S Mulder

The most unreliable company - ever!

This is an update since my initial review on 19 April 2021. For some reason I've been prevented from editing the orginal one. By whom, I cannot comment.

At the specific request of Lifeline24 I emailed them privately & directly with proof of purchase they required. It seems she doubted I had this initially.

Lifeline24 did not respond in the same way though. I never recieved a reply to my email. Lifeline24 preferring to update the company's response on a public platform, reiterating their terms of business.

This equipment was purchased for my mother on 5 November 2020. Unfortunately, she went into hospital on 1 December approx. 2 weeks after receiving it. She never came out. She died 11 weeks later.

We didn't cancel within their very limited 1 month period, because we thought my mum would make it back home. And, as anyone with any empathy can imagine, we had more important issues occupying our minds thereafter.

Lifeline24 know full well our equipment was never used, by the nature of the product this is.

Furthermore, after losing mum, other companies we had to cancel subscriptions with ALL offered refunds. Yet, Lifeline24, who is the only company specifically marketing products to sell to the old and vulnerable, are the only supplier who hasn’t.

Nil stars
Was a long standing customer of Armani for many years, must have spent £1000's. But they don't respect their customers. Any issue and they fob you off....then totally ignore your calls, emails etc.
Not only has their product quality declined massively, but in a competitive marketplace that requires good customer service & satisfaction nowadays, this company fails in every respect.

Does everthing it says on tin. No issues. V easy to set up, use & navigate. Plus customer service prompt & efficient.