TK

Tom K

Australia

Reviews

Review of lowcostholidays

Rated 3 out of 5 stars

Reporting incorrect/different amounts to aggregators

I used Hotel aggregators such as HotelsCombined and Kayak to find the best price.

lowcostholidays.com seems to report a lower price, even adjusting for currency conversion, than what appears when visiting site.

December 24, 2014
Unprompted review

Reply from lowcostholidays

Hi Tom,

We're sorry to hear that you feel that way. We always try to provide our customers with the best possible deals, so we're disappointed to hear that you don't think so. I hope you have a fantastic trip.

Kind regards,
Wade

Review of Smashinn

Rated 3 out of 5 stars

Got there in the end - with some slight issues

DiveInn / Scubastore is cheaper than others, but the discount came with some issues:

1) I ordered a pair of fins (in stock) which after 48hrs ended up not being available. I changed to a cheaper pair, and after some slight confusion i received a refund for the difference

2) I didn't receive a tracking number until 9 days after ordering due to shipping delays. The shipping was extremely fast however, and less than a week later I had the gear

3) The fins didn't arrive in the colour I had requested. The colour doesn't bother me, but that might be unacceptable to some.

July 27, 2012
Unprompted review

Reply from Smashinn

Hello Tom,
I am Virginie from Tradeinn. We are really sorry for the bad experience you had.
I checked your order and saw that we actually sent you a tracking number on July 23, that is to mean, the day your goods were shipped. It is weird that you did not receive it at the same time.
We do apologize for the problem with the color. Just for you to know, in this case, when we make a mistake and send a wrong color/size/product, the return is at our own expenses.
We will do our best to provide you with a better service next time.
Best regards.