student-finance.service.gov.uk Reviews 102

What is study support because I did not require this ! And would like to take the University UCLAN to court over no valid reasoning whilst on course for a first class degree ! Please see my tru... See more

Goodness the staff were clearly untrained and I could barely understand a word they said. I can only assume we were being transferred to a call centre overseas. After speaking with three different cal... See more

hire a bunch of temps every SFE season and don't bother training them or actually making an effort to fix systems which repeatedly make mistakes concerning finances nearly every student in england nee... See more

I applied for my masters funding in August 2026 for it to start in September. When my finance was awarded they had awarded it for next January? I don’t know why as the start date was the 15th of Septe... See more

This must the least online user friendly service I know. I am attempting to submit information for my sons student loan application and its just nigh impossible. I'm unable to access my account and... See more

They delay all the updates, changed mine instead of my sister’s course details because we have the same surname and doing same course (different years), now both of us have to wait for them to review... See more

So this year for some stupid reason I now have to fill in a form and upload it instead of doing it digitally. OF COURSE THERE ARE PROBLEMS. The form gives errors consistently, and there's no where t... See more

locked me out of my account, when tried to change password I used my name and details, and it sent the password login to someone else's phone and email (thinking I was them). when called, the useless... See more

They're a complete joke. They endlessly chase and harass you wanting to see everything in your banks, every transaction and every piece of information they can get. They will never believe you if you... See more

CUSTOMER REFERENCE NUMBER : 37047830089 They take too long to solve simple issues. I repeated a year and started a new course. They put down MENTAL HEALTH instead of ADULT NURSING and I have... See more

Disgusting attitude to issuing refunds. They'll hold onto your money as long as they can... wouldn't be surpised if they earn interest on it considering how long they take to issue a refund. 28 WORKIN... See more

I am a full time student ,looking after my disable father as well ,applied for extra help ,approved last year this year rejected when my financial circumstances never changed .I had to apply now for f... See more

This company appears unfit for service. A Government run business that is an outlier compared to other Government services. It is almost impossible to talk to anyone at SFE. Their phone system cuts yo... See more

I am trying to help my daughter for her loan application. I went to university 20 years ago and cannot log in. The phone numbers are an absolute waste of time, automated and tell you to do it online.... See more

Denied my son tuition fee loan for his university because he previously had to withdraw due to mental health reasons. He got an anonymous decision and the person who received his evidence did not read... See more

Had my student finance application cancelled as i received an email in April, the email stated if i didn’t submit the necessary documents it would be cancelled in May, they didn’t cancel it until Sept... See more

Absolutely awful, submitted info 10th April, was accepted straight away for my daughter which is great, they was using our info for my son so should have been accepted straight away….. 3 months on and... See more

just like the most recent comment...I went to university 15 years ago and cannot log in. The phone numbers are an absolute waste of time, automated and tell you to do it online. you send them a comp... See more

One star seems generous. I have never encountered a system that is so rubbish. I am on day 4 of trying to do a simple application. No one on the phone is any help (they seem nice enough but i couldnt... See more

Nothing about the process is straight forward. They don't even attempt to explain it to you! None of the forms make any rational sense or are set out in consist manner. The whole system is chaotic any... See more

I did not want to write a review. Its saturday 12th october, and still nothing about my application form whether its gonna be approved. I rung on thursday 26th september and was told it was getting ch... See more

Just a terrible waste of life going round and round a 'press 1' phone nonsense. Almost impossible to get a human but they know they have you over a barrel if you want your child's education to be fina... See more

4 months and still didn't receive the payment. They blocked my application because they weren't sure about my adress, but didn't bother to tell me. When I contcted them on the chat, they said I will n... See more

Bloody awful service, with a barely functioning online service and no support email. And a crippling interest rate. If the governkment had guts, they would just make a graduate tax for both mainland a... See more

So, its been a week since i have spoken to student finance and still waiting for the aproval status. Had an email about the tutorw fees but states i can still have the maintanance payments but yet sti... See more

They scam,people. I pay all amount of money back, and after 2 years I received an email from them I must own them 120 pounds, after I call them 4 times and keep me on the phone half hour, they said is... See more

Student finances really need to work on the customer service. That the customer service was horrible and they seemed unbothered the whole time and he kept on sighing which seemed like he did not want... See more

Been waiting for over a month should have been updated by the 24th October 2024 as my class starts 4th november now they telling me updated will be 22 november 2024???? 2hat a waste of my time as... See more

Had rung up for a query regarding repayment. I was left on hold for 40 mins by Raz, who said it’ll be 2 mins. Didn’t have the decency to get back saying it’ll take longer just kept me on hold. Had no... See more

I made the mistake and clicked on something which I misread in the first place. As soon as I noticed it, I contacted SFS. They asked me to provide several evidence, a cover letter (twice, because they... See more

Cannot speak with anyone on the helpline , advises to use the Non existing Web chat on your on-line account. Recorded messages and options. Dehumanising and unhelpful.

Shocking service, a basic error with my email address and I have to jump through hoops to get this load sorted for my daughter. No consistency with the information given on the phone. Computer sa... See more

Have never dealt with a agency like it for a government operation my lad is so stressed his rent is due and now they will look at his application in November absolutely a joke . No one updates the not... See more

very poor website , needs multiple needless passwords and secret answers (as fraudsters will obviously want to hack in and pay my kids student fees) - no point ringing the contact number as its just a... See more

This organization it's a absolute BULLSHIT,staff is arrogant and disconnect the calls if they not like something,not support to customers,and honestly the reason why I will stop my education will be t... See more

This is the worst company in the UK by a landslide. Horrible to work with. Absolutely a disgrace to the country. Never seen anything this bad in my whole life.

Rubbish company they come back in a years time and start harassing young British born citizens and civilians for money and your life is put at immediate risk please don’t put yourself in future stress... See more

Their entire system is constantly in chaos. They have absolutely no clue what they are doing.

Even 1 star is too many. Dreadful service and serious questions over the organisation's ability to handle sensitive personal financial data, much less storing it safely. Being asked to upload bank st... See more

My girlfriend has had an awful experience with student finance from day one of her third year at university. She lives with her nan and supports herself on income she had earnt on a... See more

Aplied for student finance, in September, they received my documents on the 2 October, ie: my passport for ID, they emailed 3 times saying they have received the passport, even though I got the tracki... See more

The WORST service I've ever used in my life.

Absolutely horrendous!! Everything is wrong with this system!! Couldn’t continue with my application because they said my mother had an account even though she’s never created one in her life?! Imposs... See more

incredibly unresponsive and lack any sense of urgency. almost impossible to contact anyone with support on an application, even though my position at university was at risk due to their lateness. a tr... See more

insufferable.

29-9-25 DISABLED STUDENT. Completed standard SFE paperwork before the start of term for a full time post graduate course at York. I completed the DSA form at the same time and posted LOTS of evid... See more

SLC is currently owed £260 billion pounds at up to 8% interest and can't even answer a phone or process payments from a PAYE system that funnels cash directly to them. The most frustrating, unfit... See more

Not fit for purpose. Whilst the call staff are generally lovely ( once you get through after hours on hold) the system is completely unfit for purpose and has caused me unreasonable distress an... See more

This is a bent company. Calls to them just rrfer you to the website. Emails are rejected. Documents sent to them are ignored or denied to be the correct ones. They should have doubled my daughter... See more