U.A.E.
Review of Creation
The guy in the store was extremely knowledgeable and helpful. Really great service from him.
Reply from Creation
Hi
Thank you for taking the time to leave this feedback, we always love to hear when a customer has had a great journey with us.
We will pass on your feedback to the retailer.
Please do not hesitate to contact us if you have any questions regarding the finance.
Kind regards
Stephen
Review of Sykes Holiday Cottages
Review of AIT Home Delivery UK Ltd
Lee and Lewis from the Warrington depot Empire crew superb service.
Reply from AIT Home Delivery UK Ltd
Thank you for the excellent feedback. We always love to see that our customers are happy with the service that we are providing. We hope to see you again very soon.
Review of Alpha Travel Insurance
Fortunately I have not had to use the insurer however I recently had cause to contact them as I had a query about travelling to Dubai, which I`ve done many times, but with the issue in Iran I was concerned that if I booked a holiday in Dubai and the Foreign Office then advised against going due to possible terrorist incidents would I be covered as for a cancellation. I also noted on the policy that any changes in health should be notified to them. As I had been diagnosed with prostate cancer although very low level and not requiring any medical intervention just keeping a eye on it I also added this to the email to them. Alpha replied stating that the policies do not cover terrorism. However they did not answer my initial query about what happens if I`ve paid for the holiday and then the Foreign Office advises against travelling. Furthermore in relation to the health issue they said they were unable to amend the policy by email and that I would have to phone them which I did.
Whilst I realised that they may be busy I was kept hanging on for over 15 minutes listening to a pre recorded very comprehensive explanation of services. I would have thought that like most organisations I would have been asked to choose from options. Anyhow I got through to a human and spoke to someone and gave details of the issue. I was asked if I was travelling within the next 6 weeks which I wasnt and was then told to phone back after 6 weeks There was no proper explanation given and when I`m asked why I was told that its the procedure. So hence this review in the hope someone will get back to me and assist.
Reply from Alpha Travel Insurance
Hi there,
Thank you for getting in touch, my name's Hallie and I'm part of the team here at Alpha. I shall be sharing your comments with our teams as part of our customer journey improvement process, so that other customers can benefit from improvements following your feedback.
We would always advise to keep an eye on FCO advice to travel destinations, if there is anything else that we can help you with, please don’t hesitate to contact us via email: responses@tifgroup.co.uk.
Many thanks,
Hallie
Review of Armani
My wife bought me a pair of Armani flip flops as a Christmas present and I did`nt get to wear them until our next holiday which was six months later. When I tried to walk in them the strap no both pulled the foot inwards and so off the sole. I sent photos and explained however they are just not interested in my complaint and say they are not faulty without even asking me to send them back so they could examine them. Terrible product and terrible after sales. Will never ever but this brand again.
Review of Destination2
Not even one star booked with them arrived Dubai hotel didn't have our booking even though the company had our money months ago in Dubai hoteless.....gutted contacted company no help now left stranded
Reply from Destination2
You would have been in possession of a hotel voucher issued with confirmation numbers so we must refute the contents. If there has been an issue, please follow the instructions on the voucher or email our admin team for immediate attention.
