David Henderson

Took out an AVC through my employer last year. Really poor experience. Told I am unable to track performance online. I’ve also been seeking to speak to someone about increasing my contributions. I’ve tried to request this by email but no response. I’ve tried to register and log on which doesn’t work for me. I’ve spoken to someone on phone who redirected me via website (my mistake was listening) and several weeks ago I spoke with an online chat function who said they couldn’t help but that someone from prudential would contact me. Guess what. No subsequent contact.

Steve was very straightforward and communicative which was appreciated after we’d been let down by other (unnamed) static buyers. Responsive to messages and requests for advice. No hesitation in recommending to others.

I wasn't able to attend the Battle of the Brits in December last year because my mum had to go into hospital. This was the first time I had ever purchased event insurance so I thought I would be ok. Here I am 9 months later and its been incredibly frustrating - an online claim form that didn't work, incorrect phone details for the event organiser, two phone calls where I waited over an hour to speak to someone cut off the first time and I gave up waiting the second, a claim form I painstakingly put together and posted which was lost and several promises by email that this would be sorted... still waiting. This has been a shambolic process and it feels like one designed to avoid paying out. I'd hate to think how an elderly person with less IT skills might fare.