Chris Caines

Whilst the product is good, delivery is terrible. Pointless paying for faster delivery. One week, and still waiting. Second time ordering - outgrowing the first pair. Had hoped the delivery delays were a one-off, but it seems to be their normal. They even ask for "patience"!

AVOID Reskin of other fake websites.
This is the same as Cara Jerseys. Don't provide any order confirmation, site closes down within a week, no contact. AVOID

Code didn't work
Every time I have emailed to let them know that they have provided the wrong code, they have simply resent the original incorrect code. Automated replies. Still no functioning radio.

14 working days after reporting that my order had foreign plastic bits within the product, they are still yet to resolve. Their investigations, by their own timelines, take 2-3 days. They have said they have escalated. But still zero resolution and nothing but templated responses from the team. Will not be ordering from them ever again if this is how they fail to resolve an issue. No refund, no replacement, no resolution. It's negligent.

Exception service... again
Thomas called as he arrived but I was 10 minutes away. I told him the locking wheel nut was on the drivers seat and the car unlocked, and he asked whether we were happy for him to continue replacing the tyres, confirmed which ones, and by the time I was back he'd finished. We spoke about the damaged tyre, gave me the other replaced and legal tyre as a spare, and was done.
Wouldn't think about using anyone else.

Quality you expect from Made.com but at a really reasonable cost. Brilliant.

More convenient, much quicker, and a nice bloke
First experience of using this company and they were faultless. Not sure why I haven't done this before. I didn't have to drive anywhere, I could carry on with working from home, and within no time at all he'd fitted the new tyres, had a quick chat, and he was on his way.