Don't order here anything
I ordered a T-shirt, a padel bag, and 24 tubes of balls. I was charged €25 for shipping. However, the padel balls never arrived—only the T-shirt and the padel bag were delivered. At first, they refused to refund the missing balls. It took at least ten attempts to contact them before I finally got my money back.
Now they are saying I still have to pay the full €25 shipping fee, even though the actual shipping cost for the items they sent was only €9.90.
Reply from Smashinn
Good morning,
We are very sorry that you found our service below your expectations.
We remind you that our customers' experience is very important to us, and that is why we have investigated your case.
The refund has already been processed and will be issued in the coming days.
We have also taken your comments into account and forwarded them to the appropriate department to continuously improve and take action to enhance the quality of our service.
Please apologize for any inconvenience.
Regards