A disappointment
I ordered my product and it went to another country. (Netherlands instead of Greece). Tracking information told me the product had been lost or destroyed. Communication was not too bad (hence the two stars) and after some time eventually got my refund. Needed a bit of chasing however. Upset that never got my product…
Reply from Smashinn
Dear Konstantinos,
Thank you for taking the time to write us what happened with your purchase. We verified your case and have proceeded to make the corresponding credit on 08/15/2024. The refund will be made within 3 to 7 business days directly to your payment method.
Please also take into consideration that every shipping company has established protocols as well as timeframes and deadlines which is why the issue could not be solved earlier.
In general, shipping issues take a long time to be resolved for the reasons mentioned above and unfortunately require a lot of patience from us and above all, our customers.
Thank you very much for changing your rating, we greatly appreciate your honesty and your confidence in us!
We apologize for any inconvenience caused.
Have a nice day!
