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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Some people appreciate the comfort and fit of the shin guards, mentioning they are soft, light, and easy to wash. A few consumers received their orders promptly and were satisfied with the product's quality upon arrival. Some parents reported that their children liked the guards, finding them suitable for regular use without causing skin irritation. However, a significant number of consumers report issues with orders, refunds, and customer service. Many state that the delivery times were much longer than advertised, with some orders never arriving. Several reviewers mention that the products are shipped from China, which was not clearly stated at the time of purchase. There are also complaints about the quality of the shin guards, with some falling apart after just one wash. Dissatisfied consumers report difficulties in obtaining full refunds and express frustration with the customer service.

Based on these reviews

Rated 3 out of 5 stars

Very comfortable but unfortunately referees are saying they are not up to standard and cannot be worn in matches.

Rated 4 out of 5 stars

Delivery came earlier than expected and the product looks solid.

Rated 4 out of 5 stars

Really good experience. The shin guards fit my son perfectly and they’re easy to wash after training.

Rated 4 out of 5 stars

My daughter loves her new shin guards. She wears them every week and says they feel great.

Rated 1 out of 5 stars

What an absolute joke of a company False advertising False Promises Everything was bad from start to eventually getting my credit 4 weeks after placing my original order - shin pads and an F... See more

Rated 1 out of 5 stars

Ordered on Sept. 14th and regret my decision after I noticed that they're being shipped from China! 11 days later and I get a bizarre message when I look up tracking. It says the following: "The p... See more

Rated 2 out of 5 stars

I ordered two pairs. However, Shindefender only sent me one of them. This was weeks after waiting for the delivery. I complained and they ignored me. I followed up and they finally 'agreed' to look... See more

Rated 1 out of 5 stars

Terrible service. Ordered 24/7/25, arrived 9/9/25. Kept being fobbed off saying order was 'in transit'. I asked for a refund multiple times and was never given one. Eventually another order was raised... See more

Rated 1 out of 5 stars

Definitely don't bother paying for the "priority" delivery.....10 days later and my order still hasn't even arrived with the courier! I was promised they would look into the delay but nothing has come... See more

Rated 1 out of 5 stars

I find it disingenuous that they neglect to mention that they're a Chinese company anywhere on their site, as if they're hiding that fact. I read some reviews only after purchase, and minutes later de... See more

Rated 1 out of 5 stars

Really long shipping! Ordered this product spent $70 for two shindefender guards purchased on 8/1/2025. I have NOT received the product it is now 9/1/2025! One month for shipping is crazy! Reached ou... See more

Rated 1 out of 5 stars

Whilst the product is good, delivery is terrible. Pointless paying for faster delivery. One week, and still waiting. Second time ordering - outgrowing the first pair. Had hoped the delivery delays wer... See more

Rated 1 out of 5 stars

Are not shipped from UK, so do not arrive in the advertised time scale. It's 4-6 working days, but only once they arrive in the country! Did not even arrive initially, but my correspondence was ignore... See more

Rated 1 out of 5 stars

Drop shipping from China but does not state that anywhere. Don’t get back to you, even tried to contact via Instagram. Found much better quality with another company and they arrived in 3 days.

Rated 1 out of 5 stars

Like many others, was sucked in by the reviews on the website and Facebook ads. Avoid this company. Shinpads take ages to arrive from China, and when they do, they offer very little protection and f... See more

Rated 1 out of 5 stars

38 days and still no shin guards. Communication with Nikki is extremely slow - no delivery. No refund. Ordered two pairs. This company is a scam.

Rated 1 out of 5 stars

I believe this to be a scam. Item ordered 2 weeks ago and no change to order status since. You try tracking it and the status remains “preparing to ship”. I contacted customer services who are s... See more

Rated 1 out of 5 stars

They looked promising when they arrived and the son was excited to use them. Used once and the feedback was they were comfortable. Unfortunately, they were put in the washing machine, only at 30 which... See more

Rated 1 out of 5 stars

Been waiting for the order since the 21st, custom support is no help and doesn’t answer questions. We still have no idea what’s happening as all we keep getting is “order is being processed”.

Rated 1 out of 5 stars

Placed an order on Facebook and thinking they were legit based on comments but come to find out they’re probably all made up by them! Placed an order for two pairs and never received my order. Do not... See more

Rated 1 out of 5 stars

I placed an order on the 4th November for some shin guards for a Christmas present. They didn’t arrive. After chasing up multiple times I received an email on the 7th January stating that my order had... See more

Rated 1 out of 5 stars

FAST & FREE UK DELIVERY IN 4-6 DAYS What a joke!!! over 14 days ago i ordered the mat and still it hasnt arrived despite numerous emails to customer support...... numerous replies "waffling" is proba... See more

Rated 1 out of 5 stars

Wish I checked trustpilot before ordering! Purchased items in August and still no sign of them. Order status ‘shipped’ Evri is still ‘expecting’ the items. Avoid at all costs !

Rated 1 out of 5 stars

Paid for past shipping - "priority handling" as they called it. Not dispatched after 3 days and no answer to my emails. Surprise surprise after checking in more detail the company are based in China... See more

Rated 1 out of 5 stars

Shocking. Item never arrived. Customer serviced just fobbed me off with an ‘it’s in transit’ email. £30 out of pocket and missing a present for my daughter’s birthday. It isn’t clear on the website th... See more

Rated 1 out of 5 stars

Never arrived. Said free uk shipping 4-6 days. I chose the more expensive option, expecting them to be here sooner. Not only have they not been here sooner they've never arrived. Absolute scam and to... See more

Rated 1 out of 5 stars

No order confirmation or order number sent. When queried by email they take days to respond and then say they cannot trace the order without order number. Even after sending proof of payment they... See more

Rated 1 out of 5 stars

Do not use this company. The products took over 4 weeks to arrive for starters and on their first wash, they have disintegrated in the machine and are now just a sock filled with loose bits of foam. T... See more

Rated 1 out of 5 stars

I have been trying to return my items - offered a 30% partial refund as a trade off for not returning items. Naturally I want a full refund for the items i don’t want and wish to return. Told it will... See more

Company replied

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY! They will scam you out of your money. The product is not safe for children anyway. They pose as a US company but drop ship their products straight from China. Customer Se... See more

Rated 2 out of 5 stars

Bought these for my son. The product is fine however they’re literally just drop shipping them from China. It took 7 days for me to receive my delivery. They cost £2 to buy on SHEIN, so this compa... See more

Rated 1 out of 5 stars

I wish I would have looked up the reviews before buying this product. Shipping is slow and customer service is terrible. My kids thought the shindefenders were uncomfortable and way too small. They... See more

Rated 1 out of 5 stars

I ordered 3 shin guards and 2 ankle guards for my 6- and 11-year-olds. Shipping took forever, and once they arrived, my kids couldn’t even get them on or off without my help—and they hated how uncomf... See more

Rated 1 out of 5 stars

This is the most rubbish quality shin pads ever!!!! You could easily buy this off of temu for £1 instead they charge you £25 , which is honestly a joke. I would love to have my money back as this is a... See more

Rated 1 out of 5 stars

This company is a scam! A month after I placed my order they emailed to say that they couldn’t ship my order because I did not input my street address, that I needed to provide it before they could sh... See more

Rated 1 out of 5 stars

DO NOT BUY! Ordered on 30/8 and still not received. Contacted customer service and Nikki said she’d track and get back to me. Never heard back and still no order. SCAM!

Rated 1 out of 5 stars

My son enjoyed these shin guards and they fit well but only lasted 2 weeks. No response to contact form via website or messenger and blocked on Facebook when I left a comment asking to be contacted.... See more

Rated 2 out of 5 stars

Purchased 2 pairs of the Shindefenders as Christmas presents for my kids. Recently washed one pair, as instructed on the product, in a cool wash, to find the product has disintegrated and does not ser... See more

Rated 1 out of 5 stars

This company a scam! We tried to return the shinguards because they were too small and here is what they wrote after I asked for a full refund: I'm pleased to inform you that we have just processed... See more

Rated 1 out of 5 stars

Delivery took several weeks. Once arrived, shin pads disintegrated after the first wash rendering them useless. I contacted Shin Defender asking for a refund, however, I was offered a 30% partial re... See more

Rated 1 out of 5 stars

I purchased ShinDefender shin guards for my 9 year old son. We loved the compression style and initially thought these were the best shin guards until after a few washes and 1 shin guard started to b... See more

Rated 4 out of 5 stars
Verified

Nice experience overall. Product arrived quickly and seems well made. Would order again.

Rated 4 out of 5 stars
Verified

Good company to deal with. Everything arrived on time and as expected. The guards fit well and my daughter’s happy.

Rated 4 out of 5 stars

Everything went smoothly. The guards are soft and light, and delivery was on time.

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Company details

  1. Sporting Goods Store

Written by the company

We offer innovative shin guards that combine advanced protection with modern design, ensuring top performance and safety for every athlete.


Contact info

3.1

Average

TrustScore 3 out of 5

130 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 2% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Terrible service, long delays, poor customer service. AVOID.

Terrible service. Ordered 24/7/25, arrived 9/9/25. Kept being fobbed off saying order was 'in transit'. I asked for a refund multiple times and was never given one. Eventually another order was raised and this took over 3 weeks to arrive. Awful stressful experience as was a gift for my son's birthday. Would not recommend this company and would never buy from them again.

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

Drop shipping from China but does not…

Drop shipping from China but does not state that anywhere. Don’t get back to you, even tried to contact via Instagram.
Found much better quality with another company and they arrived in 3 days.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Good products.

The despatched was a bit slow however, at the end turned all pretty well. My son loves them 💙. Good quality in both products (griping socks and shinpads). I will definitely buy again.

September 2, 2025
Unprompted review
Rated 1 out of 5 stars

Would NOT recommend!

Really long shipping!
Ordered this product spent $70 for two shindefender guards purchased on 8/1/2025. I have NOT received the product it is now 9/1/2025! One month for shipping is crazy! Reached out to their support team twice who said it is at local office and should be delivered soon! Asked twice - where are the shin guards? We had to purchase different shin guards since our son’s soccer starts this week. Very disappointed, asked for refund and no response- would NOT recommend this product based on shipping and customer service experience.

August 30, 2025
Unprompted review
Rated 1 out of 5 stars

I find it disingenuous that they…

I find it disingenuous that they neglect to mention that they're a Chinese company anywhere on their site, as if they're hiding that fact. I read some reviews only after purchase, and minutes later decided to cancel my order. Their customer rep (based in a different hemisphere given the response times) said they were working on canceling, and after a week of correspondence, said my order has already shipped and cannot be canceled, even though the link provided shows it's still processing and not in transit. They've now stopped responding to my emails and it's unclear if the order will actually be shipped, but I already disputed this charge with my bank. Lesson learned.

August 17, 2025
Unprompted review
Rated 1 out of 5 stars

AWFUL RETURN POLICY!!! USA BUYERS - BE AWARE!

I ordered 3 shin guards and 2 ankle guards for my 6- and 11-year-olds. Shipping took forever, and once they arrived, my kids couldn’t even get them on or off without my help—and they hated how uncomfortable they felt. That’s fine, not every product works for everyone. But when I asked for a refund the SAME day it was delivered, I’ve now been stuck in a week-long back-and-forth (5 emails) with them refusing a full refund. Instead, they keep pushing me to keep the product with “offers” of 35%, 50%, now 75% off. My kids will not use these, and I don’t want to keep them.
Buyers in the USA beware: if it doesn’t fit or you don’t like it, getting your money back is nearly impossible.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Notice a fair few negative reviews for…

Notice a fair few negative reviews for Shindefender, but my experience has been really positive one. The wrong size was sent by mistake initially. I then contacted customer service to let them know. I had a response within 24 hrs apologising, and told me the correct size had been posted and included keep the first pair. Only slight disappointment was the arrival time of around 10 days, but I wasn't in any great hurry and expect this with items coming from abroad. Special mention for the Customer service rep 'Nikki' who dealt with my issue quickly and efficiently. Thanks

August 22, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t fall for the dream

Don’t fall for the dream. We did. It looks great online and you fall for buy with confidence. We ordered over a week ago. They are not uk based. No phone number. What they fail to forget is when buying for a child is they want it here and now. They can’t wait a week.

Shin defender need to get some proper defence.

August 14, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY! They will scam you out of your money. The product is not safe for children anyway. They pose as a US company but drop ship their products straight from China. Customer Service is manipulative and harrassing.

August 12, 2025
Unprompted review
Rated 1 out of 5 stars

Paid for past shipping

Paid for past shipping - "priority handling" as they called it. Not dispatched after 3 days and no answer to my emails. Surprise surprise after checking in more detail the company are based in China

Rip off - do not order from this company

August 14, 2025
Unprompted review
Rated 1 out of 5 stars

Not arrived and no support

Been waiting for the order since the 21st, custom support is no help and doesn’t answer questions. We still have no idea what’s happening as all we keep getting is “order is being processed”.

August 3, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY THIS ITEM!

This is the most rubbish quality shin pads ever!!!! You could easily buy this off of temu for £1 instead they charge you £25 , which is honestly a joke. I would love to have my money back as this is a complete scandal. For any buyer, I recommend to NOT BUY THIS ITEM, as you will get completely scammed.

July 30, 2025
Unprompted review
Rated 2 out of 5 stars

Dropshipped and marked up massively

Bought these for my son.
The product is fine however they’re literally just drop shipping them from China. It took 7 days for me to receive my delivery. They cost £2 to buy on SHEIN, so this company are just drop shipping and marking it up massively!

I respect the hustle but wish I’d checked to see how much they are elsewhere before buying. Parents look elsewhere before buying. They’re even on Amazon for £8!

July 7, 2025
Unprompted review

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