Here it is the 15th of the month and package is in Memphis Tennessee, what happened?

I ordered 2 ball joints on Oct 8th  at 12 noon and it is now Oct 15th 6:30 pm. It is showing that label has been created, and hasn't even left yet.  And you can not talk to a representative or text an agent. And  Can not cancel . Terrible customer service. Not worth the aggravation. 

Good quality and quick service, will use service again in future.

Thorough inspection of the vehicle, honest. Great experience overall 

This was, without question, one of the worst purchasing experiences I’ve ever had. I placed a legitimate order, provided accurate billing and shipping information, and still had the transaction automatically cancelled under the vague excuse of “fraud prevention.”
What makes this worse is the absolute lack of any proper verification process. Instead of offering a secure online way to confirm the order, or even a basic customer support solution through email, the company’s only “option” was to tell me to call a phone number to place the order again. This might have made sense twenty years ago, but it is completely unacceptable in 2025.
Their system is clearly broken. It treats legitimate customers as if they were potential criminals, offering no transparency, no explanation, and no real help. Customer service responses were robotic, repetitive, and showed zero willingness to resolve the problem. It’s shocking that a company operating in the U.S. automotive market relies on such a primitive, inflexible, and customer-hostile process.
There are plenty of other automotive suppliers out there that know how to process online orders efficiently and respect their customers. This company clearly isn’t one of them.
I will never purchase from them again, and I will make sure to share this experience widely so other buyers can avoid wasting their time.
Avoid this company. There are far better options out there.


Way cheaper then any rental car company and so easy to get vehicle with key box!

I didn’t realize I had a rental with limited mileage until the day before my trip. I wished that had been more clear when the rental was made

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