Val Parkinson

Hello Val - we apologize that you have had an unsatisfactory experience. We’d like to take a moment to clarify how our billing process works and what happens when a payment is missed. A failed or late payment does not cancel your membership or adjust your billing cycle. As outlined in the Terms and Conditions you agreed to at the time of sign-up, your membership continues to bill every 30 days based on your original enrollment date, regardless of whether a payment is successful or not.
When your membership is created, the Terms and Conditions—including full cancellation instructions—are signed and a welcome email is sent immediately. This email includes your renewal date, the cost of your membership, and a direct link to the terms for your reference. These same terms are also always available on our website. We do everything we can to communicate our policies clearly and transparently.
If your payment fails or is missed, our system places your account into a suspended status until the balance is resolved. There are no additional fees, but service will remain unavailable until payment is brought current. It's important to note that your original billing date remains unchanged and will continue to follow the 30-day billing cycle regardless of any missed or delayed payments.
We hope this clears up any confusion and appreciate the opportunity to clarify how our system works. We hope we have an opportunity to better serve you in the future.