Horrible experience , a scam
I bought a membership from Quick Quack Car Wash and they wanted to charge me 12.99, I believe, a month. However I kept emailing and calling them to cancel my membership to no answer. They kept taking money from my account. Recently, I locked my account and they still stole my money. I also noticed whenever I wash my car the dryers at the end of the car cash never blow dry properly. I also didn't know that your membership is for one car only and you have to buy a " separate " membership to even Wash your other cash . Apparently I changed my license 2 times already. My new car was suppose to be washed , then my membership was changed to the old car, then my new car. They refused to wash my old one and I was forced to drive away in embarassment.
Reply from Quick Quack Car Wash
Hello Maria –
We’re sorry to hear about your experience and appreciate the opportunity to clarify. When a new account is created, all customers agree to our terms and conditions, which are also available for review anytime at www.dontdrivedirty.com/terms.
For your convenience, memberships can be canceled in several ways:
-By contacting Customer Service at 888-772-2792
-Through the MyQQ App
-By submitting a request online or emailing info@dontdrivedirty.com
Online cancellation requests are processed within 48 hours and include a confirmation email. Cancellations made directly through Customer Service are immediate and also followed by confirmation. Our team is available 7 days a week from 6 a.m. – 7 p.m. PST.
As noted in Section 1.2 of our terms:
“Each membership applies to the vehicle identified at the initial purchase of such Services. Services are not transferable between vehicles.”
All memberships are designed for individual vehicles. However, we do offer multi-vehicle discounts—customers pay full price for the first vehicle and receive a reduced rate for each additional one.
To maintain the integrity of our membership program, each customer is allowed two license plate changes per calendar year. Any additional changes must be handled directly with Customer Service.
We understand how this may be frustrating, and we’re here to help. Please contact our Customer Care team at 888-772-2792 for direct support. You can also email your phone number and license plate to socialmedia@dontdrivedirty.com, and we’ll have an agent reach out to assist you.