Ben Parris

I collect cookbooks and this is the first time I have ordered from Away with Media. It will also be my last time. I ordered 3 copies of the same book for myself and colleagues which were discounted but sold as new. Promoted by the author on Instagram as "only 20 left" I have so far received 2 of the 3 books and they are both damaged, and were damaged before being sent out as the outer box has no sign of damage. I was told I could return them for a refund but having already spent £10 on postage and no offer of return postage by the vendor I wont be further out of pocket. I wouldn't order from them again. Very poor quality and customer service

Paid for past shipping - "priority handling" as they called it. Not dispatched after 3 days and no answer to my emails. Surprise surprise after checking in more detail the company are based in China

Rip off - do not order from this company

Hi. I would like to make a formal complaint about the poor customer service I have experienced in store at Guildford.

On the 22nd July my Mum and 6 year old son purchased a remote control car from your store in Guildford. When they got back to my Mums house and added batteries it didn't work, so returned the item to the store the next day and it was exchanged without an issue.

After a week of using the car at home my son gave it to me saying it was going around in circles and the wheels wouldn't straighten up after turning. As this was purchased with my Mum, she had the receipt so I asked her to return it for a refund as this was the 2nd toy and there was clearly an issue.

When my Mum went to the store the manager (kelly/Kerry) was quite rude and blamed the "pound land batteries" that were in the car explaining that we should use the batteries sold from The Entertainer and not cheap ones. She swapped them over and drove the car around saying "its fine now", gave it back to Mum and told her to make sure she purchases the batteries from The Entertainer. Mum said the manager was rude, argumentative and kept going on about Poundland batteries. For reference - the batteries were Panasonic branded and I actually get them from work. I don't work at Poundland!

The Entertainer batteries were left in the car and given "as a gesture of goodwill"

The following week when Mum told me about her experience and the attitude of the manager Kelly, I took it "with a pinch of salt" and thought maybe she was over exaggerating. I picked up the car, turned it on and it immediately did the same thing. The wheels turned and then locked in place. I asked her if she would take the car back again and she refused to go again as she didn't want to deal with the manager. Just for context, my Mum is 71 years old. She doesn't need or want the hassle of dealing with attituded from someone over replacing or refunding a car with £15.

This is where I stepped in. I called the store and asked politely to speak to the manager as I wanted to check what was said for clarification. I spoke to Kelly and she remembered the conversation with Mum and she immediately started telling me about the Poundland batteries etc and that the car worked fine saying she couldn't replicate the fault. Her tone and nature over the phone was quite aggressive which got my back up. We ended up having a heated discussion with her demanding my Mum came in again and she would inspect the car but wouldn't assure me we would get a refund. I explained quite clearly that a 6 year could identify that there was an issue with the car, i also could replicate the issue and that I wanted a refund without any issues which couldn't be guaranteed.

I was absolutely gob smacked at her tone. Mum was right, she was unhelpful, aggressive and argumentative. I told her I would bring the car in and speak to her in person.

Fortunately for Kelly she wasn't in this morning when I took the car back - however it seems her attitude has rubbed off on her staff as they were equally as argumentative.

I explained that the car has been replaced already (showed both receipts) and demonstrated the wheels locked into place, the car had already been taken back to the store, the batteries were blamed, they were changed "as a gesture of goodwill" and that the car still had an issue. To my amazement the guy behind the till said he needed to check the batteries!!!

He then opened the car, took the entertainers batteries out of the car, opened a fresh packet of batteries, put them back in, checked the car and agreed that there is a fault.

I argued with him because both gentlemen behind the tills mentioned the batteries. I explained that there is nothing on the manufacturer's instructions to say use xxx brand of batteries. Why are they arguing over it when I had already explained that they had been replaced and they could see that, only to replace them and check again. Begrudgingly I got my money back - but it was like he was giving it to me out of his own pocket!

There is clearly a culture of very poor customer service in this store. This isn't acceptable and I would like this to be dealt with by someone at a higher level. The manager has an appalling attitude - and to make things worse it appears its the same with her colleagues.

I look forward to hearing your comments on this in due course

I needed come cash for a stock purchase last minute and took the opportunity from YouLend. Very quick application and the cash was in my account the same day. Good rates and would highly recommend

Moanolo was a great help in securing finance for my Model 3 Tesla. The application and pay out was completed quickly and communication was clear throughout.

Highly recommend Zuto for finance and if you want professional customer service then Manolo is your man!

Thank you

One of the first customers in this morning. Changing rooms are filthy again, as they are most weekends. Talcum powder all over the floor, ants in the drains, floor hasn't been deep cleaned for ages, turds in an unflushed toilet. Mens toilet stinks. The whole place is let down by a lack of regular cleaning. The whole changing room area needs a thorough jet wash and a cleaning schedule in place as its clearly not cleaned or checked prior to closing the doors at night

Do not buy from this company. Thier reviews are fake, they will take your money and refuse a refund within the time scale of thier terms and conditions. The speakers are rubbish, tinny and the sound is very poor. Customer service is terrible and it took me three weeks to get my money back. Don't be fooled by any review out there, it's a scam!

I tested positive after purchasing this late one evening after seeing the advert on Instagram. I had no symptoms whatsoever. Naturally I was shocked and worried, sent my doctor an email and had to had to get a 2nd test. That also came back positive, I have been to see a doctor and after getting some blood tests and further urine tests, its thankfully not cancer but still needs to be treated. If I didn't do the icletest I wouldn't of known a thing!

Great bank account provider. Quick application, speedy delivery of card, great app which is easy to use and categorise payments. Very happy with the service so far and glad I chose Tide

Popped in on Friday to buy a new putter. I have been in a few times and both David and Trevor are always on hand to help out, equally they will leave you alone if you just want to have a nose around the store.

Ended up buying a scotty cameron fastback and very happy with the service as always

On a lighter note - should of got it from Amazon as they are only £272 rather than £329 in American Golf - thats a substantial saving. Obviously checked with the price match and this must be done before purchase and only against selected retailers so pretty pointless advertising this on your website.

Not a gripe against the store, more the policy of the company

Saw an advert in a golf magazine and signed up immediately. Makes so much sense to have all my equipment insured plus peace of mind in case of any accidents. I have had to clarify some details via email and I received quick and clear responses. Free gifts arrived very quickly and glad I chose Golf Care