Living DNA Reviews 658

A Fabulous Customer Service Representative named Clare has helped me several times. I'm 80 years old, not very computer literate, and Clare has been kind enough to patiently assist me through the 3 c... See more

I had issues from the start. I contacted the support team right away and they quickly found the trouble was caused by me skipping an important step (1). Then after doing the DNA analysis the results w... See more

It start with a real quick response from a real person. Normally you get either an automatic mail or you have to wait for ages. So a very good start. And this continued during our exchange and the... See more

I had a very unique situation. I live in the tiny West African country of Benin but am a citizen of the United States. I didn't fit neatly into any of the websites that livingdna had created to prov... See more

I like the feature on their website to upload raw data from another DNA lab and to compare. Additionally, I truly appreciate the Customer Service of Living DNA - they respond quickly and efficiently... See more

I’ve tested with 3 different dna companies and I’d like to say that Livingdna is by far my favourite experience. Firstly, I was very pleased with my results, which I received well before the projecte... See more

Info was fascinating. Have taken two other DNA tests, and the results here went further back. Timetable for receiving results was spot on. Staff (Clare) was helpful, responsive... One issue, make it a... See more

My wife and I both ordered kits from Living DNA. Unfortunately, although my wife’s kit was received, mine was not, apparently being lost in the mail. When I queried the company, One of the representat... See more

Their customer service is incredible and they’re very good at getting back to you ASAP and give good, detailed explanations to resolve any issues you might be having no matter when it is.

Thanks to the Living DNA, I had opportunity to gain litera lly full visibility of my origin by purchasing DNA test not only for myself, but also for my parents. Living DNA helped me a lot and gav... See more

I ordered an ancestry DNA kit from Living DNA before a postal strike hit Canada. I informed the customer service team that i had not yet received my kit. Their response was immediate (on New Year’s Ev... See more

This one is special, because there are so many European folks who match my DNA in their database. Not only that, the response rate from those matches has been very positive. Seems as if Living DNA pa... See more

Great job of helping customers trouble shoot the process. Each bump in the road for me was answered in a reasonable amount of time, with patience and a helpful interaction to lead me on the right path... See more

I was so excited to process my ancestry test that my fingers went haywire, and my freshly swabbed q-tip fell on the dirty chair mat. I emailed tech support. They were prompt, understanding, and gracio... See more

I really like the lay out of the Living DNA website . It is easy to navigate even for a technophobe such as myself! I also think the regular updates and the new information regarding the possible orig... See more

I’ve had a great experience with submitting my DNA with Living DNA. Clare was great communicating with me when I had questions about getting multiple tests for my wife & daughter. I also found out I... See more

I was very pleased with the service I received. I made a purchase, but the item was lost in transit. I filed a complaint since I hadn’t received it. Living DNA promptly responded and sent me a replace... See more

Having placed an order I needed to update it with a second kit. I contacted customer support and received a fast response and Clare sorted it all out for me with an invoice and a simple payment. My wi... See more

What made my experience great was a customer service rep named Clare. From the beginning, her responses were timely, very detailed, and helpful. VIP service for sure. I wish more companies I deal with... See more

I am not very IT literate. I found it hard tracing back emails and information. When Clare received my email after a delay of some months between my initial DNA results, she asked the pertinent ques... See more

I had a great experience thru customer service. Clare was brilliant in the help she provided. My sample got lost in the post office on the way to Denmark. I wrote to CS and Clare responded swiftly, pr... See more

I sent my test in and was very pleasantly surprised when it as processed within several weeks versus the normal 6 to 8 weeks time period. The hiccup occurred when I accessed my completed kit. I could... See more

Clare M provided excellent service with a very quick response and reassuring follow up not seen in many customer service programmes these days. I wish other providers would provide the same level of... See more

From start to completion my experience with Clare could not of been any better. The response to my queries were always responded to quickly, and my requests were never to much work. I have had my dna... See more

So impressed with the speed of reply and a real person being very helpful and so quick in responding to a question sent via the contact form. From start to finish I have found LivingDNA to provide a... See more

I uploaded my Family Tree DNA results to Living DNA to get clarity on my Asian DNA, and I was so happy when I saw my Asian results from Living DNA. It was really accurate from what I see and expected,... See more

Spoke to Clare with a few questions regarding my dna sample. She was extremely helpful, courteous and friendly. Went into great depth to explain things to me. I was left entirely satisfied with the a... See more

I made contact with somebody in the company. hard to do for most! Although I did not change the way the company looks at their data from areas of reference.

I am very grateful to Living DNA company, for helping find answers to where my ancestors likely came from, it has given me a better understanding of who I am. Thank you.

I had bought a DNA kit for a family member in December for their Xmas. Kit didn’t arrive …contacted their customer services (Clare M)…Courteous and prompt resolution to problem and another kit sent an... See more

Accurate. I had my maternal DNA tested (and patental DNA tested through my father years ago) with another company. Over a decade later I researched who was the best for getting a more comp... See more

Clare was very helpful when I couldnt access my account.

This DNA test is only good if your from the British Isles or have ancestry here. I have taken a DNA test with ancestry and made a family tree. the tree checks out with what living DNA said where I'... See more

Clare M is outstanding and if everyone at Living DNA is as kind to each customer that would mean the entire team should receive the highest ratings possible. There were several communications with... See more

Living DNA has exemplary customer service! I was onboarding and ran into a glitch. Clare in customer service promptly and consistently staying touch with me through the process of working through th... See more

The support staff are quick to respond and kind. Always available to answer questions. I think LivingDNA is the best ancestry testing agency in the world. thank you

I cannot imagine where improvement in service might be made. Explanations have been given sufficiently and timely enough given global state of impediment. My satisfaction will be in the... See more

I contacted Living DNA with a query about tracing relatives. They were really helpful and explained what I needed to do and the time it would take. Very reassuring . Thank you

I’m rewriting this after being accused of using AI for my first review. Just to clarify, I’m a real person and this is based fully on my own research and personal opinion. Living DNA inclu... See more

The LivingDNA team has always responded incredibly fast, has been very friendly, and has always found a good solution. Would definitely recommend their services!

My expirience is great. All is working precisely, well and fast. The support team worked immediately and solved my issue.

I have received genetic information from other DNA companies, but honestly, Living DNA is not only the best at diagnosing genes with great accuracy, but also its customer service and the personal care... See more

Clare was prompt in receiving the response that I need. Very professional and has a heart to serve her customers.

Thank you for the reply. The problem is now sorted and is working perfectly. Uploaded my brothers, my mothers and my grandmothers DNA. Have between 500 and 600 matches for each one. Very pleased wit... See more

We've tested with other companies and found Living DNA to be the best for those of us with mostly UK ancestry, but not so good for others or those looking for a lot of relatives who match. It appear... See more

I sent for my kit which arrived within a couple of days, took the sample and sent it back, received an email next day to say it had arrived and it was being sent to the lab and results would take 4 to... See more

Very good DNA analysis if you have primarily British and/or Irish ancestry, since it's the only company that breaks down this ancestry by region. Not as good if your background is outside this area.

Clear instructions and very easy to provide sample. Was braced for longish period waiting for results, but they came back in fortnight or so. Good customer service. No hesitation in recommending this... See more

Really great website, and easy to traverse. I like the fact that it is based in the UK. I think it provides one of the most extensive DNA analysis. The only downside for me is that I would prefer my... See more