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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express significant dissatisfaction with various aspects of their purchase. Many consumers report issues with the delivery service, noting delays and, in some cases, complete non-arrival of their orders. A strong consensus exists regarding problems with orders, as people frequently mention missing items or receiving incorrect products. Additionally, a significant number of reviewers are dissatisfied with the refund process, describing difficulties in obtaining their money back. The customer service experience is also a sore point for many, with reviewers citing unhelpful or unresponsive support staff. The sentiment around the product quality is mixed, with opinions varying widely. Some people find the product satisfactory for their needs, while others express concerns about its durability and level of protection. However, there is a strong consensus that the product is not worth the price.

Based on these reviews

Rated 3 out of 5 stars

Very comfortable but unfortunately referees are saying they are not up to standard and cannot be worn in matches.

Rated 2 out of 5 stars

I ordered two pairs. However, Shindefender only sent me one of them. This was weeks after waiting for the delivery. I complained and they ignored me. I followed up and they finally 'agreed' to look... See more

Rated 2 out of 5 stars

Bought these for my son. The product is fine however they’re literally just drop shipping them from China. It took 7 days for me to receive my delivery. They cost £2 to buy on SHEIN, so this compa... See more

Rated 2 out of 5 stars

Feel good to wear, good level of protection. UNWEARABLE AFTER WASHING as all the hexagons moved out of place!

Rated 1 out of 5 stars

What an absolute joke of a company False advertising False Promises Everything was bad from start to eventually getting my credit 4 weeks after placing my original order - shin pads and an F... See more

Rated 1 out of 5 stars

Ordered on Sept. 14th and regret my decision after I noticed that they're being shipped from China! 11 days later and I get a bizarre message when I look up tracking. It says the following: "The p... See more

Rated 1 out of 5 stars

Terrible service. Ordered 24/7/25, arrived 9/9/25. Kept being fobbed off saying order was 'in transit'. I asked for a refund multiple times and was never given one. Eventually another order was raised... See more

Rated 1 out of 5 stars

38 days and still no shin guards. Communication with Nikki is extremely slow - no delivery. No refund. Ordered two pairs. This company is a scam.

Rated 1 out of 5 stars

Definitely don't bother paying for the "priority" delivery.....10 days later and my order still hasn't even arrived with the courier! I was promised they would look into the delay but nothing has come... See more

Rated 1 out of 5 stars

Whilst the product is good, delivery is terrible. Pointless paying for faster delivery. One week, and still waiting. Second time ordering - outgrowing the first pair. Had hoped the delivery delays wer... See more

Rated 1 out of 5 stars

I find it disingenuous that they neglect to mention that they're a Chinese company anywhere on their site, as if they're hiding that fact. I read some reviews only after purchase, and minutes later de... See more

Rated 1 out of 5 stars

Really long shipping! Ordered this product spent $70 for two shindefender guards purchased on 8/1/2025. I have NOT received the product it is now 9/1/2025! One month for shipping is crazy! Reached ou... See more

Rated 1 out of 5 stars

Drop shipping from China but does not state that anywhere. Don’t get back to you, even tried to contact via Instagram. Found much better quality with another company and they arrived in 3 days.

Rated 1 out of 5 stars

Are not shipped from UK, so do not arrive in the advertised time scale. It's 4-6 working days, but only once they arrive in the country! Did not even arrive initially, but my correspondence was ignore... See more

Rated 1 out of 5 stars

I believe this to be a scam. Item ordered 2 weeks ago and no change to order status since. You try tracking it and the status remains “preparing to ship”. I contacted customer services who are s... See more

Rated 1 out of 5 stars

Like many others, was sucked in by the reviews on the website and Facebook ads. Avoid this company. Shinpads take ages to arrive from China, and when they do, they offer very little protection and f... See more

Rated 1 out of 5 stars

Wish I checked trustpilot before ordering! Purchased items in August and still no sign of them. Order status ‘shipped’ Evri is still ‘expecting’ the items. Avoid at all costs !

Rated 1 out of 5 stars

Been waiting for the order since the 21st, custom support is no help and doesn’t answer questions. We still have no idea what’s happening as all we keep getting is “order is being processed”.

Rated 1 out of 5 stars

Placed an order on Facebook and thinking they were legit based on comments but come to find out they’re probably all made up by them! Placed an order for two pairs and never received my order. Do not... See more

Rated 1 out of 5 stars

They looked promising when they arrived and the son was excited to use them. Used once and the feedback was they were comfortable. Unfortunately, they were put in the washing machine, only at 30 which... See more

Rated 1 out of 5 stars

FAST & FREE UK DELIVERY IN 4-6 DAYS What a joke!!! over 14 days ago i ordered the mat and still it hasnt arrived despite numerous emails to customer support...... numerous replies "waffling" is proba... See more

Rated 1 out of 5 stars

Paid for past shipping - "priority handling" as they called it. Not dispatched after 3 days and no answer to my emails. Surprise surprise after checking in more detail the company are based in China... See more

Rated 1 out of 5 stars

I placed an order on the 4th November for some shin guards for a Christmas present. They didn’t arrive. After chasing up multiple times I received an email on the 7th January stating that my order had... See more

Rated 1 out of 5 stars

Shocking. Item never arrived. Customer serviced just fobbed me off with an ‘it’s in transit’ email. £30 out of pocket and missing a present for my daughter’s birthday. It isn’t clear on the website th... See more

Rated 1 out of 5 stars

Never arrived. Said free uk shipping 4-6 days. I chose the more expensive option, expecting them to be here sooner. Not only have they not been here sooner they've never arrived. Absolute scam and to... See more

Rated 1 out of 5 stars

No order confirmation or order number sent. When queried by email they take days to respond and then say they cannot trace the order without order number. Even after sending proof of payment they... See more

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY! They will scam you out of your money. The product is not safe for children anyway. They pose as a US company but drop ship their products straight from China. Customer Se... See more

Rated 1 out of 5 stars

Do not use this company. The products took over 4 weeks to arrive for starters and on their first wash, they have disintegrated in the machine and are now just a sock filled with loose bits of foam. T... See more

Rated 1 out of 5 stars

I have been trying to return my items - offered a 30% partial refund as a trade off for not returning items. Naturally I want a full refund for the items i don’t want and wish to return. Told it will... See more

Company replied

Rated 1 out of 5 stars

I ordered 3 shin guards and 2 ankle guards for my 6- and 11-year-olds. Shipping took forever, and once they arrived, my kids couldn’t even get them on or off without my help—and they hated how uncomf... See more

Rated 1 out of 5 stars

I wish I would have looked up the reviews before buying this product. Shipping is slow and customer service is terrible. My kids thought the shindefenders were uncomfortable and way too small. They... See more

Rated 1 out of 5 stars

I’m only giving 1 star as I can’t not award any stars. Please just stay clear of buying anything, it’s cheap, badly made and overpriced. It’s shipped from china, does not arrive in 6 days like they cl... See more

Rated 1 out of 5 stars

Scam, scam, scam, avoid, avoid, avoid. I ordered from this company a month ago. The website looked legit. However the shin guards never turned up. When I looked at the tracking, I first became s... See more

Rated 1 out of 5 stars

This is the most rubbish quality shin pads ever!!!! You could easily buy this off of temu for £1 instead they charge you £25 , which is honestly a joke. I would love to have my money back as this is a... See more

Rated 1 out of 5 stars

Shin guards in the UK and Europe should have passed EN/BS 13061. These don’t. Marketing nonsense sold on Insta and Facebook. Website full of “Reviews by Mum” etc. These pads look OK for training i... See more

Rated 1 out of 5 stars

I bought these for both my children who play football, they were used for training and my son was kicked in the shin and they did very little to protect his leg. Wouldn't recommend unfortunately.

Rated 1 out of 5 stars

This company is a scam! A month after I placed my order they emailed to say that they couldn’t ship my order because I did not input my street address, that I needed to provide it before they could sh... See more

Rated 1 out of 5 stars

DO NOT BUY! Ordered on 30/8 and still not received. Contacted customer service and Nikki said she’d track and get back to me. Never heard back and still no order. SCAM!

Rated 1 out of 5 stars

Don’t fall for the dream. We did. It looks great online and you fall for buy with confidence. We ordered over a week ago. They are not uk based. No phone number. What they fail to forget is when buy... See more

Rated 1 out of 5 stars

Title: A Complete Disappointment — Save Your Money I rarely leave reviews, but I felt I had to with this product. I purchased the ShinDefender expecting quality protection, com... See more

Rated 4 out of 5 stars

Great product. We hand wash and let them air dry. They stay where they should. Shipping took longer than expected but pleased with the purchase.

Rated 1 out of 5 stars

My son enjoyed these shin guards and they fit well but only lasted 2 weeks. No response to contact form via website or messenger and blocked on Facebook when I left a comment asking to be contacted.... See more

Rated 2 out of 5 stars

Purchased 2 pairs of the Shindefenders as Christmas presents for my kids. Recently washed one pair, as instructed on the product, in a cool wash, to find the product has disintegrated and does not ser... See more

Rated 1 out of 5 stars

This company a scam! We tried to return the shinguards because they were too small and here is what they wrote after I asked for a full refund: I'm pleased to inform you that we have just processed... See more

Rated 1 out of 5 stars

Delivery took several weeks. Once arrived, shin pads disintegrated after the first wash rendering them useless. I contacted Shin Defender asking for a refund, however, I was offered a 30% partial re... See more

Rated 1 out of 5 stars

I purchased ShinDefender shin guards for my 9 year old son. We loved the compression style and initially thought these were the best shin guards until after a few washes and 1 shin guard started to b... See more

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Company details

  1. Sporting Goods Store

Written by the company

We offer innovative shin guards that combine advanced protection with modern design, ensuring top performance and safety for every athlete.


Contact info

2.9

Average

TrustScore 3 out of 5

120 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 2% of negative reviews

Typically replies within 1 week


Rated 2 out of 5 stars

Only sent part of my order

I ordered two pairs. However, Shindefender only sent me one of them. This was weeks after waiting for the delivery. I complained and they ignored me. I followed up and they finally 'agreed' to look into the delivery. I still haven't received my full order and it's been nearly two months. Poor service and rude customer support.

I'm in the process of following up with a third party as they have still not fulfilled order but charged me in full.

August 31, 2025
Unprompted review
Rated 1 out of 5 stars

This company a scam

This company a scam! We tried to return the shinguards because they were too small and here is what they wrote after I asked for a full refund:
I'm pleased to inform you that we have just processed your 30% refund. You can expect a separate email shortly.
At SHINDEFENDER, we are dedicated to providing you with the best service possible. If you have any questions or need further assistance, please don't hesitate to reach out . We're here to help!
Thank you for your understanding and support. We look forward to serving you!

October 8, 2025
Unprompted review
Rated 1 out of 5 stars

Shin defender - Not Good

What an absolute joke of a company
False advertising
False Promises
Everything was bad from start to eventually getting my credit 4 weeks after placing my original order - shin pads and an Football Aid Trainer
Customer Service not interested
Nothing Malicious just a very bad experience
Will defo not use again
😡😡

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute garbage!

Ordered on Sept. 14th and regret my decision after I noticed that they're being shipped from China! 11 days later and I get a bizarre message when I look up tracking. It says the following:
"The package associated with this tracking number was found to bear counterfeit postage and is now considered Postal Service property under
USPS regulations and will not be
delivered. You are encouraged to contact the sender/merchant and/or your credit card company, as applicable, to seek a refund or other available recourse." Like WTF!!

September 25, 2025
Unprompted review

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