Not to be trusted
I have had two dealings with the Prudential. The first simply involved them providing a death date balance. This took weeks and was made more of a problem because of the labyrinth of phone channels. Only when I complained did they provide the information. I was then overwhelmed by calls asking if they could now close the complaint. Finally, they sent me £100. Now, I am waiting for payment of money from a bond. There is a series of delays and I and my financial advisor are unable to obtain clarity from them about even whether the bonds have been cashed. They send a series of extra requests to delay. Even their online staff admit that there are problems. I would keep away from this company — not to be trusted.
October 10, 2025
Unprompted review
