Quick Quack Car Wash Reviews 64

Reply from Quick Quack Car Wash

Oct 13, 2025

Thank you Lynn! We appreciate the review! We are proud to provide a convenient, clean wash while providing excellent customer service. We appreciate your business and remember, Don't Drive Dirty!

Reply from Quick Quack Car Wash

Sep 26, 2025

Thanks Jeff! We appreciate your review and your support! We understand that seeing negative posts can raise concerns. It’s true that people are more likely to share when something goes wrong than when everything goes right — and we totally get that. We wash hundreds of thousands of cars each week across 270+ locations, and we’re proud to serve over a million members who count on us for a clean, quick, and safe wash. We are so glad to hear you have had great experiences with us and we hope to have the opportunity to continue to serve you long into the future. Thank you again for all your support!

Reply from Quick Quack Car Wash

Sep 3, 2025

Hello Paul - thank you for being a loyal member and for sharing your feedback. At Quick Quack, we have always intentionally kept our complimentary microfiber towels slightly damp, not wet, since completely dry microfiber can risk damaging a vehicle’s clear coat. That said, the odor you described is not normal, and we sincerely apologize for the unpleasant experience you had. We’ll be looking into this right away to make sure our towels meet the clean, fresh standard our customers deserve.

Reply from Quick Quack Car Wash

Sep 1, 2025

Hi Bill - We apologize that you had an unsatisfactory experience at one of our locations. We would be happy to send your concern to the correct location and help you connect with the correct store leader to address your concerns. Please send your phone number, license plate, and which location you visited to socialmedia@dontdrivedirty.com

Reply from Quick Quack Car Wash

Aug 15, 2025

Thanks Lillian! Thank you for taking the time to review! Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Reply from Quick Quack Car Wash

Aug 13, 2025

Hello Ryan - We sincerely apologize for any frustration this experience has caused. Your claim was escalated for further review, and our store leader has been in contact with you to work toward a resolution. We value your feedback and hope to have the opportunity to better serve you in the future.

Reply from Quick Quack Car Wash

Jul 31, 2025

Hello Val - we apologize that you have had an unsatisfactory experience. We’d like to take a moment to clarify how our billing process works and what happens when a payment is missed. A failed or late payment does not cancel your membership or adjust your billing cycle. As outlined in the Terms and Conditions you agreed to at the time of sign-up, your membership continues to bill every 30 days based on your original enrollment date, regardless of whether a payment is successful or not.
When your membership is created, the Terms and Conditions—including full cancellation instructions—are signed and a welcome email is sent immediately. This email includes your renewal date, the cost of your membership, and a direct link to the terms for your reference. These same terms are also always available on our website. We do everything we can to communicate our policies clearly and transparently.
If your payment fails or is missed, our system places your account into a suspended status until the balance is resolved. There are no additional fees, but service will remain unavailable until payment is brought current. It's important to note that your original billing date remains unchanged and will continue to follow the 30-day billing cycle regardless of any missed or delayed payments.
We hope this clears up any confusion and appreciate the opportunity to clarify how our system works. We hope we have an opportunity to better serve you in the future.

Reply from Quick Quack Car Wash

Jul 30, 2025

Hello Michael - We’re sorry to hear about your frustration and appreciate the opportunity to clarify. After reviewing the situation, we found that there were two active memberships tied to separate vehicles, each of which showed regular usage during the billing periods in question. Because of this, we’re unable to offer a refund.

Every account is set up with a signed acknowledgment of our terms and conditions, which include billing and cancellation policies. We also send a welcome email with your renewal date, pricing, and a direct link to these terms for easy access. Our goal is to make this information as clear and accessible as possible.

While we understand this may not be the outcome you hoped for, your accounts have since been canceled per your request, and we’re here if you have any further questions. Please don’t hesitate to reach out to us directly at info@dontdrivedirty.com or 888-772-2792.

Reply from Quick Quack Car Wash

Jul 17, 2025

Hello Len - Thank you for being a loyal member and for taking the time to share your experience. We truly appreciate you bringing this situation to our attention, and we understand how concerning it must have been. We are committed to always doing everything possible to ensure the safety of every vehicle that travels through our wash. We wash hundreds of vehicles each day without incident, but in the rare case of damage, we always thoroughly investigate each claim and work with our customer for a resolution.

After you spoke with our Assistant Store Leader, we immediately conducted a thorough investigation. Our review included footage and a full inspection of the wash equipment. We found that your vehicle was loaded correctly and that there were no malfunctions with the conveyor or the GO light. In fact, the incident occurred just before the exit at the tire shine area—not at the final stage—where it appeared your vehicle shifted slightly on the track, which caused your vehicle to get stuck and led to the rollers being forced under your vehicle and the vehicles to tap. The footage shows you recognized there was an issue and drove out of the wash before reaching the final stage of the tunnel. There was no malfunction of the wash to cause this shift and our GO light at the exit is working at the correct timing.

We want to acknowledge that you originally told our team there was no damage and that you were just hoping we’d investigate, which we did. However, we regret that we didn’t follow up more clearly with you afterward. The email you received was an automatic message from our new claims system - because no malfunction or error in the system was found it generated a denial email automatically when the findings were logged, and we recognize how that may have caused confusion. We’ve shared your feedback with our development team to help improve how these communications are handled going forward.

We apologize for any frustration this situation has caused you and hope to better serve you in the future.

Reply from Quick Quack Car Wash

Jul 13, 2025

Hello beatriz - we apologize for any confusion or misunderstanding. The promotion you are referring to was advertised in all signage, print, and social media posts as an introductory offer of $9.99 for the First Month of our Unlimited membership. All advertising also denotes that pricing returns to normal on the 2nd month. We do not have any memberships for $60 at any of our locations. Our membership is a subscription that does auto-renew as our pricing boards and advertising state. When every account is created the customer signs the terms and conditions on the iPad in order to activate the account. We also immediately email the membership information which includes all the details of the membership such as the renewal date and the renewal price, our cancellation policies, and the terms and conditions to the customer when the account is created. We try to do everything possible to be clear with our customers. We would be happy to help you connect with customer service to answer any questions and manage your account. Please send your phone number and license plate to socialmedia@dontdrivedirty.com

Reply from Quick Quack Car Wash

Jun 19, 2025

Hello Maria –

We’re sorry to hear about your experience and appreciate the opportunity to clarify. When a new account is created, all customers agree to our terms and conditions, which are also available for review anytime at www.dontdrivedirty.com/terms.

For your convenience, memberships can be canceled in several ways:

-By contacting Customer Service at 888-772-2792

-Through the MyQQ App

-By submitting a request online or emailing info@dontdrivedirty.com

Online cancellation requests are processed within 48 hours and include a confirmation email. Cancellations made directly through Customer Service are immediate and also followed by confirmation. Our team is available 7 days a week from 6 a.m. – 7 p.m. PST.

As noted in Section 1.2 of our terms:
“Each membership applies to the vehicle identified at the initial purchase of such Services. Services are not transferable between vehicles.”
All memberships are designed for individual vehicles. However, we do offer multi-vehicle discounts—customers pay full price for the first vehicle and receive a reduced rate for each additional one.

To maintain the integrity of our membership program, each customer is allowed two license plate changes per calendar year. Any additional changes must be handled directly with Customer Service.

We understand how this may be frustrating, and we’re here to help. Please contact our Customer Care team at 888-772-2792 for direct support. You can also email your phone number and license plate to socialmedia@dontdrivedirty.com, and we’ll have an agent reach out to assist you.

Reply from Quick Quack Car Wash

Jun 15, 2025

Hello Paula - We apologize that you had this experience at our location. We would like you to know we always offer a clean car guarantee. If you are ever not completely satisfied with your wash pull around and let us know so that we can address it right away. We’ll do everything we can to make sure you don’t drive dirty. Our store leader would love an opportunity to reach out directly – please send us your phone number and license plate to socialmedia@dontdrivedirty.com.

Reply from Quick Quack Car Wash

May 23, 2025

Hello Daniel - Thank you for taking the time to share your feedback. We understand that price increases can be frustrating, and we appreciate the opportunity to clarify.

Our pricing has changed modestly in the last years to reflect rising operational costs and to ensure we can continue to deliver the level of quality and service our customers expect. Our basic single wash was previously $9.99 and is now $12.99. The unlimited monthly membership for that same level of was has increased from $19.99 to $22.99. With our membership you have unlimited access to the wash each month for one low price that pays for itself in just 2 visits. These adjustments help us maintain high standards in both equipment and customer experience.

We’re committed to providing a great value, and we hope you'll continue to see the benefits of our service.

Reply from Quick Quack Car Wash

Updated May 13, 2025

Hello Jeffrey - we apologize for any issue you have had with your cancellation.  When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies.  We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference.  These terms are available for viewing on our website.  We do everything possible to be clear with our customers regarding our policies.  As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at info@dontdrivedirty.com or by phone at 888-772-2792."   We apologize for any misunderstanding you experienced in relation to your cancellation. 

Reply from Quick Quack Car Wash

May 9, 2025

Hello Kelli - We apologize that you have had this experience.  Accounts can be canceled by contacting customer service at 888-772-2792, on your MyQQ app, or by submitting a request online or to info@dontdrivedirty.com.  Online requests are completed and sent a confirmation email within 48 hours.  Cancellations done with customer service are immediate and a follow up confirmation email is sent.  Customer service is open 7 days a week from 6 am- 7 pm PST.  We would love an opportunity to reach out directly for more information and investigate any issue you have been having with your cancellation.  Please send your phone number and license plate to socialmedia@dontdrivedirty.com and we will have a customer service agent reach out ASAP to assist you.

Reply from Quick Quack Car Wash

May 3, 2025

Hello Tim - Thank you for providing your feedback and letting us know about this issue.  We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our store leader would love an opportunity to reach out directly for more information and to address any questions or concerns. Please send your phone number and license plate to socialmedia@dontdrivedirty.com
 

Reply from Quick Quack Car Wash

May 2, 2025

Thanks Jeff! We appreciate the review!

Reply from Quick Quack Car Wash

May 6, 2025

Hello Ursula - we apologize that you had this experience. From another review you posted we understand you visited the Rancho Mirage location; however, we have reached out to our store leader, and they do not have any damage claims with that name or description and are not aware of your situation. 

We apologize that your contact with customer care did not result in a solution. Customer care does not handle or have access to claims and we apologize for any frustration this caused you.
 
We are committed to always doing everything possible to ensure the safety of every vehicle that travels through our wash. We wash hundreds of vehicles each day without incident, but in the rare case of damage, we always thoroughly investigate each claim and work with our customer for a resolution.
 
Our store leader would love an opportunity to look into this and address any questions or concerns.  Please send your phone number, which location you visited, and the license plate of the vehicle to socialmedia@dontdrivedirty.com and we will have our store leader reach out ASAP to assist you.

Reply from Quick Quack Car Wash

Apr 27, 2025

Thanks Edward! Thank you for the positive feedback! We’re delighted to hear you enjoyed our service!

Reply from Quick Quack Car Wash

Apr 24, 2025

Hello Ted - We're truly sorry to hear that your experience didn’t meet expectations and understand how frustrating unexpected charges can be.

We want to clarify that when you chose to accept the free month offer instead of completing your cancellation, information about the continued membership was displayed on the same screen as the offer. Additionally, a follow-up confirmation email was automatically sent to your account email address, restating that a free month had been applied and that your membership would remain active, including the next billing date.

We strive to be transparent at every step, and we make every effort to ensure customers are fully informed before making a decision. While our policy does not allow refunds for unused months, we genuinely regret that this resulted in a negative experience for you.