They keep charging me after cancelling and still haven't refunded the one month "courtesy refund"
After I cancelled they continued to charge me. When I contacted them they said they claimed they couldn't finish cancelling due to needing more validation from me, said they sent me an email which I never responded to and can only refund for one of the several months of charges (As I had cancelled several months ago) as a "courtesy". But even after this they continued to charge me again and I still have not gotten a refund yet.
Reply from Quick Quack Car Wash
Hello Garrett - we apologize for any frustration you have experienced with your cancellation. In order to cancel an account we do have the verify the account ownership before we make any changes. This is part of making sure that every account is secure and your information is protected.
In your initial request you did not provide the account information needed so our team replied to your request asking for the account information. Since we did not receive a response we could not verify the account and therefore could not make any changes. As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at info@dontdrivedirty.com or by phone at 888-772-2792."
Unfortunately, in this case, we were only able to offer a one month courtesy refund when you contacted customer care with the correct account information. We apologize for any frustration this situation caused you and hope we have an opportunity to better serve you in the future.
If you still need assistance with your account, or the refund, please reach out directly to our customer care at 888-772-2792 and they will be happy to look into any concerns or questions.