Quick Quack are thieves!
Besides being overpriced there is also absolutely zero assistance if you run into a problem as I did. In my situation I was charged for an additional month even though I had requested my cancellation prior to the next month's due date and I was assured by an employee who took down my information that my ongoing monthly payment would stop prior to that date. After discovering this charge for over $30 on my credit card I tried contacting their customer service online and all I ever received was highly impersonal AI generated responses that didn't even address my issue.
It's all a load of crap. I would bet that even to this day an actual human has still not read my complaint to them. So basically I paid $30 and some change for a month of washes I never received. So they can keep their $30 but I will make sure and continue to post as many negative reviews about this unethical and crooked business as I can in addition to warning others to stay away from them. Since then, I have found a car wash that not only costs substantially less but actually does a better job and they don't try to trap you with auto pay whether you want it or not like Quick Qrap does.
This is a classic case of a another greedy company being pennywise and pound foolish. Also considering I work for a large auto parts distributor where we have numerous drivers, I will do my absolute best to ensure that they never use Quick Qrap. I will also ensure that the company does not ever open an account with Quick Qrap.
Reply from Quick Quack Car Wash
Hello J. Weir - we apologize for any issue you have had with your cancellation. When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies. We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference. These terms are available for viewing on our website. We do everything possible to be clear with our customers regarding our policies. As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at info@dontdrivedirty.com or by phone at 888-772-2792." We apologize for any misunderstanding you experienced in relation to your cancellation and we hope to better serve you in the future.
