EC

Ed Cook

Ireland

Reviews

Review of Pru UK


Rated 1 out of 5 stars

Behaviour is either incompetent or policy, in my opinion.

I had my required moneyhelper.org.uk call on Monday 7th April as requested by the Pru. Moneyhelper agent was very helpful. Reference number was issued within 5 minutes of the call ending. All I have to do is send it on to the Pru and the transfer QROPS to Ireland would be completed. I sent the reference number and the associated email to the Pru through the portal. Standard reaponse was this could take up to 11 days. I reminded them that they said earlier that this would be a priority. Was told that this would be dealt with promptly. They then came back with a request for information on when I left the UK. This they could have asked for 6 months ago, why ask now other than to create another delay.

April 11, 2025
Unprompted review

Reply from Pru UK

Hi Mr Cook, we're sorry for the experience you've had in transferring your funds to another provider. We're aware that your requirements have now been completed and acted upon, with funds on their way. Should you need anything more, please get in touch with us again. Many thanks

Review of Pru UK


Rated 1 out of 5 stars

Pension not actually being moved, delay delay delay.

I want to transfer my Pension out of the UK to Ireland. I started the process, finding a financial advisor in Ireland, visited her at her home went over the details and this was in November 2024. The level of delay and obstruction is unbelievable. The letters come from Lee Bullen Head of Customer Operations, Prudential Customer Services, Lancing, BN15 8GB. You deal online with a call centre in India. They don't appear to have any concept of good customer service. If this was a relatively swift process, I'd be willing to recommend the Pru. I wouldn’t wish them on my worst enemy. The actual returns on investment are fine, accessing the funds a nightmare.

March 18, 2025
Unprompted review

Reply from Pru UK

Hi Ed, we apologise for the concerns you've raised about your transfer of funds and we'd like to help. To enable us to follow up on your experience with our customer service team, please could you email us at social@prudential.co.uk with further details, including your policy/plan number. We look forward to hearing from you. Many thanks

Review of Prudential Plc


Rated 1 out of 5 stars

One form filled in just generates the request for another to be filled in.

I want to transfer my Pension out of the UK to Ireland. I started the process, finding a financial advisor in Ireland, visited her at her home went over the details and this was in November 2024. The level of delay and obstruction is unbelievable. The letters come from Lee Bullen Head of Customer Operations, Prudential Customer Services, Lancing, BN15 8GB. You deal online with a call centre in India. They don't appear to have any concept of good customer service. If this was a relatively swift process, I'd be willing to recommend the Pru. I wouldn’t wish them on my worst enemy. The actual returns on investment are fine, accessing the funds a nightmare.

March 18, 2025
Unprompted review

Review of Tyreleader.ie