Happy overall. The product was the cheapest I could find online. The delivery is misleading though, it was late arriving but quite a bit. It was needed before it arrived but it wasn’t the end of the w... See more
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Smashinn is the online destination for the best tennis and padel equipment, clothing and accessories. Smashinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 10,500 trusted brands available with fast delivery times and a 30-day returns policy. More than 35,000 products can be shipped to all the players in over 180 countries around the world. Smashinn offers its customers top quality brands and products - all at the best possible prices, with satisfaction guaranteed and an easy returns service. Tennis and padel players will find a great range of rackets, clothing, equipment and more on Smashinn, including brands such as Asics, Nike, Head, Dunlop, Nox, Wilson, Drop Shot, Babolat and Bullpadel. The extensive range of tennis rackets, strings, balls and grips will satisfy any tennis player, and padel players will also find a very comprehensive range of rackets and balls. Smashinn has categorised its large range of rackets by brand, as well as classifying each racket by its control, power and balance, making it easier than ever to find the perfect racket for your game. Shipping & secure payment! Visit us today at www.smashinn.com
C. Pirineus 9, 17460, Celrà, Spain
Replied to 89% of negative reviews
Typically replies within 1 week
Ordering process was easy and the delivery was really fast, my order arrived before the expected date.

Reply from Smashinn
Got exactly the padel racket I wanted and the tracker for it was accurate when delivering. Very happy

Reply from Smashinn
A terrible experience with extremely slow, unhelpful and poor customer service. I ordered a padel racket on 9 April, costing £61 incl postage. This failed to be delivered. I was informed that the parcel had been incorrectly addressed. I contacted Smashinn by email to verify my address and get it resent. I was told: this is not possible. Instead I would have to wait for the racket to be returned to Smashinn and for it to be 'processed'. This took weeks and weeks. I contacted Smashinn by email numerous times - the company appears to have no telephone number. A variety of people responded. They offered no more than 'standard' generic messages, a link to the Q&A section of their website (which didn't help) and were generally unhelpful and unconcerned. I kept badgering them for weeks. Finally, after at least a dozen emails, I received a refund on 24 May, nearly 7 weeks after I'd placed my order. No apologies what so ever and no compensation given they'd held on to my money for so long. I would avoid this company like the plague. Their customer service is the lowest of the low.

Reply from Smashinn
So many options on the website with great reductions. Once ordered, efficient turnaround and delivery within the expected timescales.
Goods were delivered in bubblewrap bags to protect.
Only suggestion would be to also provide / sell the racquet covers.

Reply from Smashinn
Order wilson padel balls. Call the support to confirmed if the text or the picture of product that was the real one. Got confirmed that the picture was the right product, but after receive my order, that was opposite. So got the silver can instead of gold/yellow.

Reply from Smashinn
Good never arrive . Generic replies . today i received a tracking for something with a date 2022 ?
Very frustrating . starting to think this is just a scam .

Reply from Smashinn
Great prices, speedy delivery and a great aftersales service. Thank you

Reply from Smashinn
Great prices and selection. I would reccomend them to anyone. Very comprehensive service and updates.

Reply from Smashinn
Review of NOX Limited Edition Agustín Tapia 2025 padel racket:
A huge disappointment. I purchased the NOX Limited Edition Agustín Tapia 2025 racket from Smashinn, expecting top-tier quality—as should be the case with premium equipment costing several hundred euros. Unfortunately, after just a few matches, the racket cracked on the “soft” side from a regular padel ball hit, with no external impact or misuse whatsoever.
I reached out to Smashinn about a warranty claim—and their response was extremely frustrating. They dismissed the issue as “non-warranty damage” and completely avoided responsibility. No real inspection, no genuine attempt to help, just excuses. Their customer service was evasive and unhelpful throughout the process.
This kind of attitude from both Smashinn and NOX is unacceptable, especially for one of the most expensive models on the market, endorsed by professional players. If a racket can’t withstand normal play, it should not be sold as “high performance.”
I expected much more. I won’t be buying from Smashinn again, and I no longer trust NOX as a brand. Poor product quality, and even worse customer support.
2025-05-30
Unfortunately, your reply only confirms my impression – this is just another generic template that doesn’t address the actual issue. I’ve been waiting for concrete action regarding my return, but instead of real help, I keep receiving empty promises and automated responses.
If you truly care about your customers, as you claim, please take real action instead of repeating the same phrases. I’m thoroughly disappointed with your customer service.

Reply from Smashinn
Quick and traceable delivery and received my padel racket in good condition

Reply from Smashinn
Ordering and payment smooth, BUT it was not clear how long delivery would take , nor by what means. The use of Royal Mail delayed the delivery considerably. I would have preferred a paid courier option !

Reply from Smashinn

Reply from Smashinn
Great racket and good communication. Would use the site

Reply from Smashinn
Best prices and you can find everything you need on this web site.

Reply from Smashinn
I ordered some goods from SmashInn and for some reason they haven't managed to sort the delivery process out. On this occasion, they used Spring. My goods sat in their sorting office for 5 days without moving. Not what I call an efficient and effective delivery system. You are only as good as your weakest link, and for SmashInn, it's Spring Courier services

Reply from Smashinn
Absolutely shocking service , paid for goods yet out of stock yet advertised on their website.... sent numerous emails with no reply, forced to claim fraud... do not use this scamming company!!

Reply from Smashinn
Good price and delivery not instantly but within a few days, no problem for me. Link to delivery date in mails does not work, but in the app is shown the correct details.

Reply from Smashinn
I placed order #56118133 on February 7, 2025, from TradeINN (SmashINN store). According to the tracking, the item was supposedly shipped on February 8 — yet it was never delivered.
Since then, it’s been over two months of excuses and copy-paste responses from customer support claiming they are “investigating.” No refund, no reshipment, just delays and meaningless updates.
This is either a scam or pure negligence.

Reply from Smashinn
As a first time customer, I have zero complaints about my purchase or service. The variety of products are good and the prices are great. The delivery was earlier than indicated, so I'm very impressed.

Reply from Smashinn
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