Good morning,

We are very sorry that you found our service below your expectations.

We remind you that our customers' experience is very important to us, and that is why we have investigated your case.

The refund has already been processed and will be issued in the coming days.

We have also taken your comments into account and forwarded them to the appropriate department to continuously improve and take action to enhance the quality of our service.

Please apologize for any inconvenience.

Regards