Lak Banwait

Don’t fall for the dream. We did. It looks great online and you fall for buy with confidence. We ordered over a week ago. They are not uk based. No phone number. What they fail to forget is when buying for a child is they want it here and now. They can’t wait a week.

Shin defender need to get some proper defence.

Title: Appalling Experience at Toronto Pearson – Threats, False Claims & A Child in Tears

Our family’s experience with Air Canada at Toronto Pearson (April 14, 2025) was not only stressful — it was deeply traumatic, humiliating, and completely mismanaged from start to finish.

We were traveling with my 69-year-old mother, who recently lost her husband, and my 8-year-old son. After clearing security and paying for an upgrade to Premium Economy for my mother, we were approached by the Gate Lead (Greg), who claimed she might not be able to fly due to visa concerns.

Let me be clear: he was wrong. We provided an official UK Home Office email confirming my mother’s UK residency application was in progress — a valid and lawful basis for travel. Rather than admitting uncertainty, Greg escalated aggressively, told me the captain was “listening in” on our private conversation, and claimed I could be removed from the flight. I later confirmed with the inflight manager that the pilot made no such statement — proving the false intimidation used.

Greg even ordered my 8-year-old son to stand back while he took me aside — my son cried twice, overwhelmed by the fear that he’d be left behind or we wouldn’t fly. What kind of professional thinks it’s acceptable to separate a young child from his parent in this way?

After delaying us so long that we could no longer upgrade our own seats, we were separated from my elderly mother — even though we were willing to pay for the upgrade. Yet Air Canada refused to refund it, stating she “used the seat.” They ignored the fact that their staff made it impossible for us to sit together.

Even more alarming: my boarding pass was never scanned. I was simply waved through — no beep, no confirmation, no record. That is a security risk. And just moments later, I witnessed a passenger being removed from our London flight because they had mistakenly boarded a plane while meant to fly to Dubai.

So let’s recap:
• I’m accused of being a “security risk,” yet no law enforcement is called, no further action taken.
• But a completely wrong passenger boards the wrong international flight — and that’s somehow overlooked?
• My child is distressed, my mother is mistreated, and Air Canada’s response? A templated email brushing us off.

This wasn’t just poor service — it was a total failure of procedure, compassion, and common sense.

I have filed formal complaints, escalated to the Canadian Transportation Agency, and will continue pursuing this until accountability is served. Air Canada did not just ruin a flight — they created trauma in what was meant to be a healing journey.

Travelers, be warned: if this can happen to a calm, respectful family with documentation, it can happen to anyone.

These review is factual and the truth. I would never write this on a review site but the fact that my son is still in a state 24hour after we arrived and the reply from air Canada is not acceptable.

Well I think after alarm bells started to ring last night and now reading all this.
Ok I agree now I been scammed approx £500.00. 2 lots of tickets, 2 separate games.

Just did not think any thing of it. Seemed to be quite smooth. Did find it odd as site was very simple. Any how I won’t get my money back that’s for sure. Lucky for some they used a credit card. This is completely out of order. My son is 7 years old And this was his first Arsenal game. Shame on the people behind this.

Most people here didn’t look to check trust pilot or any site. In the moment the opportunity is there we just don't think.

Complete scam. Sone one knew how to get rich this Xmas.

What went wrong?
Lack of communication after a complaint.

What can they do improve?
Support customers who use the platform and audit their auctioneers on the platform so that no one ever losses money on products which are not even worth the paper it’s written on.

Advice:
1. Any one looking to buy a vehicle should use trust pilot and any review sites before making a purchase. You be surprised and horrified after I noted what was so so true about a recent purchase.
2. Check the vehicle over and list any thing wrong with it and compare to description.
3. Read the auctioneers terms and conditions as bid spotters terms are different and can be misleading and you will get stuck.
4. Don’t buy a vehicle or product which continually appears for sale again and again. There is a valid reason for this as I have now worked out why.
5. If a description in the terms and conditions states private plate is not included. Don’t touch it. If it states images are used as an example or similar don’t touch it.

There is a huge list. I will never mention the auctioneers details where I had an issue as bid spotter should take some accountability. Having to loose the amount of money I did in this current climate is totally unethical. I would never want any one else to loose money.

Advice.
Buying from an auction is a huge risk. Please do your home work. Do not risk a deal. Not worth it.

Bid spotter needs to respond. They have no customer service experience.

Tried to pay. Can’t pay online.
Tried calling. Can’t accept my ref no.
No number on website. And then you get fines and letters for non payment. Why not just have back details. May our life easier. It’s day light robbery. Get fined as their systems don’t work.