Smashinn Reviews 4,379

TrustScore 4 out of 5

4.0

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the competitive prices, often the lowest they could find, especially for brands not readily available elsewhere. People highlight the quality of the products, noting they are genuine and arrive in excellent condition. Many consumers are pleased with the wide assortment of goods available, making it a go-to source for various sports equipment. Consumers find the ordering process easy and appreciate the efficient turnaround. Delivery is generally prompt, with tracking information provided, allowing them to follow their orders across borders. However, some reviewers have reported longer delivery times than expected and occasional issues with stock availability, leading to order changes. Despite these minor issues, the overall sentiment is positive, with many customers expressing their intention to order again due to the good prices and product quality.

Based on these reviews

Rated 4 out of 5 stars

Happy overall. The product was the cheapest I could find online. The delivery is misleading though, it was late arriving but quite a bit. It was needed before it arrived but it wasn’t the end of the w... See more

Company replied

Rated 4 out of 5 stars

Pretty happy with the whole process, order arrived after 1 week. It was a bit weird that I did not receive a confirmation email that the order was on its way. I did however manage to follow everythi... See more

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Rated 4 out of 5 stars

I received my order, but after it was shipped. I was notified that it was on its way back to the store. And the next day I could see that it was on its way to me anyway.

Company replied

Rated 4 out of 5 stars
Verified

I was apprehensive at first buying from a spanish website. However, I was pleasantly surprised. I would have given 5 stars instead of 4 if my package arrived on time. Waited a week for it to come on a... See more

Rated 5 out of 5 stars

Delivery a bit longer than expected but overall very happy with my new tennis bag. I would recommend

Company replied

Rated 5 out of 5 stars

Communication from the seller was first class. They updated me with every detail of my delivery and order. The product is fantastic quality and a great price for the whole bundle. I’ll definit... See more

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Rated 3 out of 5 stars

I ordered some goods from SmashInn and for some reason they haven't managed to sort the delivery process out. On this occasion, they used Spring. My goods sat in their sorting office for 5 days withou... See more

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Rated 5 out of 5 stars

Unlike a lot of padel companies out there, the very competitive price you see is what you pay - no extra customs charges further down the line. This was my third order this year with Smash Inn... See more

Company replied

Rated 5 out of 5 stars

Ordering was a breeze, and the delivery was right on time—no chasing needed. I originally bought the Bullpadel Vertex 04 for myself, but it barely saw any court time before my wife “borrowed” it per... See more

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Rated 5 out of 5 stars

This is the best place to buy padel racket s from it is, cheap reliable and very good quality . I got mine delivered to me in south Africa and then racket was in perfect condition when I received it... See more

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Rated 3 out of 5 stars

I ordered my product and it went to another country. (Netherlands instead of Greece). Tracking information told me the product had been lost or destroyed. Communication was not too bad (hence the two... See more

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Rated 5 out of 5 stars

Bought a pair of yonex clay tennis shoes. Paid with PayPal so was sure had buyer protection. Delivery tracking was very informative. Followed the parcel through Europe. Royal mail delivered on time. V... See more

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Rated 5 out of 5 stars

Was a little skeptical after reading reviews and prices being cheaper than every where else. I should not have been, delivery did take a week as they said but the padel racket was well packed and in g... See more

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Rated 5 out of 5 stars

Contrary to the negative reviews, my experience was good. Ordered two Padel rackets and some balls and received the items about a week later as advised. Everything was packaged well with no da... See more

Company replied

Rated 5 out of 5 stars

So many options on the website with great reductions. Once ordered, efficient turnaround and delivery within the expected timescales. Goods were delivered in bubblewrap bags to protect. Only sugg... See more

Company replied

Rated 5 out of 5 stars

I have to confess I was a little worried by some reviews, but a person at my Tennis Club recommend SmashInn so I went with that. Delivery was prompt and the items arrived on time. Will certain... See more

Company replied

Rated 2 out of 5 stars

Customer service is impossible to chat, too long waiting time every time and theres no email to write to or telephone number. I ordered in Switzerland and I received a custom bill for my order!!!! T... See more

Rated 5 out of 5 stars

Very sceptical at first, but Wow, best experience ever. Bought two Adidas Padel racquets, Asics shoes and Adidas Padel bag.(03/03/2025) Paid and then prayed. My order was shipped (04/03/2025)... See more

Company replied

Rated 2 out of 5 stars

Order wilson padel balls. Call the support to confirmed if the text or the picture of product that was the real one. Got confirmed that the picture was the right product, but after receive my order,... See more

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Rated 3 out of 5 stars

Ordering and payment smooth, BUT it was not clear how long delivery would take , nor by what means. The use of Royal Mail delayed the delivery considerably. I would have preferred a paid courier optio... See more

Company replied

Rated 5 out of 5 stars

Really good store, great assortment and fast delivery. They have literally everything!

Company replied

Rated 5 out of 5 stars

I was a little bit apprehensive as I had read some reviews about orders arriving beyond stated times. We didn't need the order quickly and the trainers were the ones my son really liked and were cheap... See more

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Rated 5 out of 5 stars

I’ve ordered through SmashInn several times, always pleasantly surprised how well it goes. Easy tracking. Good prices. Pleased with my new Puma padel shoes, very comfortable.

Company replied

Rated 5 out of 5 stars

I’ve ordered from Smashinn a few times now. Goods are always as advertised and great quality. Delivery is quick and well tracked despite crossing a few borders at times. Very happy so far - great sour... See more

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Rated 5 out of 5 stars

Good. No issues at all. Great price, delivery takes longer than typical, but well communicated. Would use again.

Company replied

Rated 5 out of 5 stars

Another satisfied order and delivery from smasinn/tradeinn. Good price, quick delivery and product as expected.

Company replied

Rated 5 out of 5 stars

Competitive prices and fast delivery. I use Smashinn for my Padel equipment (racket, balls, shoes, grips). Happy with them!

Company replied

Rated 5 out of 5 stars

Excellent - fast delivery to UK, great prices, no additional customs charges. Simple and buying again for sure!

Company replied

Rated 5 out of 5 stars
Invited

I didn't realise when I ordered that the company was based in Spain and their name never came up before when searching for tennis equipment. However I was very please with the price of a quality Babo... See more

Rated 3 out of 5 stars
Verified

It was mention few on stock but when i order i have being getting few mail as out of stock in few items, still i did not receive the package i cannot wrtie exactally everything , but till now i can s... See more

Company replied

Rated 5 out of 5 stars

I waited for more than a month only to discover that the current status of my order 19085807 with consignment tracking number CI000758630NL, is showing as "Insufficient address" in India post consig... See more

Company replied

Rated 3 out of 5 stars

The link sent to change a forgotten password does not work, therefore I will not be able to purchase anymore as I will not be able to log in to my account. Asked 4 times for the link that would allow... See more

Company replied

Rated 3 out of 5 stars
Invited

The wrong racket was sent. It then took so many emails to sort out. Eventually, after about 3 weeks the racket was collected and a full refund received. Could have been so much easier if the Englis... See more

Company replied

Rated 3 out of 5 stars
Verified

I recently purchased some tennis stuff from Smash Inn. Due to the insufficient stock, I was informed by Smash Inn 3 times to change my order. After changing some items of my order couple times and c... See more

Rated 5 out of 5 stars
Verified

Couldn't be happier with shashinn. Aside from being able to get certain brands such as Head sent to me in Australia (unlike some other companies), their prices are the lowest I've seen... anywhere! Bo... See more

Rated 3 out of 5 stars
Invited

really difficult to get through on telephone to talk to someone re having order go through as had not had any confirmation was told to hold before even speaking to anyone and was on hold for 45... See more

Rated 3 out of 5 stars

I ordered a padel racquette. Expected delivery date was 5/12, today it’s 13/12 and I don’t even have a tracking code. I sent an email but they replied with an automatic message not really answerin... See more

Company replied

Rated 5 out of 5 stars

Before I ordered I read the reviews here and I was very sceptical. I ordered on 12 January and received all items today (2 pair of shoes and tennis racket). Before they shipped I added one item to... See more

Company replied

Rated 4 out of 5 stars
Verified

No problems with the purchase, ordering was easy and received products quickly and as ordered. Only problem is that I now receive numerous emails form the various INNS and have been unable to cancel... See more

Rated 5 out of 5 stars
Verified

I stumbled acros the website looking for tennis gear prior to Christmas. I ordered two pairs of shoes for my sons 7 days before Christmas Day hoping they might turn up but not really expecting them to... See more

Rated 5 out of 5 stars
Verified

WAY cheaper than anyone else, even with shipping and stringing included. I ordered 2 tennis rackets, and they arrived perfectly strung and ready to go. I paid for 2-day shipping to the USA, but it too... See more

Rated 5 out of 5 stars
Verified

Recently, my wife and I bought 2 Varlion 8.8 Lethal Weapon paddle rackets from Smash Inn. The rackets had an immediate impact on our performance and is the buzz of our Beach Club. Spain is under sie... See more

Rated 5 out of 5 stars
Verified

i had a few more past pleasant experiences with dive inn. same happened with smash inn, they're very professional and all their stuff comes at a very good price compared to the quality. shipping is f... See more

Rated 4 out of 5 stars
Verified

While I was very pleased with the product, as I have played with the racket before, on the web page I would like to see more detail regarding the individual rackets and what sets them apart. Because... See more

Rated 4 out of 5 stars

The products they sell are genuine and are sold at amazing prices. However I am giving 4 stars becuase of two things, first is that the delivery takes more time than what is shown. In my case it was m... See more

Rated 3 out of 5 stars
Verified

DiveInn / Scubastore is cheaper than others, but the discount came with some issues: 1) I ordered a pair of fins (in stock) which after 48hrs ended up not being available. I changed to a chea... See more

Company replied

Rated 3 out of 5 stars
Verified

Excellent prices but had issues with original order not being available even though I specifically asked. Second order was a bit slow on delivery but the price made up for it. Would certainly use agai... See more

Rated 4 out of 5 stars

I was looking for a particular pair of tennis shoes which I found on Tradeinn at the lowest price I have seen. I ordered them on 11 June 2013. So far so good. The package then sat on the... See more

Rated 2 out of 5 stars

Ordered some shoes and clothes using my account details created from a previous order of a racket (that was delivered ok). This time the shoes got all the way to the UK for a Royal Mail delivery. Ro... See more

Company replied

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Company details

  1. Tennis Store

Written by the company

Smashinn is the online destination for the best tennis and padel equipment, clothing and accessories. Smashinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 10,500 trusted brands available with fast delivery times and a 30-day returns policy. More than 35,000 products can be shipped to all the players in over 180 countries around the world. Smashinn offers its customers top quality brands and products - all at the best possible prices, with satisfaction guaranteed and an easy returns service. Tennis and padel players will find a great range of rackets, clothing, equipment and more on Smashinn, including brands such as Asics, Nike, Head, Dunlop, Nox, Wilson, Drop Shot, Babolat and Bullpadel. The extensive range of tennis rackets, strings, balls and grips will satisfy any tennis player, and padel players will also find a very comprehensive range of rackets and balls. Smashinn has categorised its large range of rackets by brand, as well as classifying each racket by its control, power and balance, making it easier than ever to find the perfect racket for your game. Shipping & secure payment! Visit us today at www.smashinn.com


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 week


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Rated 1 out of 5 stars

I would stay clear — I never received my order or a refund.

Once the delivery date had passed, I was informed that my order had been recalled, with four possible reasons given — all blaming Royal Mail. However, when I contacted SmashInn, they assured me it hadn’t been recalled and that it would arrive soon.
A few days later, I received an email saying I’d been refunded and would receive the money within 3–5 working days. That date came and went, but no refund ever arrived.
I paid through PayPal, and after SmashInn stopped responding, I opened a case with PayPal. It’s now been 2 months, and I still haven’t received a refund. PayPal have said they’ll give SmashInn five more days to respond — after that, PayPal will refund me directly.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Good and proper delivery

Another satisfied order and delivery from smasinn/tradeinn.
Good price, quick delivery and product as expected.

October 16, 2025
Unprompted review
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Reply from Smashinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 5 out of 5 stars

Delivery a bit longer than expected but…

Delivery a bit longer than expected but overall very happy with my new tennis bag. I would recommend

October 13, 2025
Unprompted review
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Reply from Smashinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

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Rated 4 out of 5 stars

I received my order

I received my order, but after it was shipped. I was notified that it was on its way back to the store. And the next day I could see that it was on its way to me anyway.

October 10, 2025
Unprompted review
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Reply from Smashinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 5 out of 5 stars

Good fit and delivered on time

October 6, 2025
Unprompted review
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Reply from Smashinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 5 out of 5 stars

Great products and very quick delivery…

Great products and very quick delivery process.

September 25, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 3 out of 5 stars

Delivery time was more than double the…

Delivery time was more than double the time stated

September 20, 2025
Unprompted review
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Reply from Smashinn

Hello Paul,

We are very sorry for your comments, we did not intend to delay your order and we take full responsibility for our actions and any inconvenience that arises.

However, there are external factors that can affect the delivery of an order, which is why our dates are estimated and not exact.

Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.

Your comments will be taken into account for continuous improvement.

Best regards,

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Rated 5 out of 5 stars

Fast delivery

Good quality tracksuit.Fast delivery.

September 27, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 1 out of 5 stars

excessive delays and no communication

Placed an order on September 18 for estimated delivery September 25 through September 29. Today is September 30 and it still has not even been dispatched. I received no updates nor information there was a delay. I had to login to my account to find out. I wouldn’t have even bothered to order if it was going to take this long.

September 18, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Good morning,

We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.

However, there are external factors that can affect the delivery of an order, which is why our estimated dates are not exact.

Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.

Your comments will be taken into account for continuous improvement.

Regards

Rated 5 out of 5 stars

Everything was ok

Everything was ok. No problems.

September 26, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 5 out of 5 stars

Great service.

Great service.

September 27, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

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Rated 5 out of 5 stars

Great Customer Service

Communication from the seller was first class. They updated me with every detail of my delivery and order.

The product is fantastic quality and a great price for the whole bundle.

I’ll definitely be visiting their website again.

September 27, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 4 out of 5 stars

Happy overall

Happy overall. The product was the cheapest I could find online. The delivery is misleading though, it was late arriving but quite a bit. It was needed before it arrived but it wasn’t the end of the world.

September 21, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

Thank you for taking the time to write a positive message. Our comments are essential for the improvement to continue.

We hope you enjoy your product!

¡Que tenga un buen día!

Greetings

Rated 5 out of 5 stars

All as expected

Ordered padel shoes and received them fast and everything was as it should be. Happy customer.

September 12, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 5 out of 5 stars

Timely delivery

September 11, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

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Rated 1 out of 5 stars

Really disappointed with the delivery

Really disappointed with the delivery. Arrived many days late, and I needed it before I go on holiday. Now I’m stuck with it and I’m sure they will charge me to return it.

September 11, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Good morning,

We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.

However, there are external factors that can affect the delivery of an order, which is why our estimated dates are not exact.

Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.

Your comments will be taken into account for continuous improvement.

Regards

Rated 5 out of 5 stars

Great assortment of padel clothing in…

Great assortment of padel clothing in stock. Found sizes left that nowhere else have. Good prices also.

September 5, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 5 out of 5 stars

Fast delivery and good product

Fast delivery and good product. To a good price!

September 4, 2025
Unprompted review
Smashinn logo

Reply from Smashinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

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