Robin

Dear Robin,

Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
Regards, CarKeysSolutions Team!

Hi Robin,

Thank you very much for taking the time to leave us a review and we're sorry to hear you're not happy with your experience.  

We do value your feedback and will arrange for a member of our team to contact you to discuss the points you mentioned in your review. 

Kind regards, 

cinch - Customer Experience Team

Hi Robin,

Thank you for the kind review. We're really glad that you are happy with our services and look forward to your next transaction :)

Charlie

Hi Robin,

I'm really sorry to hear that you've had issues with your smart meter. Around 5% of the smart meters installed haven't been connected completely. There are various, complex errors that could have or occurred during the commissioning process, and we're investigating why these may happen and finding a fix. Although we cannot confirm at the moment which error your commissioning hit, but I'll explain the two most common ones:

The first error we are facing is connecting meters to the Home Area Network, which links the meters and the communications hub. If your meters fail to join this network we cannot communicate with them or receive their readings.

The second it uploading Bulb's security credentials onto the meter. If we're unable to upload our credentials, we leave the meter in a dumb mode for security reasons. We're working on remotely solving the root cause of these errors, and various other ones. Once we have a fix, we will attempt to remotely commission your smart meters, to resolve the issue from our end, without the need for another engineer to visit.

If you could email your query and full address to feedback@bulb.co.uk, I would love to take a closer look into your account to try and get everything sorted as quickly as possible.

Thanks so much,

Adam

Hi Robin,

Thank you for choosing TechInTheBasket. We want you to know we are delighted with fulfilling your needs and consider you as a special customer. We would encourage you to leave product reviews on the actual products on our site (https://www.techinthebasket.com/apple-13-inch-macbook-air-2018-8gb-ram-128gb-ssd-silver.html) if you have time so that other customers can see what you think of the products.

We do hope we can be of great assistance to you on your next purchase.

Carolyn

Hi Robin,

Thanks for writing us a review, we really appreciate it. I'm sorry that you've had some problems since getting your new smart meters fitted. This is something we are aware of and trying to fix as quickly as possible.

The new second generation smart meters have unfortunately had a few problems, like with any new technology. This isn't an isolated issue with Bulb, and other energy suppliers are also facing the same problems. We are working hard to get any issues we find fixed as soon as we can and I'd like to make sure we can sort yours too. Please send me an email on pollyanna@bulb.co.uk so I can take a look at your account for you.

All the best,
Pollyanna