Emma

I’m on a 12 month study with Shemed and overall I’ve found them easy to deal with and everything has gone as I expected it to. Polite customer services with no long wait times to talk to someone goes a long way these days!
Losing weight steadily, medication received on time and no issues. Very responsive when I had some issues with side effects.

So bad. Would give zero stars if I could. Phoned Imran, he said he’d send me a message with an ETA, but that he’d get to us late afternoon / early evening. Had to call again as hadn’t heard anything by around 6pm. He was really unprofessional on the phone, sounded high to be honest, with people laughing in the background, and told me he was still an hours drive away and had 2 more customers to see before me. Pretty sure he just wouldn’t have bothered turning up.

How people run businesses like this is beyond me. Told him not to bother and have now found a professional who can come tomorrow.


Edited after reply - you need to get your outbound calls recorded asap as Imran really let your company down in the way he spoke to me yesterday. Glad I found a competitor of yours who was very professional and has resolved the issue today. I hope you choose better technicians in future who know how to speak to customers and don’t come across like a sulky teenager / rude boy. It’s so embarrassing for you.

Saw an ad, signed up to receive 15% off as advertised. No code received. Emailed customer services and they sent me a code that doesn’t work (twice). Won’t bother now tbh

Decided to buy a curtain pole from this company instead of going to amazon as we prefer to support smaller business where possible, but it hasn't been great. Firstly, tracking info wasn't provided and I had to chase it up. Then, when it arrived we had to decline it as it hadn't been pacakaged well enough and pieces were missing. They sorted that quickly and a new pole was delivered but unfortunately the fixings provided are cheap and the screw provided to fix the ball onto the end is softer than the metal, meaning it won't screw in properly and now the thread has worn off. We can fix it, but something that wasn't the cheapest option we feel should have been better quality. It's turned a 30min job into a much longer one and is just overall a dissapointing experience. Wouldn't use again unfortunately.

Been a credit card customer for a long time, recently missed a payment (first one ever due to changing banks). MBNA didn’t tell me I’d missed a payment, they simply reduced my limit to £500 down from £9k and now they want to do a hard credit search to reinstate it which I’ve declined as it will negatively impact my credit score.

I understand that MBNA have to protect themselves against customers who might default, but genuine mistakes happen and there should be better processes in place for when things like this happen, which don’t result in poor outcomes for the customer.

I’ll no longer be a customer of MBNA and will be taking my business elsewhere.

How dissapointing.

Still not resolved. Requested a call back on the number provided in previous response, no call back has been received, I just get an email every day telling me it will be delivered ‘today’ and then it isn’t. Where is my parcel Evri???

Gurdeep provided probably some of the worst customer service I’ve experienced. So frustrating and disappointing.

Edit / update: phoned the number suggested and left message. Still no call back or resolution! Pointless.

Would give zero if possible. Delivered 1 parcel out of 3, didn’t get a signature even though it now says it was signed for, just left it at the door. Delayed by 2 days already now this. I dread it when u buy something and find out it’s an evri delivery. Cant believe they’re highly rated on here.

Fantastic experience start to finish. Great prices too, has saved me over £100 a year. So nice to deal with a human being who actually cares, especially after coming from the soulless, money-hungry Go Daddy 😂
Highly recommended.
Thanks James.

Pointless. Thanks for further wasting my time Paul Darlington. Don't bother - the communications ombudsman cares just as much as the mobile company themselves do - ZERO.

Disgusting service. Filled in a form twice online but no reply. Waited on hold for 47mins to speak to someone who was then extremely rude and unhelpful. No acknowledgement or apology for the long wait time either. If they were a for profit company they'd have gone out of business long ago.

Arrived quickly, but it’s cheap polyester, definitely not silk as stated in the product description. Nowhere near the quality expected for the price. Have requested my 30 day money back guarantee and will update the review once I hear back

Mast down in my area for 3 months +. Finally tried to raise a complaint via live chat, told you have to call to make a complaint. Called and spent 30mins making complaint. Told callback would be received within 48hrs, but this didn’t happen so I called them again. Was told it would be escalated again and to expect a call back in 24hrs. No call back received again. Phoned again, was told previous info I’d been given was incorrect and call back would be 3-5 working days. Told agent I would be unavailable on 2 particular days during that time period and asked if person who was calling back would check notes and ensure they call me on the days I am able to take a call. Got a text on one of the unavailable days saying they were planning to call in 15 mins, call didn’t even happen! Absolute waste of time. Really disappointed as I’ve been a long term Tesco mobile customer. Will be leaving Tesco as soon as I can.

Update: have sent Facebook message as per tescos reply. We’ll see. Pretty annoying as I’ve now had to contact them about my complaint using 4 different methods: live chat, phone, trustpilot and now Facebook. No wonder they can’t resolve anything with such a complicated, unnecessary process.

Door is fantastic and was fitted on the agreed date. Instal went smoothly and was very professional. 1 star deducted because throughout the process we had to chase up. 1 week of this was because they were on holiday and their office answer machine hadn’t updated properly. Overall it went well and it seems the communication issues were a one off due to a personally challenging time in a small business. Would use again.

Disgusting attitude to issuing refunds. They'll hold onto your money as long as they can... wouldn't be surpised if they earn interest on it considering how long they take to issue a refund. 28 WORKING DAYS. Helen came across as totally lacking in empathy and honestly a bit of know it all. Disgusting.

Great home visit experience with Mark who was very knowledgeable and helpful.
Bedford store didn’t call us when he says they would to take payment but were friendly and helpful when I called them. Will update this review after fitting.

Still waiting for resolution from post-completion team. Nobody replies, or calls back when they say they will. Only way to get a response from them is to post a review on here :( avoid.

Throughout the process of our house purchase we have had to continually chase by email or phone to get anywhere. Call backs promised and not made, emails gone unanswered for weeks at a time. Made an error on our land registry so now we're having to continually chase the post completion team and our account manager to get it resolved.
Edit - to add further insult to injury today they’ve sent a letter to our old address. Muve - you literally helped us move to our new address… how you could send a post completion letter to our old one is entirely beyond me!

Everything was simple and easy. Super fast access too and everything happened so smoothly - rare these days!

Like everyone else... it's a SCAM. Authorised a 40p payment and they took that plus an extra payment of £23.60 without my authorisation.
I've emailed customer services but based on the other reviews here it doesn't seem promising.
Avoid at all costs - terrible business model.

Edit - now heard from customer services… ‘we have a no refund policy’ - DISGUSTING

Edit 2 - don't let able tell you that there's no way of getting your money back. I reported this to my bank and within 2 days the money is back into my account. God knows how you people sleep at night!