Smashinn Reviews 4,386

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the competitive prices, often the lowest they could find, especially for brands not readily available elsewhere. People highlight the quality of the products, noting they are genuine and arrive in excellent condition. Many consumers are pleased with the wide assortment of goods available, making it a go-to source for various sports equipment. Consumers find the ordering process easy and appreciate the efficient turnaround. Delivery is generally prompt, with tracking information provided, allowing them to follow their orders across borders. However, some reviewers have reported longer delivery times than expected and occasional issues with stock availability, leading to order changes. Despite these minor issues, the overall sentiment is positive, with many customers expressing their intention to order again due to the good prices and product quality.

Based on these reviews

Rated 4 out of 5 stars

Happy overall. The product was the cheapest I could find online. The delivery is misleading though, it was late arriving but quite a bit. It was needed before it arrived but it wasn’t the end of the w... See more

Company replied

Rated 4 out of 5 stars

Pretty happy with the whole process, order arrived after 1 week. It was a bit weird that I did not receive a confirmation email that the order was on its way. I did however manage to follow everythi... See more

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Rated 4 out of 5 stars

I received my order, but after it was shipped. I was notified that it was on its way back to the store. And the next day I could see that it was on its way to me anyway.

Company replied

Rated 4 out of 5 stars
Verified

I was apprehensive at first buying from a spanish website. However, I was pleasantly surprised. I would have given 5 stars instead of 4 if my package arrived on time. Waited a week for it to come on a... See more

Rated 5 out of 5 stars

Delivery a bit longer than expected but overall very happy with my new tennis bag. I would recommend

Company replied

Rated 5 out of 5 stars

Communication from the seller was first class. They updated me with every detail of my delivery and order. The product is fantastic quality and a great price for the whole bundle. I’ll definit... See more

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Rated 3 out of 5 stars

I ordered some goods from SmashInn and for some reason they haven't managed to sort the delivery process out. On this occasion, they used Spring. My goods sat in their sorting office for 5 days withou... See more

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Rated 5 out of 5 stars

Unlike a lot of padel companies out there, the very competitive price you see is what you pay - no extra customs charges further down the line. This was my third order this year with Smash Inn... See more

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Rated 5 out of 5 stars

Ordering was a breeze, and the delivery was right on time—no chasing needed. I originally bought the Bullpadel Vertex 04 for myself, but it barely saw any court time before my wife “borrowed” it per... See more

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Rated 5 out of 5 stars

This is the best place to buy padel racket s from it is, cheap reliable and very good quality . I got mine delivered to me in south Africa and then racket was in perfect condition when I received it... See more

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Rated 3 out of 5 stars

I ordered my product and it went to another country. (Netherlands instead of Greece). Tracking information told me the product had been lost or destroyed. Communication was not too bad (hence the two... See more

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Rated 5 out of 5 stars

Bought a pair of yonex clay tennis shoes. Paid with PayPal so was sure had buyer protection. Delivery tracking was very informative. Followed the parcel through Europe. Royal mail delivered on time. V... See more

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Rated 5 out of 5 stars

Was a little skeptical after reading reviews and prices being cheaper than every where else. I should not have been, delivery did take a week as they said but the padel racket was well packed and in g... See more

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Rated 5 out of 5 stars

Contrary to the negative reviews, my experience was good. Ordered two Padel rackets and some balls and received the items about a week later as advised. Everything was packaged well with no da... See more

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Rated 5 out of 5 stars

So many options on the website with great reductions. Once ordered, efficient turnaround and delivery within the expected timescales. Goods were delivered in bubblewrap bags to protect. Only sugg... See more

Company replied

Rated 5 out of 5 stars

I have to confess I was a little worried by some reviews, but a person at my Tennis Club recommend SmashInn so I went with that. Delivery was prompt and the items arrived on time. Will certain... See more

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Rated 2 out of 5 stars

Customer service is impossible to chat, too long waiting time every time and theres no email to write to or telephone number. I ordered in Switzerland and I received a custom bill for my order!!!! T... See more

Rated 5 out of 5 stars

Very sceptical at first, but Wow, best experience ever. Bought two Adidas Padel racquets, Asics shoes and Adidas Padel bag.(03/03/2025) Paid and then prayed. My order was shipped (04/03/2025)... See more

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Rated 2 out of 5 stars

Order wilson padel balls. Call the support to confirmed if the text or the picture of product that was the real one. Got confirmed that the picture was the right product, but after receive my order,... See more

Company replied

Rated 3 out of 5 stars

Ordering and payment smooth, BUT it was not clear how long delivery would take , nor by what means. The use of Royal Mail delayed the delivery considerably. I would have preferred a paid courier optio... See more

Company replied

Rated 5 out of 5 stars

Really good store, great assortment and fast delivery. They have literally everything!

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Rated 5 out of 5 stars

I was a little bit apprehensive as I had read some reviews about orders arriving beyond stated times. We didn't need the order quickly and the trainers were the ones my son really liked and were cheap... See more

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Rated 5 out of 5 stars

I’ve ordered through SmashInn several times, always pleasantly surprised how well it goes. Easy tracking. Good prices. Pleased with my new Puma padel shoes, very comfortable.

Company replied

Rated 5 out of 5 stars

I’ve ordered from Smashinn a few times now. Goods are always as advertised and great quality. Delivery is quick and well tracked despite crossing a few borders at times. Very happy so far - great sour... See more

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Rated 5 out of 5 stars

Good. No issues at all. Great price, delivery takes longer than typical, but well communicated. Would use again.

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Rated 5 out of 5 stars

Another satisfied order and delivery from smasinn/tradeinn. Good price, quick delivery and product as expected.

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Rated 5 out of 5 stars

Competitive prices and fast delivery. I use Smashinn for my Padel equipment (racket, balls, shoes, grips). Happy with them!

Company replied

Rated 5 out of 5 stars

Excellent - fast delivery to UK, great prices, no additional customs charges. Simple and buying again for sure!

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Rated 5 out of 5 stars
Invited

I didn't realise when I ordered that the company was based in Spain and their name never came up before when searching for tennis equipment. However I was very please with the price of a quality Babo... See more

Rated 3 out of 5 stars
Verified

It was mention few on stock but when i order i have being getting few mail as out of stock in few items, still i did not receive the package i cannot wrtie exactally everything , but till now i can s... See more

Company replied

Rated 5 out of 5 stars

I waited for more than a month only to discover that the current status of my order 19085807 with consignment tracking number CI000758630NL, is showing as "Insufficient address" in India post consig... See more

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Rated 3 out of 5 stars

The link sent to change a forgotten password does not work, therefore I will not be able to purchase anymore as I will not be able to log in to my account. Asked 4 times for the link that would allow... See more

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Rated 3 out of 5 stars
Invited

The wrong racket was sent. It then took so many emails to sort out. Eventually, after about 3 weeks the racket was collected and a full refund received. Could have been so much easier if the Englis... See more

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Rated 3 out of 5 stars
Verified

I recently purchased some tennis stuff from Smash Inn. Due to the insufficient stock, I was informed by Smash Inn 3 times to change my order. After changing some items of my order couple times and c... See more

Rated 5 out of 5 stars
Verified

Couldn't be happier with shashinn. Aside from being able to get certain brands such as Head sent to me in Australia (unlike some other companies), their prices are the lowest I've seen... anywhere! Bo... See more

Rated 3 out of 5 stars
Invited

really difficult to get through on telephone to talk to someone re having order go through as had not had any confirmation was told to hold before even speaking to anyone and was on hold for 45... See more

Rated 3 out of 5 stars

I ordered a padel racquette. Expected delivery date was 5/12, today it’s 13/12 and I don’t even have a tracking code. I sent an email but they replied with an automatic message not really answerin... See more

Company replied

Rated 5 out of 5 stars

Before I ordered I read the reviews here and I was very sceptical. I ordered on 12 January and received all items today (2 pair of shoes and tennis racket). Before they shipped I added one item to... See more

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Rated 4 out of 5 stars
Verified

No problems with the purchase, ordering was easy and received products quickly and as ordered. Only problem is that I now receive numerous emails form the various INNS and have been unable to cancel... See more

Rated 5 out of 5 stars
Verified

I stumbled acros the website looking for tennis gear prior to Christmas. I ordered two pairs of shoes for my sons 7 days before Christmas Day hoping they might turn up but not really expecting them to... See more

Rated 5 out of 5 stars
Verified

WAY cheaper than anyone else, even with shipping and stringing included. I ordered 2 tennis rackets, and they arrived perfectly strung and ready to go. I paid for 2-day shipping to the USA, but it too... See more

Rated 5 out of 5 stars
Verified

Recently, my wife and I bought 2 Varlion 8.8 Lethal Weapon paddle rackets from Smash Inn. The rackets had an immediate impact on our performance and is the buzz of our Beach Club. Spain is under sie... See more

Rated 5 out of 5 stars
Verified

i had a few more past pleasant experiences with dive inn. same happened with smash inn, they're very professional and all their stuff comes at a very good price compared to the quality. shipping is f... See more

Rated 4 out of 5 stars
Verified

While I was very pleased with the product, as I have played with the racket before, on the web page I would like to see more detail regarding the individual rackets and what sets them apart. Because... See more

Rated 4 out of 5 stars

The products they sell are genuine and are sold at amazing prices. However I am giving 4 stars becuase of two things, first is that the delivery takes more time than what is shown. In my case it was m... See more

Rated 3 out of 5 stars
Verified

DiveInn / Scubastore is cheaper than others, but the discount came with some issues: 1) I ordered a pair of fins (in stock) which after 48hrs ended up not being available. I changed to a chea... See more

Company replied

Rated 3 out of 5 stars
Verified

Excellent prices but had issues with original order not being available even though I specifically asked. Second order was a bit slow on delivery but the price made up for it. Would certainly use agai... See more

Rated 4 out of 5 stars

I was looking for a particular pair of tennis shoes which I found on Tradeinn at the lowest price I have seen. I ordered them on 11 June 2013. So far so good. The package then sat on the... See more

Rated 2 out of 5 stars

Ordered some shoes and clothes using my account details created from a previous order of a racket (that was delivered ok). This time the shoes got all the way to the UK for a Royal Mail delivery. Ro... See more

Company replied

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Company details

  1. Tennis Store

Written by the company

Smashinn is the online destination for the best tennis and padel equipment, clothing and accessories. Smashinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 10,500 trusted brands available with fast delivery times and a 30-day returns policy. More than 35,000 products can be shipped to all the players in over 180 countries around the world. Smashinn offers its customers top quality brands and products - all at the best possible prices, with satisfaction guaranteed and an easy returns service. Tennis and padel players will find a great range of rackets, clothing, equipment and more on Smashinn, including brands such as Asics, Nike, Head, Dunlop, Nox, Wilson, Drop Shot, Babolat and Bullpadel. The extensive range of tennis rackets, strings, balls and grips will satisfy any tennis player, and padel players will also find a very comprehensive range of rackets and balls. Smashinn has categorised its large range of rackets by brand, as well as classifying each racket by its control, power and balance, making it easier than ever to find the perfect racket for your game. Shipping & secure payment! Visit us today at www.smashinn.com


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Easy ordering and fast delivery

Ordering process was easy and the delivery was really fast, my order arrived before the expected date.

June 6, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello Ingrid,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

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Rated 5 out of 5 stars

Got exactly the padel racket I wanted…

Got exactly the padel racket I wanted and the tracker for it was accurate when delivering. Very happy

June 8, 2025
Unprompted review
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Reply from Smashinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 1 out of 5 stars

A terrible experience with extremely…

A terrible experience with extremely slow, unhelpful and poor customer service. I ordered a padel racket on 9 April, costing £61 incl postage. This failed to be delivered. I was informed that the parcel had been incorrectly addressed. I contacted Smashinn by email to verify my address and get it resent. I was told: this is not possible. Instead I would have to wait for the racket to be returned to Smashinn and for it to be 'processed'. This took weeks and weeks. I contacted Smashinn by email numerous times - the company appears to have no telephone number. A variety of people responded. They offered no more than 'standard' generic messages, a link to the Q&A section of their website (which didn't help) and were generally unhelpful and unconcerned. I kept badgering them for weeks. Finally, after at least a dozen emails, I received a refund on 24 May, nearly 7 weeks after I'd placed my order. No apologies what so ever and no compensation given they'd held on to my money for so long. I would avoid this company like the plague. Their customer service is the lowest of the low.

May 24, 2025
Unprompted review
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Reply from Smashinn

Good morning,

We are very sorry that you found our service below your expectations.

We remind you that our customers' experience is very important to us, and that is why we have investigated your case.

The refund has already been processed and will be issued in the coming days.

We have also taken your comments into account and forwarded them to the appropriate department to continuously improve and take action to enhance the quality of our service.

Please apologize for any inconvenience.

Regards

Rated 5 out of 5 stars

Good efficient service

So many options on the website with great reductions. Once ordered, efficient turnaround and delivery within the expected timescales.
Goods were delivered in bubblewrap bags to protect.
Only suggestion would be to also provide / sell the racquet covers.

May 28, 2025
Unprompted review
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Reply from Smashinn

Hello Stuart,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 2 out of 5 stars

Misinformation

Order wilson padel balls. Call the support to confirmed if the text or the picture of product that was the real one. Got confirmed that the picture was the right product, but after receive my order, that was opposite. So got the silver can instead of gold/yellow.

May 22, 2025
Unprompted review
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Reply from Smashinn

Hello Lars

We greatly appreciate the time you took to write a review and are deeply sorry for any inconvenience caused.

If you received the wrong item, you must submit a return request through your account. As soon as you complete the process, our returns department will contact you and explain all the steps to follow. Please remember to attach photos of the item and any damage.

Thank you very much.

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Rated 1 out of 5 stars

Goods never arrive

Good never arrive . Generic replies . today i received a tracking for something with a date 2022 ?
Very frustrating . starting to think this is just a scam .

May 29, 2025
Unprompted review
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Reply from Smashinn

Hello Janine,

The tracking information hasn't been updated for several days. This is because your order is still being processed by Customs in your country, causing delays. Please be aware that current circumstances may cause delays in transit. New border controls, reduced air cargo capacity in the market, and protective measures may impact service.

Unfortunately, we cannot guarantee when your order will be released, as this is due to the customs rules and procedures in place in your country. Based on our experience, it can take Customs between 15 and 60 days to release your package and continue delivery.

Regards

Rated 5 out of 5 stars

Great prices

Great prices, speedy delivery and a great aftersales service. Thank you

May 21, 2025
Unprompted review
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Reply from Smashinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 5 out of 5 stars

Excellent online sports site

Great prices and selection. I would reccomend them to anyone. Very comprehensive service and updates.

May 23, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 1 out of 5 stars

Review of NOX Limited Edition Agustín…


Review of NOX Limited Edition Agustín Tapia 2025 padel racket:

A huge disappointment. I purchased the NOX Limited Edition Agustín Tapia 2025 racket from Smashinn, expecting top-tier quality—as should be the case with premium equipment costing several hundred euros. Unfortunately, after just a few matches, the racket cracked on the “soft” side from a regular padel ball hit, with no external impact or misuse whatsoever.

I reached out to Smashinn about a warranty claim—and their response was extremely frustrating. They dismissed the issue as “non-warranty damage” and completely avoided responsibility. No real inspection, no genuine attempt to help, just excuses. Their customer service was evasive and unhelpful throughout the process.

This kind of attitude from both Smashinn and NOX is unacceptable, especially for one of the most expensive models on the market, endorsed by professional players. If a racket can’t withstand normal play, it should not be sold as “high performance.”

I expected much more. I won’t be buying from Smashinn again, and I no longer trust NOX as a brand. Poor product quality, and even worse customer support.

2025-05-30
Unfortunately, your reply only confirms my impression – this is just another generic template that doesn’t address the actual issue. I’ve been waiting for concrete action regarding my return, but instead of real help, I keep receiving empty promises and automated responses.

If you truly care about your customers, as you claim, please take real action instead of repeating the same phrases. I’m thoroughly disappointed with your customer service.

May 22, 2025
Unprompted review
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Reply from Smashinn

Dear Customer

We deeply regret your comments. We have verified your case and see that our department is processing your return request. As soon as we receive a response, we will contact you by email. For more information, please contact us at support@tradeinn.com.

Regards

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Rated 5 out of 5 stars

Quick and traceable delivery and…

Quick and traceable delivery and received my padel racket in good condition

May 20, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 3 out of 5 stars

Ordering and payment smooth, courier poor

Ordering and payment smooth, BUT it was not clear how long delivery would take , nor by what means. The use of Royal Mail delayed the delivery considerably. I would have preferred a paid courier option !

May 15, 2025
Unprompted review
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Reply from Smashinn

Hello Chris

Thank you for your honest feedback. We've forwarded your comments to the appropriate department. We're deeply sorry for the inconvenience. However, we'll take your comments into account for ongoing improvements. We hope you'll give us another chance to show you how much we've improved.

Regards

Rated 5 out of 5 stars

Perfect

Perfect! Good price and reasonable delivery time to Denmark 👍

May 13, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 5 out of 5 stars

Great racket and good communication

Great racket and good communication. Would use the site

May 15, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

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Rated 5 out of 5 stars

Quick delivery

Quick delivery, competitive price

May 6, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 5 out of 5 stars

Best prices and you can find everything…

Best prices and you can find everything you need on this web site.

May 11, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 3 out of 5 stars

I ordered some goods from SmashInn and…

I ordered some goods from SmashInn and for some reason they haven't managed to sort the delivery process out. On this occasion, they used Spring. My goods sat in their sorting office for 5 days without moving. Not what I call an efficient and effective delivery system. You are only as good as your weakest link, and for SmashInn, it's Spring Courier services

May 14, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 1 out of 5 stars

Absolutely shocking service

Absolutely shocking service , paid for goods yet out of stock yet advertised on their website.... sent numerous emails with no reply, forced to claim fraud... do not use this scamming company!!

May 9, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Dear,

We are very sorry to hear that you rated our service as not meeting your expectations.

We offer a wide variety of products, many of which are in stock at our logistics centre for immediate dispatch and others are listed with a longer delivery date, meaning they come from other warehouses.

When you select one of these products you are given an estimated delivery date based on the transit time of the product to our logistics centre (from where all orders are sent) and the shipping time according to the transport company you have chosen.

We do our best to constantly improve our service, but occasionally, due to stock shortages, duplicate orders and working in real time with stock, some products are shown in stock but may be temporarily out of stock or delivery may be delayed.

In this case and unfortunately, we can only pass on to our customers the delivery times indicated by our suppliers.

Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product.

On the contrary, you will receive an email as soon as the order is shipped with the carrier's tracking number and the invoice.

We have taken your comments into account and have forwarded them to the relevant department in order to continuously improve and take measures to improve the quality of our services as well.

Please excuse any inconvenience caused.

Best regards

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Rated 4 out of 5 stars

Good price and delivery not instantly…

Good price and delivery not instantly but within a few days, no problem for me. Link to delivery date in mails does not work, but in the app is shown the correct details.

May 2, 2025
Unprompted review
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Reply from Smashinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 1 out of 5 stars

Scam or Negligence — Still No Delivery After Two Months

I placed order #56118133 on February 7, 2025, from TradeINN (SmashINN store). According to the tracking, the item was supposedly shipped on February 8 — yet it was never delivered.

Since then, it’s been over two months of excuses and copy-paste responses from customer support claiming they are “investigating.” No refund, no reshipment, just delays and meaningless updates.

This is either a scam or pure negligence.

February 7, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Dear Customer,

We are very sorry to hear that our service did not meet your expectations.

Therefore, we have reviewed your case, the shipping company in charge has already been informed, and they are investigating.

We have also taken your comments into account and forwarded them to the appropriate department to continue improving and enhancing the quality of our services.

We apologize for the inconvenience and any related inconvenience.

If you need further information or assistance, please contact our customer service team at support@tradeinn.com.

Regards.

Rated 5 out of 5 stars

first time customer

As a first time customer, I have zero complaints about my purchase or service. The variety of products are good and the prices are great. The delivery was earlier than indicated, so I'm very impressed.

May 9, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

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