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Would have given a zero if we could. Booked son’s first holiday on his own, when he arrived at the hotel he was informed the booking was cancelled by loveholidays - this is after checking the day before with them that all was ok - they said yes.
Called loved holidays emergency number who said they would have resolved within the hour - heard nothing back, three more calls and promises that it would be sorted and again, no callback. The hotel even tried calling them several times and left massages but got no callback. They basically left our son stranded with no assistance. We had to pay for another room for the week so he had somewhere to stay. No follow up calls or communication from loveholidays at all. Had to battle to get some of the money back and no compensation offered. This was our first time using love holidays and will definitely be the last. Avoid this company at all costs.

Regarding your below reply, he did try your post holiday form, no compensation offered, no response from your support teams. Absolutely disgraceful

Had a faulty product and had to contact Victoria plumb using their chat function. Don’t normally like these things but Andy the customer service agent dealt with query fast and efficiently, no quibbles, sorted out the issue and arranged replacement. Great customer focus.

My son ordered an item for £150 on 07/09/20 and paid £16 for express delivery. 25/09/20 and no items delivered as yet. Called customer service who said the address didn’t have a door number so they couldn’t deliver (I have a screen shot of the order which clearly shows our door number!) Promised a refund a week ago and still nothing. Will never use this company again and will encourage others to avoid shopping with Armani.

The first time i used Hermes, awful experience, no update on website for two weeks, item lost, had to refund and then lost customer business. Stupidly decided to give them benefit of doubt, guess what - item sent on 24/08 at 03/09 no update at all on website, online help a complete waste of time, can’t speak to anybody, another customer lost. Unable to make a claim as website doesn’t allow it. I cannot advise strongly enough to avoid using this company.