Seems hit & miss
Ordered some shoes and clothes using my account details created from a previous order of a racket (that was delivered ok). This time the shoes got all the way to the UK for a Royal Mail delivery. Royal Mail then claimed they couldn't deliver due to the address being incomplete. Looked at the website details in my account and above the address box was written my house number and road name, however in the actual address box it was just my road name. So obviously that was the problem, but these details were used for my previous successful tennis racket order, I never changed any address details for this order as it had worked previously. Doesn't make much sense. Shoes now appear to be on their way back to Spain, annoying.
#### Edit 15th May ####
Goods shown by their tracking as returned to sender on 2nd May …… no sign of any refund yet, getting ridiculous.
Reply from Smashinn
Good morning,
We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.
However, external factors can affect the delivery of an order, which is why our estimated dates are not exact.
Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Regards
