Phil Turner

Great service, regular communication and the finished work is amazing. Will be using Axioma again for sure.

Great service, always early within the allocated time slot.

Purchased 2 pairs of the Shindefenders as Christmas presents for my kids. Recently washed one pair, as instructed on the product, in a cool wash, to find the product has disintegrated and does not serve purpose. Contacted the company in China, to be told it should be hand washed. Ok, this wasn’t mentioned on the care instructions. However I had purchased another pair in the mean time. Asked about returning or a refund only to be offered 30% refund. Save yourself time and effort and avoid these cheap Far Eastern rubbish.

Had a delivery issue that was resolved quickly and efficiently. Will be ordering again.

Professional and courteous, that’s how it’s done.

Great service, very polite man delivered my kicks.

Great service, swift delivery.

As expected the T-shirt is good, maybe slightly lesser weight than I would have preferred but it’s all good and fits. Thank you. Will be ordering again. Delivery time was ok but not too quick.

Ordered a pair of shoes and paid for standard delivery. The delivery went “missing” via Yodel and nobody seems to know where my order is. I am receiving 2 updates per day which is unsatisfactory considering the situation. There is no urgency or customer service. Just been told to wait another 48 hours for Yodel to “investigate” why not send me another pair to keep the customer happy? Very poor customer service.

2 very polite and helpful fellas. Thank you.

I guess the experience was OK but I have yet to be informed about my big win. No feedback as yet.. Bella and whistles are beautiful but keeping you up to date makes you feel the love.

Attempted using the App chat, waited too long. Decided to call, press this press that, again, too long. With a company making billions in profits why not provide your spending customers with a service that works. Attempting to ‘streamline’ calls does not work. Clever wording does not work. Talking to people works. Very poor service.

Easy peasy lemon squeezy

Great support from the team. Also a very good product so far. Only had it a week.

Top notch service. Miss the usual driver but the team are great! Thank you.

From communications to quick support. This is what you expect in 2021. Thanks for your assistance.

Great, friendly service, thank you.

Furniture Village
Our BOSTON concrete top bar table, purchased from Croydon in April 2019, collapsed in May 2021.

We contacted the store of purchase via email with photoas of the damaged goods and they ordered replacement table, advising an approximate 6-wk delivery.

6 weeks came and went and the store contacted us to advise that the range had actually been DISCONTINUED and we were welcome to visit the store to find/order replacement goods.

Collection of the damaged, faulty goods was arranged and fulfilled in August 2021 - Furniture Village Croydon are in possession of our goods.

We ordered a new dining table + chairs in August 2021 and were given a Oct 2021 delivery. Last week the store emailed to advise that the goods were not likely to be delivered until DECEMBER.

At this point we were exasperated and requested a refund. This seems just as difficult as receiving goods.

The Customer Service lady Annabelle Natale has zero customer service skills - she is unfamiliar with her clients' cases and is very useless quite frankly. The store manager Chris has stepped in and he is just as useless as he has been unable to confirm a definitive amount we are due.

SO I write to you in the hope that Head Office may be able to step in and restore our confidence in Furniture Village, because at this rate we are VERY UNLIKELY to return to store.

Always an exceptional service, happy and polite. Thank you again.