Smashinn Reviews 4,386

TrustScore 4 out of 5

4.0

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the competitive prices, often the lowest they could find, especially for brands not readily available elsewhere. People highlight the quality of the products, noting they are genuine and arrive in excellent condition. Many consumers are pleased with the wide assortment of goods available, making it a go-to source for various sports equipment. Consumers find the ordering process easy and appreciate the efficient turnaround. Delivery is generally prompt, with tracking information provided, allowing them to follow their orders across borders. However, some reviewers have reported longer delivery times than expected and occasional issues with stock availability, leading to order changes. Despite these minor issues, the overall sentiment is positive, with many customers expressing their intention to order again due to the good prices and product quality.

Based on these reviews

Rated 4 out of 5 stars

Happy overall. The product was the cheapest I could find online. The delivery is misleading though, it was late arriving but quite a bit. It was needed before it arrived but it wasn’t the end of the w... See more

Company replied

Rated 4 out of 5 stars

Pretty happy with the whole process, order arrived after 1 week. It was a bit weird that I did not receive a confirmation email that the order was on its way. I did however manage to follow everythi... See more

Company replied

Rated 4 out of 5 stars

I received my order, but after it was shipped. I was notified that it was on its way back to the store. And the next day I could see that it was on its way to me anyway.

Company replied

Rated 4 out of 5 stars
Verified

I was apprehensive at first buying from a spanish website. However, I was pleasantly surprised. I would have given 5 stars instead of 4 if my package arrived on time. Waited a week for it to come on a... See more

Rated 5 out of 5 stars

Delivery a bit longer than expected but overall very happy with my new tennis bag. I would recommend

Company replied

Rated 5 out of 5 stars

Communication from the seller was first class. They updated me with every detail of my delivery and order. The product is fantastic quality and a great price for the whole bundle. I’ll definit... See more

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Rated 3 out of 5 stars

I ordered some goods from SmashInn and for some reason they haven't managed to sort the delivery process out. On this occasion, they used Spring. My goods sat in their sorting office for 5 days withou... See more

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Rated 5 out of 5 stars

Unlike a lot of padel companies out there, the very competitive price you see is what you pay - no extra customs charges further down the line. This was my third order this year with Smash Inn... See more

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Rated 5 out of 5 stars

Ordering was a breeze, and the delivery was right on time—no chasing needed. I originally bought the Bullpadel Vertex 04 for myself, but it barely saw any court time before my wife “borrowed” it per... See more

Company replied

Rated 5 out of 5 stars

This is the best place to buy padel racket s from it is, cheap reliable and very good quality . I got mine delivered to me in south Africa and then racket was in perfect condition when I received it... See more

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Rated 3 out of 5 stars

I ordered my product and it went to another country. (Netherlands instead of Greece). Tracking information told me the product had been lost or destroyed. Communication was not too bad (hence the two... See more

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Rated 5 out of 5 stars

Bought a pair of yonex clay tennis shoes. Paid with PayPal so was sure had buyer protection. Delivery tracking was very informative. Followed the parcel through Europe. Royal mail delivered on time. V... See more

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Rated 5 out of 5 stars

Was a little skeptical after reading reviews and prices being cheaper than every where else. I should not have been, delivery did take a week as they said but the padel racket was well packed and in g... See more

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Rated 5 out of 5 stars

Contrary to the negative reviews, my experience was good. Ordered two Padel rackets and some balls and received the items about a week later as advised. Everything was packaged well with no da... See more

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Rated 5 out of 5 stars

So many options on the website with great reductions. Once ordered, efficient turnaround and delivery within the expected timescales. Goods were delivered in bubblewrap bags to protect. Only sugg... See more

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Rated 5 out of 5 stars

I have to confess I was a little worried by some reviews, but a person at my Tennis Club recommend SmashInn so I went with that. Delivery was prompt and the items arrived on time. Will certain... See more

Company replied

Rated 2 out of 5 stars

Customer service is impossible to chat, too long waiting time every time and theres no email to write to or telephone number. I ordered in Switzerland and I received a custom bill for my order!!!! T... See more

Rated 5 out of 5 stars

Very sceptical at first, but Wow, best experience ever. Bought two Adidas Padel racquets, Asics shoes and Adidas Padel bag.(03/03/2025) Paid and then prayed. My order was shipped (04/03/2025)... See more

Company replied

Rated 2 out of 5 stars

Order wilson padel balls. Call the support to confirmed if the text or the picture of product that was the real one. Got confirmed that the picture was the right product, but after receive my order,... See more

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Rated 3 out of 5 stars

Ordering and payment smooth, BUT it was not clear how long delivery would take , nor by what means. The use of Royal Mail delayed the delivery considerably. I would have preferred a paid courier optio... See more

Company replied

Rated 5 out of 5 stars

Really good store, great assortment and fast delivery. They have literally everything!

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Rated 5 out of 5 stars

I was a little bit apprehensive as I had read some reviews about orders arriving beyond stated times. We didn't need the order quickly and the trainers were the ones my son really liked and were cheap... See more

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Rated 5 out of 5 stars

I’ve ordered through SmashInn several times, always pleasantly surprised how well it goes. Easy tracking. Good prices. Pleased with my new Puma padel shoes, very comfortable.

Company replied

Rated 5 out of 5 stars

I’ve ordered from Smashinn a few times now. Goods are always as advertised and great quality. Delivery is quick and well tracked despite crossing a few borders at times. Very happy so far - great sour... See more

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Rated 5 out of 5 stars

Good. No issues at all. Great price, delivery takes longer than typical, but well communicated. Would use again.

Company replied

Rated 5 out of 5 stars

Another satisfied order and delivery from smasinn/tradeinn. Good price, quick delivery and product as expected.

Company replied

Rated 5 out of 5 stars

Competitive prices and fast delivery. I use Smashinn for my Padel equipment (racket, balls, shoes, grips). Happy with them!

Company replied

Rated 5 out of 5 stars

Excellent - fast delivery to UK, great prices, no additional customs charges. Simple and buying again for sure!

Company replied

Rated 5 out of 5 stars
Invited

I didn't realise when I ordered that the company was based in Spain and their name never came up before when searching for tennis equipment. However I was very please with the price of a quality Babo... See more

Rated 3 out of 5 stars
Verified

It was mention few on stock but when i order i have being getting few mail as out of stock in few items, still i did not receive the package i cannot wrtie exactally everything , but till now i can s... See more

Company replied

Rated 5 out of 5 stars

I waited for more than a month only to discover that the current status of my order 19085807 with consignment tracking number CI000758630NL, is showing as "Insufficient address" in India post consig... See more

Company replied

Rated 3 out of 5 stars

The link sent to change a forgotten password does not work, therefore I will not be able to purchase anymore as I will not be able to log in to my account. Asked 4 times for the link that would allow... See more

Company replied

Rated 3 out of 5 stars
Invited

The wrong racket was sent. It then took so many emails to sort out. Eventually, after about 3 weeks the racket was collected and a full refund received. Could have been so much easier if the Englis... See more

Company replied

Rated 3 out of 5 stars
Verified

I recently purchased some tennis stuff from Smash Inn. Due to the insufficient stock, I was informed by Smash Inn 3 times to change my order. After changing some items of my order couple times and c... See more

Rated 5 out of 5 stars
Verified

Couldn't be happier with shashinn. Aside from being able to get certain brands such as Head sent to me in Australia (unlike some other companies), their prices are the lowest I've seen... anywhere! Bo... See more

Rated 3 out of 5 stars
Invited

really difficult to get through on telephone to talk to someone re having order go through as had not had any confirmation was told to hold before even speaking to anyone and was on hold for 45... See more

Rated 3 out of 5 stars

I ordered a padel racquette. Expected delivery date was 5/12, today it’s 13/12 and I don’t even have a tracking code. I sent an email but they replied with an automatic message not really answerin... See more

Company replied

Rated 5 out of 5 stars

Before I ordered I read the reviews here and I was very sceptical. I ordered on 12 January and received all items today (2 pair of shoes and tennis racket). Before they shipped I added one item to... See more

Company replied

Rated 4 out of 5 stars
Verified

No problems with the purchase, ordering was easy and received products quickly and as ordered. Only problem is that I now receive numerous emails form the various INNS and have been unable to cancel... See more

Rated 5 out of 5 stars
Verified

I stumbled acros the website looking for tennis gear prior to Christmas. I ordered two pairs of shoes for my sons 7 days before Christmas Day hoping they might turn up but not really expecting them to... See more

Rated 5 out of 5 stars
Verified

WAY cheaper than anyone else, even with shipping and stringing included. I ordered 2 tennis rackets, and they arrived perfectly strung and ready to go. I paid for 2-day shipping to the USA, but it too... See more

Rated 5 out of 5 stars
Verified

Recently, my wife and I bought 2 Varlion 8.8 Lethal Weapon paddle rackets from Smash Inn. The rackets had an immediate impact on our performance and is the buzz of our Beach Club. Spain is under sie... See more

Rated 5 out of 5 stars
Verified

i had a few more past pleasant experiences with dive inn. same happened with smash inn, they're very professional and all their stuff comes at a very good price compared to the quality. shipping is f... See more

Rated 4 out of 5 stars
Verified

While I was very pleased with the product, as I have played with the racket before, on the web page I would like to see more detail regarding the individual rackets and what sets them apart. Because... See more

Rated 4 out of 5 stars

The products they sell are genuine and are sold at amazing prices. However I am giving 4 stars becuase of two things, first is that the delivery takes more time than what is shown. In my case it was m... See more

Rated 3 out of 5 stars
Verified

DiveInn / Scubastore is cheaper than others, but the discount came with some issues: 1) I ordered a pair of fins (in stock) which after 48hrs ended up not being available. I changed to a chea... See more

Company replied

Rated 3 out of 5 stars
Verified

Excellent prices but had issues with original order not being available even though I specifically asked. Second order was a bit slow on delivery but the price made up for it. Would certainly use agai... See more

Rated 4 out of 5 stars

I was looking for a particular pair of tennis shoes which I found on Tradeinn at the lowest price I have seen. I ordered them on 11 June 2013. So far so good. The package then sat on the... See more

Rated 2 out of 5 stars

Ordered some shoes and clothes using my account details created from a previous order of a racket (that was delivered ok). This time the shoes got all the way to the UK for a Royal Mail delivery. Ro... See more

Company replied

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Company details

  1. Tennis Store

Written by the company

Smashinn is the online destination for the best tennis and padel equipment, clothing and accessories. Smashinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 10,500 trusted brands available with fast delivery times and a 30-day returns policy. More than 35,000 products can be shipped to all the players in over 180 countries around the world. Smashinn offers its customers top quality brands and products - all at the best possible prices, with satisfaction guaranteed and an easy returns service. Tennis and padel players will find a great range of rackets, clothing, equipment and more on Smashinn, including brands such as Asics, Nike, Head, Dunlop, Nox, Wilson, Drop Shot, Babolat and Bullpadel. The extensive range of tennis rackets, strings, balls and grips will satisfy any tennis player, and padel players will also find a very comprehensive range of rackets and balls. Smashinn has categorised its large range of rackets by brand, as well as classifying each racket by its control, power and balance, making it easier than ever to find the perfect racket for your game. Shipping & secure payment! Visit us today at www.smashinn.com


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Great product at a great price!

August 30, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

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Rated 1 out of 5 stars

DONT BUY FROM SMASHINN - THEY don't give you your goods, just keep your money and make lame excuses

They delivered to the wrong address, the wrong town in Ireland. I chased the courier who told me to follow up with smashinn.com. I followed up with smashinn.com who conveniently say that the investigation period is over to make a claim ..... NO Customer appreciation and they have kept my Money. Timeline...
Ordered on 29 July.
Delivered confirmed 7 August - I had to check my neighbourhood for delivery as it did not arrive to me. I contacted the courier on the 7th August.
I recontacted the courier on 11th August as I had no response. We had a number of interactions that day they said they were trying to retrieve the package.
13th August Courier states they could not retrieve the package and to follow up with a claim to smashinn.com .
On 28th Aug I contacted Smashinn.com in-app to get the ball rolling - the response was just that the package was delivered - ie they mentioned and acknowledged nothing about the wrong address. Later same day I sent another in-app message to their customer service and received the same lame inconsiderate response.
On 29th I started an online chat and provided emails from DPD the courier and the photo from DPD showing a wrong delivery location. Smashinn.com respondsed that they would investigate and revert. I was happy with that - as I expected to be reimbursed or have a new delivery made the the new address. On the same day a response was received from Smashinn.com that the order exceeded the number of days to make a claim for non receipt of a package!!!
On 31 August I responded requesting escalation and stating how their response was unacceptable.
On 2 September I received similar response from Smashinn.com basically saying claim period ended and can't conduct an investigation... This is disgraceful customer treatment from a customer who has done everything they thought was correct............. They have stolen my money.

Also no time limit mentioned in their FAQ : What can I do if the tracking says that my package is delivered, but I don´t have my package?
If the driver completed the delivery, then the package´s tracking status or a delivery notice should indicate where your driver left the package. Shipments that don´t require a signature can be left in a safe place at the driver´s discretion. This could include the front porch, side door, back porch, or garage area.

If the tracking status indicates that the driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. If the driver delivered your shipment to an alternate location, you should have received a delivery notice that indicates where the shipment was left (for example, a neighbor´s house or leasing office).

Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. You can also check around the entrances of your residence for the package, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or weather. Note that drivers may also use plastic bags to protect your package from the weather.

If you still cannot locate the package, contact the shipping company directly. Shipping companies have their internal systems that can check the delivery status.

Finally if the shipping company confirms that the parcel was delivered and you suspect that the package may have been stolen from an apartment building, the mailbox or the doorstep of your house, you have to report the theft to the police. Please send us a copy of the police report so we can start the claim process with the shipping company.

In order to submit the claim, please log into MY ACCOUNT, select the order, click on Contact and finally choose the option: I have revised the tracking and I have a problem with the shipment of my order.

September 2, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

We are very sorry to hear that our service did not meet your expectations.

Therefore, we have reviewed your case, the shipping company in charge has already been informed, and they are investigating.

We have also taken your comments into account
and have forwarded them to the appropriate department to continue improving and enhancing the quality of our services.

We apologize for the inconvenience and any related issues.

If you need further information or assistance, please contact our customer service team at support@tradeinn.com.

Best regards.

Rated 5 out of 5 stars

Racket as shown

10/10 racket as shown! Happy with the order

August 29, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 5 out of 5 stars

Competitive prices and fast delivery

Competitive prices and fast delivery. I use Smashinn for my Padel equipment (racket, balls, shoes, grips). Happy with them!

August 29, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 5 out of 5 stars

Excellent

Excellent - fast delivery to UK, great prices, no additional customs charges. Simple and buying again for sure!

August 18, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

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Rated 1 out of 5 stars

It was informing free assembly when I…

It was informing free assembly when I bought the racket and strings, but it came unstrung. Chat, suport contact and return process doesn't work. Order
61261325

August 22, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Good morning,

We are very sorry that you found our service below your expectations.

In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.

Please apologize for any inconvenience.

Regards

Rated 5 out of 5 stars

Very good website!

Very good website!
Good price, fast delivery

July 25, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 1 out of 5 stars

Poor experience with poor support

I bought a few tennis strings which had not arrived after 4 weeks. The status always showed in Transit at International Departures. I emailed support with no responses. I would not buy anything from this company

August 20, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Good morning,

We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.

However, there are external factors that can affect the delivery of an order, which is why our estimated dates are not exact.

Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.

Your comments will be taken into account for continuous improvement.

Regards

Rated 5 out of 5 stars

Super comfortable and stylish

Super comfortable and stylish. Great quality for the price – highly recommend!

August 11, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Advertisement
Rated 5 out of 5 stars

Good product,perfect size

August 11, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 5 out of 5 stars

Good, no issues. 👍

Good. No issues at all.
Great price, delivery takes longer than typical, but well communicated. Would use again.

August 7, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 5 out of 5 stars

Good product (padel racket) for a good…

Good product (padel racket) for a good price. Delivery was as communicated

August 4, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 1 out of 5 stars

Extremely disappointed, don't buy with smashinn!!!


I placed an order on Smashinn.com on July 10th, with an estimated delivery date between July 21–28. According to the tracking status, the package arrived in Israel on July 22, but there have been no updates since. I contacted customer service and requested to cancel the order due to the delay, but they refused to cancel it without addressing the significant delay. As of August 5th, the package has still not been delivered, and there is no updated delivery date or useful response from the company. Very disappointing experience. I expect an immediate solution, professional handling, or a refund.

Ongoing Failure and Complete Lack of Accountability – Beware of Smashinn

I placed an order on July 10th from Smashinn, with an estimated delivery between July 21–28. Since July 25th, absolutely nothing has changed. According to tracking, the package arrived in Israel – and that’s where it stopped. No updates, no progress, and no helpful response from customer service.

I contacted their support to cancel the order due to the delay – they refused, avoiding responsibility entirely. Instead of offering a real solution or compensation, they blamed the shipping company. But let’s be clear: Smashinn is the one who selects the shipping provider by default. I had no say in this.

Their reply to my review? A generic, copy-paste message with no personal handling, no accountability, and no resolution.

And it’s not just me – I have two friends who faced the same issue:

One ordered two and a half months ago – the package was lost. Until now, he has received no support, no refund, and no solution.

The other placed an order just last week – and like me, the last tracking update was July 25th, with nothing since.

This isn’t just a delay – it’s a pattern. This isn’t customer service – it’s negligence.

I strongly advise staying away. If you value your time, money, and peace of mind – do not order from Smashinn.

July 10, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Good morning,

We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.

However, there are external factors that can affect the delivery of an order, which is why our estimated dates are not exact.

Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.

Your comments will be taken into account for continuous improvement.

Regards

Advertisement
Rated 5 out of 5 stars

Great service, range and price

Good price and prompt delivery, what more do you need!

August 4, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 1 out of 5 stars

Disappointed

Disappointed –
I placed an order for a racket two months ago, and to this day I haven’t received it. The company claims the shipment was “lost,” yet they have offered no solution. Every attempt to get a proper response was met with silence & excuses and no one is willing to take responsibility.
I’m not even asking for the product anymore — I just want my money back.

June 5, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

We are very sorry to hear that our service did not meet your expectations.

Therefore, we have reviewed your case, the shipping company in charge has already been informed, and they are investigating.

We have also taken your comments into account
and have forwarded them to the appropriate department to continue improving and enhancing the quality of our services.

We apologize for the inconvenience and any related issues.

If you need further information or assistance, please contact our customer service team at support@tradeinn.com.

Best regards.

Rated 1 out of 5 stars

Don't order here anything

I ordered a T-shirt, a padel bag, and 24 tubes of balls. I was charged €25 for shipping. However, the padel balls never arrived—only the T-shirt and the padel bag were delivered. At first, they refused to refund the missing balls. It took at least ten attempts to contact them before I finally got my money back.
Now they are saying I still have to pay the full €25 shipping fee, even though the actual shipping cost for the items they sent was only €9.90.

July 31, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Good morning,

We are very sorry that you found our service below your expectations.

We remind you that our customers' experience is very important to us, and that is why we have investigated your case.

The refund has already been processed and will be issued in the coming days.

We have also taken your comments into account and forwarded them to the appropriate department to continuously improve and take action to enhance the quality of our service.

Please apologize for any inconvenience.

Regards

Rated 5 out of 5 stars

Fantastic variety or great Products

Fantastic variety or great Products. Fast delivery. Highly recommend.

July 20, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

Thank you for taking the time to write such a positive review. Your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a nice day!

Best regards

Advertisement
Rated 1 out of 5 stars

Order never arrived

Order never arrived. Emailed twice over the weeks but they were not able to give me any information on where my order was. I cancelled my order, hoping my refund comes through now!

July 30, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Good morning,

We are very sorry that you found our service below your expectations.

We remind you that our customers' experience is very important to us, and that is why we have investigated your case.

The refund has already been processed and will be issued in the coming days.

We have also taken your comments into account and forwarded them to the appropriate department to continuously improve and take action to enhance the quality of our service.

Please apologize for any inconvenience.

Regards

Rated 5 out of 5 stars

Great

Great! 100% good quality product in great price!

July 3, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 5 out of 5 stars

Great assortment, good prices and service

Great assortment, good prices, reliable delivery and warranty service. What else can I wish for?.....

July 24, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

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