Steve Moore

The Canterbury website seems to have a few technical issues that can on occasion create issues re 'offer codes' & selecting sizes of clothing. However, the on-line service representatives/customer service staff are very helpful. Unfortunately, mistakes can happen & the important thing is how willing a company is to listen & to take steps to resolve matters satisfactorily.
On that score, Canterbury are 10/10 and the quality of the clothing is and always has been excellent.

Like the quality of the kit & clothing, but it's very annoying to receive so many emails from Canterbury indicating: "30% off - Use code: SPOBD-WMXU-UMBI at checkout" or "Here's 25% off to spend on something you really want - Use Code QYZAV-R1YQ-ALKW at checkout", only to spend time selecting stuff to buy then find out the Code isn't accepted.
I'm unsure if this is a 'marketing ploy' with no intent to offer a discount or simply a system failure?
(Note: I contacted their customer Helpline to attempt to identify the issue but they were unable to resolve this so after 25 mins I gave up).

It's very disappointing this store has gone bust and so many customers like myself have been left without the expensive Statues/items they have paid for.
Customers can only hope that Stephen David Stanley does the decent thing and updates the Statuesque Ltd website with the name of the appointed Liquidators, and informs Companies House of the status of the business to reflect it's no longer "Active".

I travelled 50 miles (round trip)(twice!) to take my Gibson 1957 Goldtop Les Paul Custom Shop to Fair Deal Music to have new pick-ups & new wiring harness fitted.

It was suggested the guitar may also benefit from a set up. The existing set up was fine, although I agreed to this. The work was completed at a cost of £140 but when I collected the guitar it now had string buzz from the nut that wasn't present before. There wasn't time to fix the problem so it was agreed to take the Les Paul home and return at a later date to rectify the issue.

When I got home I found a screw was missing from the original pick-ups and the old guitar harness hadn't been returned at all (Note: surely all guitarists are aware of importance and of retaining such parts and the resale value). I contacted the shop and was told they would give me the missing original parts when I returned for rectification of the nut.

When I returned the deeply cut nut was corrected with glue and I was given back the original harness but the original pick-up screw was missing and they promised to provide a replacement.

Since that time I've been very patient and politely emailed them at least half a dozen times over last 7 months and been given various differing excuses, before it being promised to post the screw to my home address. When the screw failed to arrive I chased this up again and was told to sort it out myself at a store called Charles Guitars Ltd and FDM would refund me £5, although given my experience it may have taken another 7 months to get it! I therefore complained on 09/03/2025 and requested my Complaint be submitted to P.Singh, as per FDM's Complaints Procedure.

Unfortunately no reply or apology has been forthcoming in the last 21 days (....and counting!).

The chap doing guitar modifications/repairs seemed a nice enough young man, but entrusting mod/repair of valuable guitars is a serious step, and a risk that should definitely be avoided at Fair Deal Music where reliability and customer service is so sadly lacking.

Fantastic T shirt with super quick delivery and excellent customer service.

Excellent set of 1/3 Flights for beer. Fantastic quality item & top class customer service all round. Highly recommended.

Fantastic store with wide range of high quality collectable items, excellent communications, updates & payment options.

The Reverb site has a fantastic selection of new and pre-owned guitars, amplifiers and effects pedals on sale.

Excellent range of T shirt designs & top class customer service every time.

Fantastic Ivison Dakota guitar at an excellent price. Quick delivery & top class customer service.

Fantastic retailer with a wide range of collectable high quality statues/items at a very competitive price. Exceptional customer service, with super quick delivery and range of payment options.

Express Music is an excellent guitar store & Tim can always be relied on to provide top class customer service, advice & assistance.

Great delivery service & excellent customer service.

Fantastic Store, first class communications & excellent service all round with super quick delivery to the UK.
The best range of guitar straps you could ever hope to find in one store.

Smashing company with a large range of high quality statues & collectable items at a very competitive price.
Split payment options are very handy. Communications & customer service are always excellent.

I've banked with Santander for quite a view years but in general have been unhappy with customer care. This ranges from being short changed by a several hundred pounds in sealed/signed £1,000 plastic bags (later rectified, but how such an error occurred is questionable).
Been paying £4 a month for a 123 Account with a balance of around £175,000+ & received letter advising I hadn't received any interest this month. I don't do internet banking & don't receive statements & on checking matters no interest had been paid for 9 months. On questioning this I found a direct debit had stopped, and they hadn't told me for some months to give me time to sort this out. Not what i'd call timely communications. To cap it all, to close the Account they wanted another £25 for BACS Transfer!