Just the most appalling customer service anyone could ever imagine. How do they still exist. Would not answer questions, referred to spurious legislation, but would not tell me which laws. Just avoid... See more
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Company details
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Prudential plc is a British multinational life insurance and financial services company headquartered in London, United Kingdom.
Contact info
Laurence Pountney Hill 5, EC4R 0HH, London, United Kingdom
- prudential.co.uk
Hasn’t replied to negative reviews
Still not been paid out after 2 months…
Still not been paid out after 2 months - they say they have but it’s not in my bank account - they are shocking
Wouldn’t even give 1 star
Wouldn’t even give 1 star. Shambles of a company. Contacted me 2.5 years AFTER my mum passed about her pension, delay so they don’t have to pay easier getting blood from a stone. Cause distress and upset and all members of staff incompetent. Avoid at all costs!!!!
I paid rent i have ledgers proving it…
I paid rent i have ledgers proving it was paid and it was paid directly from odsp to them and they filed a false claim and must have paid the judge as I have all the profe of rent paid but yet they got there ruling in there favor had to pay the judge these people are stealing from the disabled and throwing them to the street that's my situation these people are scum scum lords
Imperial ŵave's expertise was a…
Imperial ŵave's expertise was a lifesaver! They helped me recover my funds when I thought all hope was lost. I highly recommend their services.
Never Ever Consider This Company
As a trustee on my Mother’s account, I have been attempting to change a bank account where her monies are sent for 6 months. Beyond frustrated. 5 calls so far this month but today yet again the “system is down”. The customer service agent suggested calling again to see if I reached someone whose “system is up”. No such luck it was suggested I call back “later this week” or “next week”. I have filed a complaint already and totally endorse all other reviews. If I could remove the Trust we have with this company, I would.
Again not able to give this awful…
Again not able to give this awful company 0 stars. Rude staff poor communication,tell you one thing by letter and another over the phone feel like just shredding their correspondence and walking away but my parent probably paid them loads over the years so better try and respond.
Failure to recognise and underatand HMRC forms
This is an organisation that upon receipt of an IHT423 form - a request that monies be paid from an estate to HMRC to meet an Inheritance tax bill then response with a letter to the wrong address, and with no recognition of the IHT 423 process. Then when you try and call this company you find you end up speaking with individuals who have no understanding of what an IHT423 is never mind how the process works. And 6 working days on still no response to a customer complaint
In 2021 I got a letter off the…
In 2021 I got a letter off the Prudensial pension plan coming to an end and asking me what I wanted to do I was 66 so I said I would take the money but not as easy as that you can take a quarter tax free or u will pay tax on it all, it was you so obvious the did not want me to draw it all out anyway with covid no staf under trained staff things get lost in the post not listening to a word I said they wanted me to reinvest with them any way after nearly 4years of twoing and frowing nothing so I got in touch with in Ombusman with in 10 days the money was payed in to my bank it Was £16,885 but only got £12.470 after tax my argument is that nearly 4 years wasted I could of had that money in a Isa and got 5.5% £1800 Yet the Ombusman does not seem to agree so I have now gone to the BBC Television so anyone out there come forward if had the same problem the watchdog would take it on if there was enough numbers, The tax is not there fault, - but not letting me getting my money for nearly 4 years. As I said this was from 20/07/21 untill now I got the impresson the Ombusman works for them he seem to take everything personal and its still going on 7 months later the experience is still going on
Just when I thought the Prudential…
Just when I thought the Prudential couldn't suprise me anymore with their useless service they contact me a full year after my pension started offering me compensation for my complaint.
There had been no contact in-between or any updates.
Avoid this company or move your money somewhere else.
All the complaints online are true
After the death of my father, my sister and I have been requesting the payout from Prudential of a Whole Life Assurance plan set up in 1974 for my mother. They've used the joint LPA details, Probate (not relevant), and 'missing documents' to avoid paying out for over two months. And they have the legal right to spend 8 weeks internally investigating complaints.
Telephoned to ask a pension question
Telephoned to ask a pension question. On hold for 30 minutes after answering the inane robotic questions. Someone eventually answered because I could hear the birds tweeting in their garden they were in but didn’t speak and put the phone down after a minute. I suggest someone from company audits their customer service calls to see who is the jokers sitting in their garden and not bothered to work.
Shameful company with no shame.
After asking for "evidence" of identity they then asked for more, there always seemed something "that was needed", the delaying tactics soon became apparent and my mother (with my help) had to send or ended up sending bank statements, birth certificates, utility bills everything but a blood sample and still they delay, put up fake "we need this proof" tactics and I realised that my elderly mother was in for a bad time getting her money that she has been putting in to this Corpus Vile of a so called company. who are now I believe come under the umbrella of an equally useless entity Aviva please be aware these are not helpful or forthcoming with you money, horrible to deal with and the staff are polite in their dishonesty and non compliance in they're help. And to this day have not paid out.
Letters sent out no one knows what’s going on failed to call back now paid the beneficiaries but not the widow of the policy holder !
After a long battle 2 years ago with prudential and myself representing my sister )after the loss of her husband )we experienced a horrendous time dealing with this company fast forward to now and here we are again…
Letter sent out no one on phone line knows anything about it and no trace no one even bothered phone back as promised no surprise there as been here before
Now another letter arrives saying money paid to beneficiaries my sister is the wife of deceased and is a beneficiary I need help again and this was the only way last time by doing this review that I actually got any sense out of anyone . This is affecting my sister mentally emotionally and had to seek time of work and counselling
Please can someone help !!!
Please treat your customers right
Zero scores
Zero scores. Absolutely dreadful company. No complaint department. Trying to deal with my late father’s pensions is still on going and horrific. 6 months on they have gone from saying pending payment to not paying and we need to get a solicitor and apply for probate. Avoid at all costs. Absolutely awful company. They need reporting to the FCA.
You are not in control of your money with The Pru
Trying to get them to transfer your money to a different provider is almost impossible. They dress it up as trying to protect you from scammers but despite getting documentation from Aviva my money won’t be transferred. This is an account that my current pension is being paid into. I’ve spent months trying to prove that this isn’t a scam. They seem to be trying everything they can to hold onto my money.
Do not take a pension out with these
In the last 7 months my wife has had to give up her job whilst fighting breast cancer. After having no income she made the difficult decision to take her pension early to compensate having no income anymore and being told she was not eligible for any benefits. Her pension is only small and only might cover bills for this year. The Prudential have used every delaying tactic known to man in trying to prevent paying her money, even though they know her full health issues. I have never delt with such a cold, heartless and compassion less company in my life. We have now had to employ a third party company to chase them for her pension, they should hang their heads in shame.
Terrible customer service
Terrible customer service. Useless. Refusing to payout. Horrible. Wouldn't recommend at all.
Don't die whilst you have their policies
One star only because I can't give zero! Please don't contact this company with regards to a bereavement unless you want hassle and upset. Twice I have been told to upload a death certificate to the online portal - twice they haven't received it and now I have been told that they don't accept the document via the online portal anyhow! This has significantly delayed execution of the finanicial affairs of my late Mother and I think the only way to deal with this now is through a solicitor's letter - although they probably won't receive that either according to their records. Also, don't expect an efficient or kind person to deal with you - be prepared for an argumentative know it all.
I would give them 0 stars if I could
I would give them 0 stars if I could. I have been trying to help my dad gain access to his pension for almost 2 years now. They use every tactic they can to avoid paying. I'm honestly getting to the point of losing my mind trying to help my dad with this. They send the same documents over and over and over. Complained to the financial ombudsman and waiting to hear a response from that
Must be the worst Insurance company anywhere.
I am nearly 80. I have been trying for two years to withdraw my money from this company, all they do is repeatedly send packs out, even after having a two long phone calls and filling in a detailed questionaire.
Anyone reading this - please - please, do not use this company.
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