time. I returned home, tried on the shirt, it was too snug. I called customer service, they said "it's been more than 30 day", I asked to exchange..they said no. I had a pair of sandals on the way and was definitely sending those back. The shoes where received back now I'm fighting for the return of my money. I also placed the unworn shirt with the tags on it, and a copy of the order confirmation for the shirt in the box as well. UPS lady signed a second copy attesting the shirt was also in the box. I'm disputing that with my bank because there's no where that states no returns after 30 days. The versace rep said if you order from a laptop the return info is at the bottom. Most people nowadays order from their mobile. These folk are crooks! Save your money DO NOT BUY VERSACE!!!

Have ordered from Versace online safety pin earrings. Got them with a very noticeable color defect. The package was poorly wrapped, no ribbon, the box seems to be from something else. Very disappointing, cause it was meant to be a birthday present.

I am not thing it's good place for buy like clothes or maybe jewelleries becauase when you see it's too much expensive :/
But I like here parfumes from versache and first I had name was Dreamer it was good lasted a lot, and now i have Dylan blue and I bought it for good price. I like the smell and I think their perfumes is best in market.

Absolutely don’t recommend ordering anything from Versace online especially if you might need to return an item. They will simply not refund you the money. Been dealing with them for 3 month. Had to file a dispute with my credit card. They are not a luxury brand anymore and will scam you for money. Terrible customer service !

Bought a ring which was £180+, tarnished within DAYS. Turns out they make them from copper, for that price it should be at least sterling silver, even gold! Will never buy their jewellery again.