Have had Prudential/M&G Horrorthe same experiences as those…
Have had the same experiences as those below, trying to claw money out of Prudential re probate. They hold the money hostage deliberately, to enrich themselves. And act fraudulently, blocking executor legal rights, because the regulator has been bought by them. Looking to bring a group legal damages case against them.
Prudential UK are owned by M and G, who have denied my bereaved partner his late Mum's investment under Probate - since she died in December 2020, during the Pandemic. They will not let him transfer it into his name - so that he can transfer it or cash it in.
Prudential UK have been the complaints shield for M and G - deflective and awful. We went to the FOS who have recommended that M and G allow reasonable adjustments to instruct as we are both Dyslexic and cannot fill in the M and G form. Prudential UK team in Scotland have been really defensive and oppressive in how they have treated my partner and myself trying to help him.
Clearly the two want us to give up, so that M & G are able to keep the investment on their balance sheets forever - in the deceased' name. This deprives Dan of the investment under Probate - it appears to be quite a shady practice.
You may be interested to know there is a really good Facebook site named Prudential Pensions User Group, which is really worth joining.