Notice a fair few negative reviews for Shindefender, but my experience has been really positive one. The wrong size was sent by mistake initially. I then contacted customer service to let them know. I had a response within 24 hrs apologising, and told me the correct size had been posted and included keep the first pair. Only slight disappointment was the arrival time of around 10 days, but I wasn't in any great hurry and expect this with items coming from abroad. Special mention for the Customer service rep 'Nikki' who dealt with my issue quickly and efficiently. Thanks