mystic37e

No order confirmation or order number sent. When queried by email they take days to respond and then say they cannot trace the order without order number.
Even after sending proof of payment they still deny my order claiming it was ordered via an ebay company and not them. After numerous emails the product eventually arrived well outside their quoted delivery time and is of the poorest quality and can be bought elsewhere at a a fraction of the cost. Return costs to China have to be paid if you want a refund.
Avoid this company at all costs. Wish I had read Trustpilot reviews. So many 1 star reviews.

I purchased my Intu 4-way Form tap in August 2021.
First of all, let me say that although I have ultimately been disappointed with my tap I have always received good service from all at Intu Taps.
Today it finally went in the bin, and I won’t be getting another. Here’s why:

1. It’s important to realise that this is NOT a ‘boiling water’ tap as they are often marketed as, but a very hot water tap. 97 to 98 degrees max. Instant hot water is very useful in the kitchen, but I believe that a cup of tea needs to be brewed with boiling water and this tap cannot provide that so don’t junk your kettle!
2. The tap spits droplets of very hot water so you need to take care.
3. It’s easy to forget that the outlet pipe still contains very hot water after use which must be flushed out before allowing it near your hands. Too easy to scald.
4. It leaks a small amount of water every time it’s turned off and the heater reheats.
5. Intu recommend changing the filter every six months which at £39 is expensive.
6. The tank is not well enough insulated and I feel a lot of energy is being wasted in lost heat.
7. The first problem after just a week was a leaking tap necessitating a replacement. Intu provided an upgraded tap promptly and without a problem. However, the re installation of it was awkward and time consuming as the tank and the plumbing had to be removed, modified and refitted.
8. Next fault was a failure of the display on the heater unit. Again, Intu were helpful although I had to remove and package up the faulty unit and return it prior to an upgraded replacement being supplied. More plumbing to remove/ refit and associated disruption.
9. About 6 months ago and out of warranty the flow rate became less and less, and I noticed water leaking from the base of the heater. I removed and dismantled it, to find a ruptured plastic expansion vessel. £50 for a replacement from Intu. More disruption to kitchen.
10. All OK for another few months until another water leak. This time found to be from a sensor in the base of the heater tank which proved impossible to remove and re-seal, so that was the last straw. I haven’t even considered installing a new tank. I’m done with it.
To summarise: It’s not a bad tap and the company are always helpful, but I feel the product, especially the heater tank, should have had more development before being placed on sale. As a lifelong engineer I found the internals not really robust enough to withstand years of trouble-free domestic use. I continue to use the tap as a normal 3 way tap but with a larger and more efficient filtration system that lasts for a year and costs less than £20.
There are other hot water/boiling water taps on the market and I am not sure if they are better or worse than this one. My daughter has a Quooker tap which is purported to be an actual boiling water tap but the heater in that has recently failed also.

Item delivered was a poor quality Chinese product widely available elsewhere for a quarter of the price. Far different from the precision device the advertising had led me to expect. Upon asking for a full refund and return I was offered 15% refund and keep the product which I refused. Then an offer of 30%, then 50% which I also refused. The only way I could get a full refund was to return the item to China, at a cost of more than the 50% refund which made absolutely no sense. So I was forced to accept the 50% and keep the piece of rubbish at twice the cost I could have bought it elsewhere. I just wish I had searched out reviews for this company before buying. It seems my experience is frequently repeated. I suspect it's merely an arm of a Chinese import company which then sells rubbish products through a UK front at vastly inflated prices. Avoid at all costs. I can at least report that they actually did refund my 50% without delay.

Great service from Ash. On time, careful and respectful of our property. And the washing machine is great as well!

In common with others I ordered a bike in the lock down with the promise of delivery by 28th August. This was then changed to 16th October with the offer of a refund if I wished to cancel. I cancelled the order on 7th August but am still waiting for a refund. They don't answer emails and their customer service phone lines are supposedly closed because of corona virus.
What a shambles of a company. They weren't great before being taken over but now they're even worse. They have taken thousands of customers' money for orders they knew they could not fulfill. I will never shop with them again and I am sure neither will many others.

Terrible service. They subcontract repairs to local operators without telling you and take payment before the visit. I booked an appointment on line to repair my fridge freezer for a date which was not honoured. A repairer came the day after and said it needed a new part which he would order. A week later after no contact whatever, all I am told is that the part is on order and they have no idea when it will arrive. The repairer seems to have zero communication with Repaircare leading to long delays and no updates for the customer, who it seems doesn't matter once they have your money. I will never, ever use this company again and I advise you not to as well.

A very difficult company to deal with. Hard to find contact numbers or email where you can actually discuss your problem. The app is useless. The property and owner was fine. No problem at all with that.

HomeAway take your payment and security deposit a month in advance, which also includes a large commission that the owner never sees. Then, even when the owner refunds your damage deposit in full almost immediately, it still takes weeks to receive it from HomeAway. In fact, at the time of writing and in spite of "promises" from HomeAway customer support I have still not received it after 17 days.
They trot out the excuse about it taking 'up to a week' after they have refunded the amount before it appears in your account. What rubbish! Banking transfers take minutes these days as we all know. They are using the deposits from numerous bookings and hanging on to them as long as they can to boost their cash flow. It seems to me to be a very fragile business model that needs to use the security deposits of customers in order to trade and I doubt it is sustainable. I cannot possibly recommend this company and I urge all other prospective customers, both owners and users to think carefully before using them.