Amitesh Sharma

New Zealand

Reviews

Review of Smashinn

Rated 1 out of 5 stars

Poor experience with poor support

I bought a few tennis strings which had not arrived after 4 weeks. The status always showed in Transit at International Departures. I emailed support with no responses. I would not buy anything from this company

August 20, 2025
Unprompted review

Reply from Smashinn

Good morning,

We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.

However, there are external factors that can affect the delivery of an order, which is why our estimated dates are not exact.

Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.

Your comments will be taken into account for continuous improvement.

Regards

Review of Online Therapy

Rated 1 out of 5 stars

A very poor service

My experience with this service was terrible. I initially booked two sessions per week, but things went downhill from the very start. The therapist failed to show up for my very first session. When I decided to switch therapists, I couldn't even schedule the two sessions per week that I had already paid for. Despite countless attempts to resolve this with their support team, they were completely unhelpful and failed to fix the issue. This service is a complete waste of time and money. Do yourself a favor and look elsewhere—there are far superior options available.

January 16, 2025
Unprompted review

Reply from Online Therapy

We’re very sorry to hear about the experience you had. A missed session, difficulties booking the appointments you paid for, and unhelpful support are not the level of service we want to provide to any client.

We’ve since been in direct contact to resolve this matter and address your concerns. Internally, your feedback also prompted us to strengthen our customer support processes and provide additional training to ensure that missed sessions and booking issues are handled far more proactively.

While we regret that your time with us did not meet expectations, we are grateful for your honesty in sharing it, as it’s helped us improve the service for others. We wish you the very best moving forward.