Went through the wash heard a loud…
Went through the wash heard a loud noise my wife said I think something just fell off.. it ripped my front fender molding off so I asked if they would look for the part and see if it fell off they said it didn’t I said well can you show me it was on before I went through the wash cause I wanted to see if they actually looked or not. I didn’t actually expect them to cover anything after talking to their customer service I realized they will never take any accountability when their machines are just improperly calibrated and testing stuff up.. should have listened to my grandpa and my wife scratches all over his jeep and it ripped my wife’s rear fender off on. (Meanwhile I’ve already accepted and fixed it myself) Well Over a month later and probably after the manager went through the stacks of complaint damage papers on their desk I get this email. If they cant at least apologize then why spend your money on a business that will take no accountability and could care less at least pretend.
Tina Roth
2:29 PM
TR
Incident at Quick Quack
Good afternoon,
My name is Tina and I have been assigned as your point of contact for the incident that happened on 09/20/24, incident number 108463. First of all, we would like to thank you for your patience while we researched your reported incident. We have had our investigation team thoroughly review the video footage of your vehicle going to the wash. We can confirm that there was no malfunction of any equipment that caused the reported damage to your vehicle. In addition to there being no malfunction, Quick Quack maintains a policy that we do not cover damage to vehicles over 5 years old because of inherent wear and tear. With that, we will not be able to cover the damage to your vehicle.
Thank you for being a valued customer,
Tina Roth
Quick Quack Car Washo
Reply from Quick Quack Car Wash
Hello Ryan- We are sorry that you had an unsatisfactory experience and disagree with the outcome of your claim. As our signage at the entrance of the car wash states, “We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old.” This claim was denied because the vehicle is over 5 years old which may have been the leading cause as to why this incident occurred. Over time, through normal wear and tear, parts become less secure and are more easily removed. Nothing malfunctioned during your wash to cause this incident so unfortunately, we cannot accept responsibility for this incident since it does fall in line with incidents that can occur with the age of the vehicle and is advised by our signage before you enter the wash. We apologize for any frustration you have experienced and wish you the best.