Gary Lawson

Hermes have certainly 'upped' their game since I last reviewed them - this delivery was quick and without any fuss, or mistakes. Thank you Hermes

Dilivered on-time by a local 'delivery person' who now knows my name and where to put future parcels - if I am not in. Good personal service

Absolute 'cowboys' - in my personal experience. My pension schemes reached maturity in very early June. In March they acknowledged the June maturity date and asked me if I wanted to take my pension pot elsewhere - It took me until the end of May to convince them I did!! It's now the 13th of July - For God's Sake!!!! and my money still hasn't been released!! It's now July 22nd still nothing - and there are many more pensioners with the same issue it's a disgrace!!

The fact that I am earning points - which I can use to purchase goods at Boots or Amazon is a good thing. However, there seems to be many glitches in the process. Quite a few times (especially during Covid-19 with so many people at home) I miss the cut for the surveys - if you miss, you are given 5 points - many times this fails to get added to my account!!!

July 22nd and its still happening I was entitled to 2x 5 points for surveys that missed the complete criteria - no points added to my account - again!!

Very helpful, quick service, the products I purchased were at a very competitive price. Would recommend them and would be very happy to shop there again.

I was torn between giving two stars and three, the reason being that the booking was a trial and the front facing customer service in Chester was hit and miss.

Regarding the booking in, I phoned Inchcape central booking and was promised a call back from Chester within a short time frame. Several hours later and no call back I phoned again, and again. Another couple of phone calls later and I resorted to phoning Chester direct and spoke to a General Manager; I was advised to bring the car in on Monday. As it was a battery problem and the car would need to be start assisted by recovery the General Manager advised that I would just need to bring the car in and they would get on it.

Due to the weather recovery took longer than anticipated and I finally got to Chester around 12.15. I 'booked in' at reception and gave my name and took a seat. All very polite.

After 25 minutes of just sitting there I went to the reception and said that I wanted to hand my keys in and leave the car. The reception took a note. During this whole time there was no great sense of anyone being particularly busy on the shop floor. Staff were congregating around the front desk having a chat.

5-10 minutes later an assistant came out and explained that they had been expecting the vehicle at 9.15 and as I hadn't turned up it had been classified as a 'no-show'. Details were taken. The reality was that it took 40-45 minutes to leave my car keys.

The place is big, bright and contemporary but the front facing customer interaction and service is not there.

I have no issues with the actual repair service, they ran a diagnostic, the bill was cheaper then expected, the car was cleaned inside and out, and the engineer was the only person who made me feel like a customer.

If Inchcape / Chester gave as much attention to ACTUAL customer service as they have to the creation of this glossy image they will be onto a winner.