Happy overall. The product was the cheapest I could find online. The delivery is misleading though, it was late arriving but quite a bit. It was needed before it arrived but it wasn’t the end of the w... See more
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Smashinn is the online destination for the best tennis and padel equipment, clothing and accessories. Smashinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 10,500 trusted brands available with fast delivery times and a 30-day returns policy. More than 35,000 products can be shipped to all the players in over 180 countries around the world. Smashinn offers its customers top quality brands and products - all at the best possible prices, with satisfaction guaranteed and an easy returns service. Tennis and padel players will find a great range of rackets, clothing, equipment and more on Smashinn, including brands such as Asics, Nike, Head, Dunlop, Nox, Wilson, Drop Shot, Babolat and Bullpadel. The extensive range of tennis rackets, strings, balls and grips will satisfy any tennis player, and padel players will also find a very comprehensive range of rackets and balls. Smashinn has categorised its large range of rackets by brand, as well as classifying each racket by its control, power and balance, making it easier than ever to find the perfect racket for your game. Shipping & secure payment! Visit us today at www.smashinn.com
C. Pirineus 9, 17460, Celrà, Spain
Replied to 89% of negative reviews
Typically replies within 1 week
They delivered to the wrong address, the wrong town in Ireland. I chased the courier who told me to follow up with smashinn.com. I followed up with smashinn.com who conveniently say that the investigation period is over to make a claim ..... NO Customer appreciation and they have kept my Money. Timeline...
Ordered on 29 July.
Delivered confirmed 7 August - I had to check my neighbourhood for delivery as it did not arrive to me. I contacted the courier on the 7th August.
I recontacted the courier on 11th August as I had no response. We had a number of interactions that day they said they were trying to retrieve the package.
13th August Courier states they could not retrieve the package and to follow up with a claim to smashinn.com .
On 28th Aug I contacted Smashinn.com in-app to get the ball rolling - the response was just that the package was delivered - ie they mentioned and acknowledged nothing about the wrong address. Later same day I sent another in-app message to their customer service and received the same lame inconsiderate response.
On 29th I started an online chat and provided emails from DPD the courier and the photo from DPD showing a wrong delivery location. Smashinn.com respondsed that they would investigate and revert. I was happy with that - as I expected to be reimbursed or have a new delivery made the the new address. On the same day a response was received from Smashinn.com that the order exceeded the number of days to make a claim for non receipt of a package!!!
On 31 August I responded requesting escalation and stating how their response was unacceptable.
On 2 September I received similar response from Smashinn.com basically saying claim period ended and can't conduct an investigation... This is disgraceful customer treatment from a customer who has done everything they thought was correct............. They have stolen my money.
Also no time limit mentioned in their FAQ : What can I do if the tracking says that my package is delivered, but I don´t have my package?
If the driver completed the delivery, then the package´s tracking status or a delivery notice should indicate where your driver left the package. Shipments that don´t require a signature can be left in a safe place at the driver´s discretion. This could include the front porch, side door, back porch, or garage area.
If the tracking status indicates that the driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. If the driver delivered your shipment to an alternate location, you should have received a delivery notice that indicates where the shipment was left (for example, a neighbor´s house or leasing office).
Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. You can also check around the entrances of your residence for the package, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or weather. Note that drivers may also use plastic bags to protect your package from the weather.
If you still cannot locate the package, contact the shipping company directly. Shipping companies have their internal systems that can check the delivery status.
Finally if the shipping company confirms that the parcel was delivered and you suspect that the package may have been stolen from an apartment building, the mailbox or the doorstep of your house, you have to report the theft to the police. Please send us a copy of the police report so we can start the claim process with the shipping company.
In order to submit the claim, please log into MY ACCOUNT, select the order, click on Contact and finally choose the option: I have revised the tracking and I have a problem with the shipment of my order.

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Reply from Smashinn
Competitive prices and fast delivery. I use Smashinn for my Padel equipment (racket, balls, shoes, grips). Happy with them!

Reply from Smashinn
Excellent - fast delivery to UK, great prices, no additional customs charges. Simple and buying again for sure!

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It was informing free assembly when I bought the racket and strings, but it came unstrung. Chat, suport contact and return process doesn't work. Order
61261325

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Reply from Smashinn
I bought a few tennis strings which had not arrived after 4 weeks. The status always showed in Transit at International Departures. I emailed support with no responses. I would not buy anything from this company

Reply from Smashinn
Super comfortable and stylish. Great quality for the price – highly recommend!

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Good. No issues at all.
Great price, delivery takes longer than typical, but well communicated. Would use again.

Reply from Smashinn
Good product (padel racket) for a good price. Delivery was as communicated

Reply from Smashinn
I placed an order on Smashinn.com on July 10th, with an estimated delivery date between July 21–28. According to the tracking status, the package arrived in Israel on July 22, but there have been no updates since. I contacted customer service and requested to cancel the order due to the delay, but they refused to cancel it without addressing the significant delay. As of August 5th, the package has still not been delivered, and there is no updated delivery date or useful response from the company. Very disappointing experience. I expect an immediate solution, professional handling, or a refund.
Ongoing Failure and Complete Lack of Accountability – Beware of Smashinn
I placed an order on July 10th from Smashinn, with an estimated delivery between July 21–28. Since July 25th, absolutely nothing has changed. According to tracking, the package arrived in Israel – and that’s where it stopped. No updates, no progress, and no helpful response from customer service.
I contacted their support to cancel the order due to the delay – they refused, avoiding responsibility entirely. Instead of offering a real solution or compensation, they blamed the shipping company. But let’s be clear: Smashinn is the one who selects the shipping provider by default. I had no say in this.
Their reply to my review? A generic, copy-paste message with no personal handling, no accountability, and no resolution.
And it’s not just me – I have two friends who faced the same issue:
One ordered two and a half months ago – the package was lost. Until now, he has received no support, no refund, and no solution.
The other placed an order just last week – and like me, the last tracking update was July 25th, with nothing since.
This isn’t just a delay – it’s a pattern. This isn’t customer service – it’s negligence.
I strongly advise staying away. If you value your time, money, and peace of mind – do not order from Smashinn.

Reply from Smashinn
Good price and prompt delivery, what more do you need!

Reply from Smashinn
Disappointed –
I placed an order for a racket two months ago, and to this day I haven’t received it. The company claims the shipment was “lost,” yet they have offered no solution. Every attempt to get a proper response was met with silence & excuses and no one is willing to take responsibility.
I’m not even asking for the product anymore — I just want my money back.

Reply from Smashinn
I ordered a T-shirt, a padel bag, and 24 tubes of balls. I was charged €25 for shipping. However, the padel balls never arrived—only the T-shirt and the padel bag were delivered. At first, they refused to refund the missing balls. It took at least ten attempts to contact them before I finally got my money back.
Now they are saying I still have to pay the full €25 shipping fee, even though the actual shipping cost for the items they sent was only €9.90.

Reply from Smashinn
Fantastic variety or great Products. Fast delivery. Highly recommend.

Reply from Smashinn
Order never arrived. Emailed twice over the weeks but they were not able to give me any information on where my order was. I cancelled my order, hoping my refund comes through now!

Reply from Smashinn

Reply from Smashinn
Great assortment, good prices, reliable delivery and warranty service. What else can I wish for?.....

Reply from Smashinn
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