Behaviour is either incompetent or policy, in my opinion.
I had my required moneyhelper.org.uk call on Monday 7th April as requested by the Pru. Moneyhelper agent was very helpful. Reference number was issued within 5 minutes of the call ending. All I have to do is send it on to the Pru and the transfer QROPS to Ireland would be completed. I sent the reference number and the associated email to the Pru through the portal. Standard reaponse was this could take up to 11 days. I reminded them that they said earlier that this would be a priority. Was told that this would be dealt with promptly. They then came back with a request for information on when I left the UK. This they could have asked for 6 months ago, why ask now other than to create another delay.
Reply from Pru UK