Their wash damaged the front of my car…
Their wash damaged the front of my car causing $680 in damage. The company will not speak with customers. They refer you to customer service which refers you to the location. The stores do not have phones and neither does the corporate office. What does that say. Buyer beware.
Reply from Quick Quack Car Wash
Hello Jeff - We are sorry that you had an unsatisfactory experience and disagree with the outcome of your claim. Our store leader did reach out to you via the email you provided on Aug 2nd at 8:41 am. They will try to contact you again to address any questions. As our signage at the entrance of the car wash states, “We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old.” This claim was denied because the vehicle is over 5 years old which may have been the leading cause as to why this incident occurred. Over time, through normal wear and tear, parts become less secure and are more easily removed. Nothing malfunctioned during your wash to cause this incident so unfortunately, we cannot accept responsibility for this incident since it does fall in line with incidents that can occur with the age of the vehicle and is advised by our signage before you enter the wash. We apologize for any frustration you have experienced and wish you the best.